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Nurse Navigator, Mercy South

Mercy -
St. Louis, MO

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
RN License

Full Job Description

Saint Louis, Missouri
Nursing
Nursing
Regular
Full-time
Mercy Hospital South
JR251469

Job Description

Find your calling at Mercy!

The Nurse Navigator is nursing specialist who follows patients across the continuum of care. The Navigator coordinates with an advanced level of clinical expertise, all aspects of treatment and care for, and in collaboration with, Mercy's patients, their family and significant others, physicians, interdisciplinary team, and other support staff. This specialist performs duties and responsibilities in a manner consistent with our mission, values, and with Mercy Signature Service standards.

Position Details:

Mercy South

10010 Kennerly Road

St. Louis, MO 63128

Full Time, Days (40 hours/week)

Monday-Friday, 8:30a-5p or similar

Key Responsibilities

Post-Discharge Follow-Up

Contact discharged patients within 48 hours to assess their transition home
Verify receipt and understanding of discharge instructions
Identify potential barriers to recovery and escalate concerns as appropriate

Care Coordination & Resource Navigation

Provide contact information for primary care providers and outpatient services
Assist patients in locating providers using Mercy physician finder resources
Guide patients to relevant discharge information via After Visit Summary or MyMercy

Patient Advocacy & Education

Educate patients on available resources to support recovery and prevent readmissions
Reinforce understanding of follow-up care and next steps
Serve as a patient advocate by addressing concerns and facilitating connections to additional support

Service Recovery

Proactively identify and address service-related concerns from the hospital stay
Escalate issues appropriately to ensure timely resolution and follow-up

Survey Engagement

Educate patients on the importance of Patient Experience Surveys
Encourage survey participation to support process improvement and caregiver recognition

Qualifications

Skills

Excellent verbal communication and active listening skills
Knowledge of medical terminology
Proficiency with electronic health record (EHR) systems
Strong customer service and problem-solving abilities

Required Education:

Graduate from a school of nursing is required.

Preferred Education:

Advanced Practice/master's degree in nursing is preferred.

Required Experience:

2 years nursing experience is required.

Preferred Experience:

Formal patient education and community educational presentations
Support group facilitation

Licensure:

Active RN (Registered Nurse) license in state of practice is required.

Certifications:

BLS (Basic Life Support) is required within 30 days of hire is required.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Apply Now

Refine Your Search

nurse navigator jobs in st. louis, mo

Nurse Navigator, Mercy South

Nurse Navigator - Orthopedic (F/T Days)

Nurse Navigator - CV Surgery - Mercy South

Nurse Navigator - Congestive Heart Failure

Nurse Navigator - Heart Failure Clinic, PRN

Clinic Specialty RN - Mercy Tesson at 270

Nurse Practitioner

Urology Clinical Pathway Manager

NP/PA in Oncology Bonus + Relocate to Bellingham WA

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for nurse navigator in st. louis, mo

Explore jobs in more locations

Job Description

Find your calling at Mercy!

Position Details:

Mercy South

Required Education:

Graduate from a school of nursing is required.

Preferred Education:

Advanced Practice/master's degree in nursing is preferred.

Required Experience:

2 years nursing experience is required.

Preferred Experience:

Formal patient education and community educational presentations

Support group facilitation

Licensure:

Active RN (Registered Nurse) license in state of practice is required.

Certifications:

BLS (Basic Life Support) is required within 30 days of hire is required.

Why Mercy?

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