Top 140 Caller Jobs in St. Louis Mo

Customer Service Representative
Optum —Maryland Heights, MO
- $16 - $29 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- On-the-job training
21h
Call Center Rep-Evenings
BJC HealthCare —St. Louis, MO
- $17.50 - $23.88 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Call Center Representative (Telecom)
SSM Health —Bridgeton, MO
- Part-time
- Hospital
- No experience needed
- High school diploma or GED
- Paid parental leave
- Health insurance
Receptionist
Arch Vista Behavioral Health —St. Louis, MO
- $15 - $20 an hour
- Full-time
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Customer Relations Specialist
BETTER BUSINESS BUREAU —St. Louis, MO
- $39,000 - $44,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Office
- Disability insurance
- Health insurance
Quick Apply
5d
Emergency Medical Dispatcher
AMR —St. Louis, MO
- $19.50 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Mid-level
- Paid training
- Health insurance
6d
Customer Service Representative
Commerce Bank —St. Louis, MO
- $18.00 - $22.10 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Human Resources Admin / Receptionist
Buildingstars —Maryland Heights, MO
- $21 - $24 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
- Paid holidays
- Health insurance
Quick Apply
Unit Clerical
Sodexo —Saint Charles, MO
- $17 - $29 an hour
- Online Application
- Ability to walk for extended periods
- No high school diploma
- Research
- Paid holidays
- Health insurance
8h
Claims Specialist II - Veterans Disability Appeals
Allsup Employment Services —St. Louis, MO
- $17 - $21 an hour
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Patient Support Representative
Affinia Healthcare —St. Louis, MO
- Full-time
- Word processing
- Medical office experience
- Organizational skills
- 403(b) matching
- Paid holidays
Quick Apply
Front Desk
St Louis Union Station Hotel —St. Louis, MO
- $17 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Switchboard Operator
Principle Choice Solutions LLC —St. Louis, MO
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
2d
Customer Service Support/Clerical
Andy's Seasoning Inc —St. Louis, MO
- Full-time
- Computer literacy
- Office
- Microsoft Office
Quick Apply
Customer Care Operations (STL)
Xpress Global Systems, LLC —Maryland Heights, MO
- $19.32 - $24.00 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Evening Dispatcher (3pm-11pm)
JNI Hauling LLC —Florissant, MO
- $19 - $22 an hour
- Overnight shift
- High school diploma or GED
- Entry level
- Office experience
- Paid holidays
- Health insurance
Quick Apply
20h
Front Desk
Sheraton Westport Plaza Hotel St. Louis —St. Louis, MO
- $15.50 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Police Dispatcher
City of St. Charles, MO —Saint Charles, MO
- From $28.13 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Front Desk Coordinator
STL Fertility —St. Louis, MO
- Full-time
- Computer literacy
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
Quick Apply
13d
Contact Center Specialist
CNB St. Louis Bank —Maplewood, MO
- Full-time
- High school diploma or GED
- Communication skills
- Entry level

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Customer Service Representative

Optum -
Maryland Heights, MO

Apply Now

Job Details

Full-time
$16 - $29 an hour
21 hours ago

Benefits

On-the-job training

Qualifications

Computer operation
Confidential information handling
Research
Windows
Health insurance knowledge
Desktop applications
Computer skills

Full Job Description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule or will be discussed on your first day of employment.

Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

Demonstrate understanding of internal / external factors that may drive caller questions / issues (e.g., recent plan changes, mass mailings, call directing / rerouting, weather emergencies)
Ask appropriate questions and listen actively to identify underlying questions / issues (e.g., root cause analysis)
Gather appropriate data / information and perform initial investigation to determine scope and depth of question / issue
Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed
Proactively contact external resources as needed to address caller questions / issues (e.g., providers, labs, brokers)
Utilize appropriate knowledge resources to drive resolution of applicable questions / issues (e.g., websites, CRM tools, Onyx, Siebel, knowledge bases, product manuals, SharePoint)
Identify and communicate steps / solutions to caller questions / issues, using appropriate problem-solving skills and established guidelines, where available (e.g., workarounds, descriptions of relevant processes)
Offer additional options to provide solutions / positive outcomes for callers (e.g., online access to relevant information, additional plan benefits, workarounds for prescription delays)
Make outbound calls to resolve caller questions / issues (e.g., to callers, providers, brokers, pharmacies)
Drive resolution of caller questions / issues on the first call whenever possible (e.g., first-call resolution, one-and-done)
Ensure proper documentation of caller questions / issues (e.g., research conducted, steps required, final resolution)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Health care experience with primary / specialty appointments OR health plans
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday, including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

Bilingual fluency in English and Spanish
Experience with working in EPIC system
Experience with working in a remote position

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Ability to connect directly into internet - via hard wire (either directly to modem or router)

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

caller jobs in st. louis mo

Customer Service Representative

Call Center Rep-Evenings

Call Center Representative (Telecom)

Receptionist

Customer Relations Specialist

Emergency Medical Dispatcher

Customer Service Representative

Human Resources Admin / Receptionist

Unit Clerical

Claims Specialist II - Veterans Disability Appeals

Patient Support Representative

Front Desk

Switchboard Operator

Customer Service Support/Clerical

Customer Care Operations (STL)

Evening Dispatcher (3pm-11pm)

Front Desk

Police Dispatcher

Front Desk Coordinator

Contact Center Specialist

I want to receive the latest job alert for caller in st. louis mo

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