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Advanced Practice Manager - Pediatrics

Mercy -
Fenton, MO

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
High school diploma or GED
Team development
Productivity software

Full Job Description

Fenton, Missouri
Clinical Support
Leadership
Regular
Full-time
Mercy Hospital St Louis
JR263909

Job Description

Find your calling at Mercy!

The Advanced Practice Manager plays a pivotal role in the efficient operation of a physician practice. This individual oversees various administrative and operational functions to ensure the smooth functioning of the practice. They are responsible for managing caregivers, financial activities, patient relations, and regulatory compliance.

Scope: Scope of influence and complexity of role may be defined by factors, including but not limited to:

Expanded span of control of providers
Expanded span of control of direct and indirect reports
Location and geographical distance of practice(s)
Leadership specific criteria

Position Details:

Advanced Practice Manager (Exempt)

Mercy Hospital St. Louis – Pediatrics
Mercy Clinic Pediatrics – Fenton
1203 Smizer Mill Road, Suite 108
Fenton, MO 63026

Position Summary

The Advanced Practice Manager is responsible for the overall administrative, operational, and financial management of Mercy Clinic Pediatrics – Fenton. This leader partners closely with physicians, advanced practice providers (APPs), and caregivers to ensure exceptional patient care, operational excellence, caregiver engagement, and achievement of organizational goals.

The Advanced Practice Manager provides leadership and oversight for daily clinic operations, workforce management, patient experience initiatives, regulatory compliance, and performance improvement activities. This position plays a critical role in ensuring patients receive accessible, high-quality pediatric care while supporting caregivers in a collaborative, patient-centered environment.

Scope of influence and complexity may include oversight of multiple providers, expanded caregiver span of control, indirect reports, and accountability for operational, financial, and patient satisfaction outcomes.

Essential Responsibilities

Leadership & Caregiver Management

Provide direct supervision and leadership for clinic caregivers and support staff.
Recruit, hire, onboard, develop, and retain high-performing team members.
Ensure role-based training and comprehensive orientation for new caregivers.
Manage staff scheduling and productivity to meet patient access and operational needs.
Conduct performance evaluations, coaching, and corrective action as needed.
Foster a positive culture that promotes caregiver engagement, collaboration, and accountability.
Coordinate and implement caregiver engagement initiatives and action plans.

Patient Experience & Service Excellence

Lead patient experience initiatives and performance improvement efforts.
Monitor patient satisfaction metrics and develop action plans to drive results.
Manage service recovery activities and address patient concerns in a timely and professional manner.
Promote a culture focused on compassionate, family-centered pediatric care.

Provider & Clinical Operations Support

Manage provider schedules to maximize patient access and operational efficiency.
Collaborate with physicians and APPs to support productivity, quality, and growth objectives.
Communicate regularly with providers and staff regarding operational updates, initiatives, and performance goals.
Connect providers and caregivers with educational resources, training opportunities, and support tools to achieve value-based care outcomes.

Operational Management

Ensure consistent implementation of Mercy operational standards and clinic best practices.
Monitor clinic workflows and identify opportunities for increased efficiency and effectiveness.
Oversee timely completion of assigned work queues, including:
- Good Faith Estimate (GFE)
- Referral Management
- Follow-Up Activities
Support deployment and optimization of electronic health record (EHR) systems and technology tools.
Maintain compliance with all Mercy policies, regulatory requirements, and accreditation standards.

Financial Stewardship

Monitor clinic financial performance, including:
- Visit volumes
- Denial management
- Prior authorization processes
- Productivity metrics
Analyze operational and financial data to identify trends and opportunities for improvement.
Support budgeting initiatives and resource allocation decisions.
Partner with leadership to achieve growth, quality, and operational goals.

Facility & Environment Oversight

Coordinate with facilities management to maintain a clean, safe, and welcoming clinic environment.
Ensure compliance with safety policies and infection prevention standards.
Address facility concerns promptly to minimize disruption to patient care and clinic operations.

Performance Improvement

Monitor key performance indicators (KPIs) and operational dashboards.
Develop and implement process improvement initiatives.
Support leadership in performance measurement, goal attainment, and strategic execution.
Participate in organizational committees, meetings, and projects as assigned.

Additional Responsibilities

Perform other duties as assigned to support clinic, physician, and organizational objectives.

Minimum Qualifications

Education

High School Diploma or equivalent required.
Education may be considered in lieu of experience.

Experience

Minimum of three (3) years of healthcare experience, supervisory experience, or a combination of both required.

Skills & Competencies

Strong leadership and team development abilities.
Excellent verbal and written communication skills.
Proven problem-solving and critical-thinking capabilities.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong organizational and time-management skills.
Demonstrated ability to collaborate effectively with physicians, APPs, caregivers, and operational leaders.
Proficiency with EHR systems, Microsoft Office Suite, and healthcare technology platforms.
Commitment to patient-centered care and continuous improvement.

Preferred Qualifications

Education

Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Management, or a related field preferred.

Experience

Previous physician practice management experience preferred.
Experience in pediatric ambulatory care, multi-provider clinics, or value-based care environments preferred.
Experience leading teams in a healthcare setting preferred.

Why Join Mercy?

At Mercy, we are committed to bringing to life a healing ministry through compassionate care and exceptional service. Our pediatric teams provide comprehensive care to children and families while supporting one another through collaboration, innovation, and a shared commitment to excellence. The Advanced Practice Manager has a unique opportunity to influence patient outcomes, caregiver engagement, and operational success while making a lasting impact in the communities we serve.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Clinic Manager, Office Manager

Apply Now

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medical services manager jobs in st. louis mo

I want to receive the latest job alert for medical services manager in st. louis mo

Explore jobs in more locations

Job Description

Find your calling at Mercy!

Position Details:

Advanced Practice Manager (Exempt)

Position Summary

Essential Responsibilities

Leadership & Caregiver Management

Patient Experience & Service Excellence

Provider & Clinical Operations Support

Operational Management

Financial Stewardship

Facility & Environment Oversight

Performance Improvement

Additional Responsibilities

Minimum Qualifications

Education

Experience

Skills & Competencies

Preferred Qualifications

Education

Experience

Why Join Mercy?

Why Mercy?