Top 2 security operations manager Jobs in st. louis, mo

Security Operations Center Manager
GardaWorld Security Services U.S. —St. Louis, MO
- $68,000 a year
- Weekends as needed
- Senior level
- Leadership
- Communication skills
- Opportunities for advancement
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Senior Manager, Infrastructure Protection Operations
Focus Financial Partners —St. Louis, MO
- $120,000 - $150,000 a year
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
9d

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Security Operations Center Manager

GardaWorld Security Services U.S. -
St. Louis, MO

Quick Apply

Job Details

Full-time
$68,000 a year

Benefits

Opportunities for advancement

Qualifications

Customer communication
Team supervision
Incident Escalation
Escalation handling

Full Job Description

NSOC Manager: Lead, Develop, and Elevate 24/7 Security Operations

The NSOC Manager is responsible for the overall management, performance, and operational effectiveness of the National Security Operations Center (NSOC). This role provides direct leadership to Shift Supervisors and NSOC Specialists while ensuring the NSOC operates efficiently, consistently, and in alignment with GardaWorld standards and client expectations.

The NSOC Manager is accountable for people leadership, operational execution, service quality, and continuous improvement. This position requires a hands-on leader with proven experience managing teams, handling escalations, and driving performance in a 24/7 operational environment.

What’s in it for You

Competitive Salary: $68,000.00 / year
Work Site Location: St. Louis, MO
Set Schedule Monday-Friday, with flexibility to work weekends, be on call, and respond to emergencies.
Career Growth: Career growth opportunities at GardaWorld

Your Responsibilities

Operational Management
- Oversee all NSOC operations to ensure consistent, reliable, and high-quality service delivery.
- Establish and enforce operational standards, procedures, and performance expectations.
- Ensure staffing coverage, shift alignment, and workload distribution meet operational and contractual requirements.
- Serve as an escalation point for critical incidents, client issues, and operational challenges.
- Maintain readiness and continuity of operations across all shifts.
People Leadership & Management
- Directly manage and develop Shift Supervisors; provide guidance, coaching, and accountability.
- Maintain oversight of NSOC Specialists through the supervisory structure.
- Set clear expectations for performance, conduct, attendance, and professionalism.
- Address performance issues through coaching, corrective action, and formal disciplinary processes as needed.
- Foster a culture of accountability, professionalism, and teamwork.
Performance Management & Talent Development
- Lead performance management processes, including goal setting, evaluations, and development planning.
- Identify high-potential employees and support succession planning within the NSOC.
- Partner with HR on hiring, onboarding, performance improvement plans, and employee relations matters.
- Promote employee engagement, retention, and professional growth.
Quality Assurance & Customer Service
- Ensure all NSOC activities meet or exceed service-level agreements and quality standards.
- Monitor operational metrics, event handling accuracy, and customer service outcomes.
- Address trends or recurring issues impacting service quality or client satisfaction.
- Act as a point of contact for client escalations and service concerns as required.
Process Improvement & Compliance
- Evaluate existing procedures and workflows to identify opportunities for efficiency and improvement.
- Lead or support the development, documentation, and implementation of new processes.
- Ensure compliance with GardaWorld policies, audits, and regulatory requirements.
- Maintain accurate documentation and reporting for operational and compliance purposes.
Collaboration & Strategic Execution
- Partner with senior leadership to execute organizational initiatives and operational strategies.
- Collaborate with other departments to support enterprise goals and client needs.
- Communicate operational performance, risks, and improvement opportunities to leadership.
- Support change management efforts and reinforce consistency across shifts and teams.
Reporting & Accountability
- Track and report on operational performance, staffing trends, and key metrics.
- Use data to inform decisions, staffing plans, and improvement initiatives.
- Ensure transparency and accountability at all levels of NSOC operations.

Your Qualifications

2–4 years of demonstrated people-management experience, preferably in a security operations, command center, call center, or 24/7 operational environment.
Proven experience managing supervisors and frontline staff.
Strong leadership, decision-making, and escalation management skills.
Excellent communication, coaching, and conflict-resolution abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong understanding of operational workflows, quality assurance, and performance management.

Your Skills and Competencies
Competencies:

Hands-on Approach
Problem Solving
Strong Communication, both written and oral
Relationship Management
Ethical Practice
Resilience

Ideal Skills, Characteristics, & Experiences:

Result-oriented and people-oriented, balancing business considerations
Process-driven mentality
Highly organized
Self-motivated with a high sense of urgency
Stable, progressive work history
Excellent communication skills
Acts with integrity
Resilient and adaptable
Ability to develop relationships at all levels

GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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security operations manager jobs in st. louis, mo

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Senior Manager, Infrastructure Protection Operations

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