Top 162 Senior customer support representative Jobs in St. Louis Mo

Customer Service Representative
Commerce Bank —St. Louis, MO
- $18.00 - $22.10 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Client Service Coordinator I
ACERTUS —St. Louis, MO
- $21 an hour
- Monday to Friday
- Writing skills
- Office
- Administrative experience
Quick Apply
Senior Scheduler
Mercy —St. Louis, MO
- Full-time
- Medical office experience
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
14d
Patient Service Representative
LOGAN UNIVERSITY —Chesterfield, MO
- Overtime
- Computer literacy
- Basic math
- University
Quick Apply
12d
Care Coordinator
EmpowerMe Wellness —University City, MO
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
Entry-Level Freight Dispatcher / Logistics Representative
Abstrakt Marketing Group LLC —St. Louis, MO
- $42,000 - $55,000 a year
- Full-time
- Spanish
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
15h
Medical Records Technician - Part-Time
EmpowerMe Wellness —St. Louis, MO
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
6d
Office Concierge & Manager
Brahms Construction —St. Louis, MO
- Mid-level
- Office
- Ability to lift 50 pounds
- Opportunities for advancement
Quick Apply
Junior Inside Sales Representative
Five Star Call Centers —St. Louis, MO
- $17 an hour
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
- Paid training
6d
Manager Corporate Security-REMOTE
Ryder System —St. Louis, MO
- $75,000 - $85,000 a year
- 5 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
18h
Early Career Recruiter
Spire Inc —St. Louis, MO
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
7d
Laundry Assistant
St. Sophia Health & Rehabilitation Center —Florissant, MO
- Part-time
- Skilled nursing facility
- Ability to walk for extended periods
- Computer literacy
- Dental insurance
- 401(k)
Quick Apply
Coordinator, Development
Missouri Botanical Garden —St. Louis, MO
- $21.35 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Health & Nutrition Monitoring Specialist
Young Womens Christian Association —St. Louis, MO
- $50,000 - $55,000 a year
- Classroom
- ServSafe
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Quality Inspector
Beckwood Press —Fenton, MO
- Full-time
- Microsoft Outlook
- Word processing
- ERP systems
- AD&D insurance
- Health insurance
Quick Apply
Senior Low Observables Design & Integration Engineer - Pole Model
Boeing —Berkeley, MO
- $136,850 - $185,150 a year
- Computer Science
- CAD
- Engineering
- Health savings account
- Disability insurance
Advisor
Socium Advisors —St. Louis, MO
- From $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Benefits & Leave Specialist
Cedarhurst Senior Living —St. Louis, MO
- HIPAA
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Compliance Reimbursement Nurse (MDS) RN or LPN
MGM Healthcare Home Office —Creve Coeur, MO
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
Quick Apply
13d
Club Director
Boys & Girls Clubs of Greater St. Louis, Inc. —St. Louis, MO
- $50,000 - $70,000 a year
- Weekends as needed
- Background check
- High school
- Word processing
Quick Apply
7d

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Customer Service Representative

Commerce Bank -
St. Louis, MO

Apply Now

Job Details

Full-time
$18.00 - $22.10 an hour

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Vision insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Financial services customer support
Confidential information handling
Microsoft Excel
Customer relationship building
Microsoft Outlook
Client rapport building
Needs-based selling
Banking product expertise
Promoting bank services

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $18.00 - $22.10 (Amount based on relevant experience, skills, and competencies.)

About This Job

The Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

How we’ll support you:

Training and one-on-one coaching from our Leadership team who is invested in your success.
Ongoing professional development to deepen your skills.
Building your career through our defined career path or by exploring new opportunities.
Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.
Growing your network to maximize your professional and personal development through our employee resource groups.

What we offer:

Benefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!
401(k) and retirement education resources
Flexible schedules
Paid banking holidays, vacation, sick and personal time
Employee discounts and tuition reimbursement
2nd Shift differential for evening schedules
Pay differential for proven Spanish/English speaking bilingual associates
Paid training for 4 weeks (must be able to attend)

Essential Functions

Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned

Work Schedule:

Work Schedule is between 11:30am – 8:00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.

Knowledge, Skills & Abilities Required

Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

High school diploma or GED or equivalent combination of education and experience required
1+ year related customer service experience required
1+ years of call center and/or financial service preferred

**Customer Care Associate level will be determined based upon experience**

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $22.10 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Full time

Apply Now

Refine Your Search

senior customer support representative jobs in st. louis mo

Customer Service Representative

Client Service Coordinator I

Senior Scheduler

Patient Service Representative

Care Coordinator

Entry-Level Freight Dispatcher / Logistics Representative

Medical Records Technician - Part-Time

Office Concierge & Manager

Junior Inside Sales Representative

Manager Corporate Security-REMOTE

Early Career Recruiter

Laundry Assistant

Coordinator, Development

Health & Nutrition Monitoring Specialist

Senior Quality Inspector

Senior Low Observables Design & Integration Engineer - Pole Model

Advisor

Benefits & Leave Specialist

Compliance Reimbursement Nurse (MDS) RN or LPN

Club Director

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