Top 184 Client manager Jobs in St. Louis, Mo

Customer Success Specialist
Katsam Property Services —Fenton, MO
- Full-time
- Mid-level
Sales Support Specialist (B2B)
Health Payer Consortium —St. Louis, MO
- $40,000 - $70,000 a year
- Full-time
- Background check
- Google Workspace
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Customer Care Specialist
INTERNATIONAL INGREDIENT CORPORATION —Fenton, MO
- From $55,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
3d
Client Manager
Zelis —Creve Coeur, MO
- $95,000 - $120,650 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Paid holidays
- Disability insurance
Client Care Manager
Harmony Care —St. Louis, MO
- Spanish
- Hospital
- Computer literacy
- Paid training
Quick Apply
Retail Client Service Manager
Advantage Solutions —St. Louis, MO
- $58,400 - $73,000 a year
- Full-time
- Merchandising
- Mid-level
- Office
1d
Senior Client Service Manager
Gallagher —St. Louis, MO
- $67,500 - $113,000 a year
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
Associate Client Manager
Premium Retail Services —St. Louis, MO
- $58,900 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
Client Success and Account Manager
Forward Slash Technology —St. Louis, MO
- Full-time
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
Customer Success Lead
Notable —St. Louis, MO
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Client Service Manager
Gallagher Benefit Services —St. Louis, MO
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Success Manager (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Mid-level
- Presentation skills
- Travel
Quick Apply
VP of Client Implementation & Integration Revenue Cycle (Remote)
Coronis Health —Ballwin, MO
- $200,000 - $225,000 a year
- Full-time
- Remote
- 11+ years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - St. Louis, MO
Eastman Chemical Company —St. Louis, MO
- Mid-level
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
7d
Client Service Manager
Moneta Group Investment Advisors LLC —Clayton, MO
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Client Service Manager
Moneta Group —St. Louis, MO
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Client Service Manager - Operations Lead
PALM Health —St. Louis, MO
- Call employer
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Case Manager
Morgan & Morgan, P.A. —St. Louis, MO
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Client Manager – Employee Health & Benefits
Marsh —Chesterfield, MO
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Tuition reimbursement
National Client Insights Manager (CPG)
Acosta —Maryland Heights, MO
- $85,000 - $97,000 a year
- Full-time
- Hybrid work
- Merchandising
- Mid-level
- Office
Quick Apply
1d

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Customer Success Specialist

Katsam Property Services -
Fenton, MO

Apply Now

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Customer Success Specialist
Mission Statement- Provide exceptional customer service through effective and professional communication, support the Sales Team, and ensure customer requests, questions, feedback, complaints, and service concerns are handled promptly, accurately, and in adherence to Katsam Property Services standards. The Customer Success Assistant will help confirm services are being completed, ensure clients are receiving quality service, and assist in strengthening the relationship between Katsam Property Services and its customers.
The Purpose of the Customer Success Assistant- Maintain and improve on the relationships we have with our existing customer base, while also supporting the Sales Team in creating consistent and professional customer experience. With a forward-motion mindset, this position will serve as a primary point of contact for customer requests, service questions,
service adjustments, renewals, upsell and cross-sell opportunities, and problem resolution. This role will help ensure customer expectations are understood, communicated, documented, and carried out by the appropriate departments.
Customer Success Assistant Duties (including, but not limited to):

Promptly respond to customer communication, requests, questions, and concerns

Work directly with the Sales Team to support customer communication, follow-up, and service related needs

Confirm whether services have been completed and communicate service updates to customers in a timely manner

Respond to customer feedback, complaints, and service concerns with professionalism and a solution-oriented approach

Assist with upsells, cross-sells, service adjustments, one-off scheduling requests, call-ins, and applicable renewals

Enter and maintain accurate customer, service, scheduling, and communication information within company systems

Maintaining Customer Relationships:

Prompt replies to customer email/communication, including urgent customer requests when needed

Consistent communication with customers regarding service updates, completion confirmations, scheduling changes, and resolution timelines

Address customer feedback, complaints, and concerns promptly and proactively

Confirm services performed when requested and communicate any related findings, updates, or next steps to the customer

Communicate service adjustments and customer expectations clearly to the appropriate internal departments

Identify upsell and cross-sell opportunities that may improve the customer experience or better meet the customer’s needs

Reiterate the company’s commitment to customer satisfaction when communicating with customers 8. Emphasize the role of every department and maintain a positive customer relationship

Sales Team and Internal Coordination:

Work directly with the Sales Team to provide customer support, follow-up, service information, and communication assistance

Assist with customer renewals, recurring service questions, and customer follow-up as directed by the Sales Team or management

Communicate customer needs, service concerns, missed expectations, and approved service adjustments to the appropriate department in a clear and timely manner

Assist with one-off schedule requests, call-ins, special service needs, and customer requested changes while keeping the Sales Team informed as needed

Coordinate with Operations and field teams to help ensure services are being carried out according to the scope of work, customer expectations, and Katsam Property Services standards

Customer Problem Resolution and Service Quality:

Listen to customer concerns, gather all relevant details, and determine the appropriate next step for resolution

Document complaints, service issues, customer feedback, and agreed-upon resolutions accurately within company systems

Follow up with customers after issues, complaints, or service concerns to ensure the customer feels heard and the resolution has been completed

Escalate recurring issues, high-priority concerns, or unresolved customer problems to the appropriate manager or department

Help ensure clients are receiving quality services and that the services promised are being carried out in a professional and timely manner

Data Entry and Reporting:

Enter customer requests, notes, service updates, schedule changes, feedback, and follow-up items in a timely manner

Maintain accurate customer records, including service history, communication history, renewal information, and special instructions

Track customer complaints, service adjustments, upselling/cross-selling opportunities, and customer follow-up items as directed

Provide updates to management and the Sales Team regarding recurring customer concerns, service trends, and customer satisfaction opportunities

Come prepared to internal meetings with accurate updates regarding customer requests, unresolved issues, completed follow-ups, and service-related needs

Apply Now

Refine Your Search

client manager jobs in st. louis, mo

Customer Success Specialist

Sales Support Specialist (B2B)

Customer Care Specialist

Client Manager

Client Care Manager

Retail Client Service Manager

Senior Client Service Manager

Associate Client Manager

Client Success and Account Manager

Customer Success Lead

Client Service Manager

Customer Success Manager (Remote Position)

VP of Client Implementation & Integration Revenue Cycle (Remote)

Customer Service Representative - St. Louis, MO

Client Service Manager

Client Service Manager

Client Service Manager - Operations Lead

Case Manager

Client Manager – Employee Health & Benefits

National Client Insights Manager (CPG)

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