Top 794 Migration development lead Jobs in St. Louis, Mo

EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Secondary Coordinator - Alternative Site Lead Teacher
Saint Louis Public Schools —St. Louis, MO
- $63,515.76 a year
- 8 hour shift
- School experience
- Classroom
- Writing skills
Quick Apply
6d
Team Leader
Edward Jones —St. Louis, MO
- $120,000 - $204,300 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Profit sharing
- Health savings account
2d
Associate Customer Sales Lead
Campbell Soup Company —St. Louis, MO
- $92,000 - $126,500 a year
- Full-time
- Remote
- Sales
- Merchandising
- Analysis skills
- AD&D insurance
- Paid holidays
Trade Lead
Saint Louis Public Schools —St. Louis, MO
- $100,000 a year
- 8 hour shift
- Mid-level
- Office
- 3 years
Quick Apply
SQA Lead - Essentials
Mars —Creve Coeur, MO
- Full-time
- Up to 50% travel
- Bachelor of Science
- Data analysis skills
Retail Operations Project Lead
Save A Lot —Saint Ann, MO
- $85,500 - $110,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
13d
Provider Relations Lead Analyst - Cigna Healthcare - Remote
The Cigna Group —St. Louis, MO
- $66,600 - $111,000 a year
- Online Application
- Analysis skills
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
10d
Client Service Leader
Gallagher Benefit Services —St. Louis, MO
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
9d
Workstream Product Development Lead
McCarthy Holdings, Inc. —St. Louis, MO
- Computer Science
- No experience needed
- Mid-level
Lead Clinical Epidemiologist
BJC HealthCare —St. Louis, MO
- $76,252.80 - $124,155.20 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
3d
Capability Development Analyst, Lead
Booz Allen Hamilton —Scott AFB, IL
- $112,800 - $257,000 a year
- Full-time
- Management
- 5 years
- Research
- Disability insurance
- Health insurance
4d
Lead HR Systems Business Analyst
Reinsurance Group of America —Chesterfield, MO
- $107,060 - $159,390 a year
- Full-time
- Remote
- Bachelor of Science
- Research
- 8 years
- Health insurance
10d
Team Lead, Senior Project Manager - Enterprise Physical Operations
Washington University in St. Louis —St. Louis, MO
- $96,000 - $169,300 a year
- Online Application
- Writing skills
- Engineering
- Pass drug screening
- Commuter assistance
- Employee assistance program
6d
Data Science Capability Hub Lead
Bayer —Creve Coeur, MO
- $177,000 - $256,000 a year
- Computer Science
- Master's degree
- Continuous improvement
- Health insurance
- Dental insurance
12d
Maintenance Team Leader
Gateway Energy & Coke Co, LLC —Granite City, IL
- $90 an hour
- Mid-level
- Trade school
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
Clinical Support Technician Lead- Express Scripts - Distribution Services - Remote, MO
The Cigna Group —St. Louis, MO
- Online Application
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
6d
Business Development Lead, Clinical Solutions & Licensing
American Heart Association —St. Louis, MO
- $135,000 - $145,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
3d
Operational Readiness Lead
Equifax —St. Louis, MO
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Paid time off
4d
Event Production Location Lead - Production Manager
AVI-SPL —St. Louis, MO
- Full-time
- Clean driving record
- Office
- 3 years
8d

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EOC Team Lead

Tierpoint -
St. Louis, MO

Apply Now

Job Details

Full-time
$54,000.00 - $83,829.12 a year

Qualifications

Confidential information handling
Incident management operations support

Full Job Description

Overview:

The EOC Team Lead is responsible for providing quality customer experience to TierPoint clients while leading and training employees to provide clients an overwhelmingly positive support experience. The EOC Team Lead must be proficient in internal processes, including incident management, severity notifications and definitions and client communications. Team Leads should have a thorough understanding of the services that we provide our clients and will serve as a focus point for internal and client escalations.

Responsibilities:

Oversees EOC Team Members in the day-to-day execution of operational responsibilities, providing coaching, guidance, problem-solving support, workload coordination, and performance feedback. Ensure team members receive appropriate support, development opportunities, and complete required monthly 1:1 meetings as assigned.
Complete understanding of client service level agreements and the ability to recognize and act on priority incidents.
Acts as the first point of contact for escalated issues from team members on shift, identify root causes and assist employees through escalation or resolution
Respond to client issues, complaints or problems and take necessary action to remediate.
Responsible for the day-to-day application of organizational policies and procedures.
Ability to interface with clients, peers, and management personnel in a professional manner with consistency.
Ensure all quality issues, client complaints, and training items are acknowledged and understood by team members.
Assist managers in ensuring staff have the appropriate level of training to effectively perform the duties and responsibilities of their job.
Monitor employee performance and communicate with manager to develop action plans for improvement as needed.
Ticket Monitoring: Team Leads should be familiar with tickets in queues, assisting to work and resolve stale items and ensure stale tickets and outstanding issues are prevented.
Daily tracking of phone queue to ensure customers are serviced within service level agreements.
Participates as Major Incident Escalation Point during shift when Incidents occur.
Serve on a rotating on-call schedule for a 1-week period to provide operational support to the team during times when Leadership is not scheduled, including participating in EOC Leadership during Incidents when Leadership is not present. Handles Management escalations and questions when management is not present.
Provides quality internal and external customer service surrounding the Company values.
Handles and tracks attendance events, not limited to callouts and tardiness of team members.
Other duties as assigned.

Qualifications:

Excellent verbal, written, and interpersonal communication skills.
Strong ability to prioritize, organize, and manage multiple projects simultaneously.
Ability to work effectively both independently and collaboratively with others.
Ability to thrive in a fast-paced, team-oriented, and collaborative environment with tight deadlines.
Professional experience and knowledge sufficient to perform all job responsibilities.
Proficiency in using MS Office Suite and Windows-based computer applications
Customer-service focused with a positive, energetic, and professional demeanor.
Strong ability to work in a highly sensitive and confidential environment.
Ability to meet deadlines and effectively manage high-pressure or sensitive situations.
Ability to identify issues and contribute to the development of strategic and tactical plans for department initiatives.
Strong judgment, critical thinking, and sound decision-making skills.
Proficient in using a PC, keyboard, and other standard office equipment.

Preferred Experience

Prior experience particularly in the data center industry

Working Conditions

Hybrid office/WFH environment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $54,000.00 - $83,829.12

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Refine Your Search

migration development lead jobs in st. louis, mo

EOC Team Lead

Secondary Coordinator - Alternative Site Lead Teacher

Team Leader

Associate Customer Sales Lead

Trade Lead

SQA Lead - Essentials

Retail Operations Project Lead

Provider Relations Lead Analyst - Cigna Healthcare - Remote

Client Service Leader

Workstream Product Development Lead

Lead Clinical Epidemiologist

Capability Development Analyst, Lead

Lead HR Systems Business Analyst

Team Lead, Senior Project Manager - Enterprise Physical Operations

Data Science Capability Hub Lead

Maintenance Team Leader

Clinical Support Technician Lead- Express Scripts - Distribution Services - Remote, MO

Business Development Lead, Clinical Solutions & Licensing

Operational Readiness Lead

Event Production Location Lead - Production Manager

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