Top 9 It help desk technician Jobs in Stafford, Va

Help Desk Technician I (5833)
Three Saints Bay, LLC —Manassas, VA
- $24 - $30 an hour
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Desktop Installation Technician
Career Listings —Fort Belvoir, VA
- $79,000 - $85,000 a year
- Full-time
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
5d
IT Help Desk Technician
SDA Solutions LLC —Triangle, VA
- Full-time
- Office
- Bachelor's degree
- 1 year
Help Desk Technician
Abacus Technology Corporation —Stafford, VA
- Full-time
- 5 years
- Senior level
Quick Apply
Desktop Installation Technician
Global Enterprise Services, LLC —Fort Belvoir, VA
- $55,000 - $70,000 a year
- Full-time
- Mid-level
Quick Apply
Help Desk Technician
Abacus Technology —Quantico, VA
- Full-time
- 5 years
- Office
- Computer networking
Helpdesk Specialist
SMS DATA PRODUCTS GROUP, INC —Fort Belvoir, VA
- Mid-level
- Communication skills
Quick Apply
3d
Service Desk Support Specialist Tier 2
Cherokee Federal —Dahlgren, VA
- $85,000 a year
- Full-time
- Background check
- Mid-level
- Military encouraged
- Dental insurance
- Vision insurance
Quick Apply
13d

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Help Desk Technician I (5833)

Three Saints Bay, LLC -
Manassas, VA

Quick Apply

Job Details

$24 - $30 an hour

Qualifications

Cloud identity and access management (IAM)
Network troubleshooting
Smartphone (troubleshooting support)
IT user and group management
Phone communication
iOS
Microsoft Exchange
Windows
Printer (troubleshooting support)
User training (technical support)
Cloud-based systems
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Remote access management
Computer management
Remote access software
Azure AD
WAN
Microsoft Teams
Technical customer support for office equipment
macOS
VPN management
Desktop administration
Developing technical user guides
Peripheral hardware support
Ticketing system technical support

Full Job Description

Three Saints Bay, LLC. a government contracting industry leader, is seeking an experienced Help Desk Technician I. This position will report into our our Manassas, VA Headquarters office.

The Help Desk Technician I is the first point of contact between our customers and the IT department — and first impressions matter. This role is equal parts people skills and technical aptitude: you'll be the calm, knowledgeable voice that guides users through technical challenges, from a forgotten password to a device enrollment issue. If you thrive in a fast-paced environment, genuinely enjoy helping people, and want to grow your IT career in a modern, cloud-first organization, this is your starting point.

Position Requirements:

Serve as the primary point of contact for IT support requests received via our help desk ticketing system, phone, and email
Triage, prioritize, and resolve incoming support tickets related to hardware, software, connectivity, and Microsoft 365 applications
Guide end users through troubleshooting steps with patience and clarity, regardless of their technical skill level — including senior management
Support device enrollment and management through Microsoft Intune, including BYOD (Bring Your Own Device) onboarding for Windows, macOS, iOS, and Android
Assist users with Microsoft 365 applications and services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online
Manage user accounts, group memberships, and access provisioning via Azure Active Directory / Entra ID
Troubleshoot LAN/WAN and remote connectivity issues including VPN, Wi-Fi, and remote desktop
Image, configure, and deploy computer assets; set up new employees and conduct brief IT orientations
Create and maintain clear technical documentation and end-user guides
Escalate unresolved issues to Tier 2/3 teams with thorough documentation of steps taken
Verify resolution with the customer and close/update tickets accurately
Support printer services and peripheral setup as needed
May occasionally lift and move equipment up to 50 lbs

Education and Experience Requirements:

1–2 years of IT support, help desk, or customer-facing technical experience (internships and coursework count)
Demonstrated ability to provide exceptional customer service — especially in high-stress or time-sensitive situations
Familiarity with Microsoft 365 suite and cloud-based environments
Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPN)
Strong written and verbal communication skills
Positive attitude, eagerness to learn, and ability to multitask in an agile environment

Preferred:

Experience with Microsoft Intune or other MDM/EMM platforms
Familiarity with Azure Active Directory / Entra ID for user and device management
Experience supporting BYOD environments and mobile device management
Hands-on experience with a ticketing system (ZenDesk, ServiceNow, Jira Service Management, etc.)
CompTIA A+, Microsoft 365 Fundamentals (MS-900), or similar certification (or in progress)

Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred — or equivalent hands-on experience

Security Requirements

Must be a U.S. Citizen
Ability to obtain and maintain a U.S. Government security clearance
Subject to background investigation, drug screening, and credit check upon offer of employment

Hiring Range: $24.00per hour- $30.00 per hour

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Quick Apply

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it help desk technician jobs in stafford, va

Help Desk Technician I (5833)

Desktop Installation Technician

IT Help Desk Technician

Help Desk Technician

Desktop Installation Technician

Help Desk Technician

Helpdesk Specialist

Service Desk Support Specialist Tier 2

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