Top 714 Operations lead Jobs in Springfield Va

Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
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Market Fulfillment Lead
Walmart —Chantilly, VA
- $99,000 - $198,000 a year
- High school
- Mid-level
- Driver's License
- Paid jury duty
- Disability insurance
Lead Building Engineer
PEPCO —Washington, DC
- $48.53 an hour
- Overtime
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
9d
Lead Engineer
Vanderbilt Office Properties —Arlington, VA
- $40 - $45 an hour
- Overtime
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Lead Qualified Mental Health Professional (QMHP)
Choice Respect Independence - CRi —Arlington, VA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Computer literacy
- English
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Lead Preschool Teacher (2- to 5-year-olds)
Primrose school of Arlington —Arlington, VA
- $20 - $23 an hour
- Part-time
- Background check
- School experience
- Nursing
- Health insurance
- Dental insurance
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Biomedical Equipment Technician (BMET) III- Lead/Scheduler
Capital I, LLC —Andrews AFB, MD
- $80,000 - $100,000 a year
- Background check
- Clean driving record
- Driver's License
- AD&D insurance
- Paid holidays
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11d
Field Operations Team Lead
Leidos —Washington, DC
- $92,300 - $166,850 a year
- Full-time
- Military
- Mid-level
- Office
Store Director (Profit Center Leader)
Diventures —Vienna, VA
- $60,000 - $70,000 a year
- Full-time
- Merchandising
- Recruiting
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Engineering Team Lead
Thermo Systems LLC —Reston, VA
- Full-time
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
11d
Support Agreement Office Lead
Chickasaw Nation Industries —Arlington, VA
- Full-time
- Microsoft Excel
- Office
- Finance
- AD&D insurance
- Disability insurance
Senior Engineering Team Lead
Thermo Systems LLC —Washington, DC
- $140,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
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Operations Lead
Instant Car Fix —Sterling, VA
- $15 - $25 an hour
- Temporary
- Office
- 3 years
- Analysis skills
- Opportunities for advancement
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Lead Patient Care Coordinator & Front Desk Receptionist
Confidential —Aldie, VA
- $23 - $27 an hour
- Full-time
- Dental office
- Inventory management
- Mid-level
- 401(k)
- Paid time off
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Lead Acquisition Manager
Constellation Inc —Washington, DC
- $135,000 - $140,000 a year
- Full-time
- Management
- Master's degree
- 8 years
- Disability insurance
- Health insurance
Quick Apply
14d
Orthodontic Clinical Lead
Confidential —Fairfax, VA
- $27 - $31 an hour
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Paid training
- Health insurance
Quick Apply
9d
Crew Lead
Eko Movers —Manassas, VA
- $20 - $22 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
Quick Apply
FSO and Security Data Integrity Lead
General Dynamics Mission Systems, Inc —Chantilly, VA
- $149,276 - $157,440 a year
- Full-time
- 6 years
- Customer service
- Master's degree
10d
Lead - Swim School
SafeSplash —Sterling, VA
- $15.50 - $18.50 an hour
- Part-time
- High school diploma or GED
- Team management
- Communication skills
- Paid training
- Flexible schedule
Quick Apply
Client Operations Lead
Barry's —Washington, DC
- $20 an hour
- Part-time
- Bar
- 18 years or older
- Management
Quick Apply

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operations lead jobs near springfield va

Customer Support Lead

SteerBridge
Vienna, VA

Quick Apply

Job Details

Full-time
$100,000 - $115,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Financial services customer support
Managing teams in a customer support role
Team leadership
Frontline customer support management
Supervising experience
Conflict management
Desktop applications
Customer support
CRM system proficiency
Productivity software
Credit card services
Bill payment support

Full Job Description

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.

At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

SteerBridge is seeking an experienced Customer Support Lead to oversee daily operations within our Credit Card Customer Service team. This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and performance
management.

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer service in a regulated environment

Key Responsibilities

Customer Service Leadership

Lead, mentor, and develop a team of customer support representatives.
Foster a customer-first culture focused on service excellence and accountability.
Conduct coaching sessions, performance reviews, and ongoing training.
Assist with workforce planning, scheduling, and resource allocation.

Customer Support Operations

Handle complex customer inquiries and escalations involving:
- Credit card accounts
- Billing
- Payment processing
- Disputes
- Chargebacks
- Fraud concerns
- Rewards programs
- Account maintenance
Ensure timely, accurate resolution while maintaining high customer satisfaction.
Monitor customer interactions to ensure quality standards and compliance.

Process Improvement & Technology

Design, document, and optimize customer service processes.
Evaluate and improve CRM and customer support technologies.
Develop and optimize IVR call flows and customer self-service experiences.
Support implementation of new technologies and operational enhancements.
Conduct User Acceptance Testing (UAT) for new systems and process changes.
Maintain SOPs, process documentation, and knowledge base articles.

Performance & Reporting

Monitor and report on key customer service metrics, including:
- Service Levels
- Customer Satisfaction (CSAT)
- First Contact Resolution (FCR)
- Average Handle Time (AHT)
- Quality Scores
Present performance insights and recommendations to leadership.
Identify opportunities to improve efficiency and customer experience.

Compliance & Risk

Ensure customer interactions comply with company policies and applicable regulations.
Maintain awareness of consumer banking and credit card regulations.
Identify potential operational, fraud, or compliance risks and escalate appropriately.

Training & Development

Support onboarding of new customer support representatives.
Create training materials and best practices.
Promote continuous learning and professional development across the team.

Required Qualifications

Bachelor's degree or equivalent professional experience.
3–5+ years of customer service experience in banking, financial services, credit card servicing, or a related industry.
1–3+ years of leadership or supervisory experience.
Strong understanding of:
- Credit card products
- Billing cycles
- Payment processing
- Disputes and chargebacks
- Fraud prevention
Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar).
Excellent communication, conflict resolution, and problem-solving skills.
Strong organizational and multitasking abilities.
Proficiency with Microsoft Office applications.

Preferred Qualifications

Experience working in a regulated financial services environment.
Knowledge of consumer banking regulations and compliance.
Experience leading quality assurance or performance improvement initiatives.
Experience with workforce management and contact center operations.
Familiarity with IVR design and customer self-service technologies.

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
401(k) Retirement Plan with matching
Paid Time Off
Paid Federal Holidays

Salary is commensurate with experience, qualifications, and overall fit.

SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.

Quick Apply

Refine Your Search

operations lead jobs in springfield va

Customer Support Lead

Market Fulfillment Lead

Lead Building Engineer

Lead Engineer

Lead Qualified Mental Health Professional (QMHP)

Lead Preschool Teacher (2- to 5-year-olds)

Biomedical Equipment Technician (BMET) III- Lead/Scheduler

Field Operations Team Lead

Store Director (Profit Center Leader)

Engineering Team Lead

Support Agreement Office Lead

Senior Engineering Team Lead

Operations Lead

Lead Patient Care Coordinator & Front Desk Receptionist

Lead Acquisition Manager

Orthodontic Clinical Lead

Crew Lead

FSO and Security Data Integrity Lead

Lead - Swim School

Client Operations Lead

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Position Overview

Key Responsibilities

Customer Service Leadership

Customer Support Operations

Process Improvement & Technology

Performance & Reporting

Compliance & Risk

Training & Development

Required Qualifications

Preferred Qualifications

Benefits

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