Top 38 Guest service agent Jobs in Stamford Ct

Guest Service Agents
The Lloyd Hotel —Stamford, CT
- Full-time
- Hotel
- Entry level
Quick Apply
14d
Front Desk Agent - Part Time
Stamford Doubletree - Atrium Hospitality —Stamford, CT
- $21.06 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (PT)
Hyatt Regency Greenwich —Old Greenwich, CT
- $22 - $23 an hour
- Part-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
5d
Guest Service Agent
The Watershed Hotel —Norwalk, CT
- Full-time
- Hotel
- Entry level
Quick Apply
5d
Front Desk Agent
EVEN Hotel by IHG Norwalk —Norwalk, CT
- $18 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent | Norwalk Residence Inn
Norwalk Residence Inn —Norwalk, CT
- $17.50 - $18.50 an hour
- Weekends as needed
- Spanish
- English
- Residential
Quick Apply
Front Desk Agent
The Inn at Longshore —Westport, CT
- $19 an hour
- Weekends as needed
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Night Auditor/Front Desk Agent
Delamar Hotel —Greenwich, CT
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
GUEST SERVICES AGENT (ON CALL)
Flik Hospitality Group —Armonk, NY
- $20 an hour
- Urgently hiring
- Background check
- Hotel
- Accounting
- Commuter assistance
- Disability insurance
Quick Apply
Front Desk Agent - Cambria White Plains
Meyer Jabara Hotels —White Plains, NY
- $20 - $23 an hour
- Overnight shift
- Microsoft Excel
- Computer literacy
- Hotel
Quick Apply
4d
Front Desk Agent
Residence Inn White Plains —White Plains, NY
- $19 - $20 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agents
Hotel Zero Degrees Danbury —Danbury, CT
- Hotel
- Entry level
Quick Apply
14d
Front Desk Agent
Ethan Allen Global, Inc. —Danbury, CT
- 8 hour shift
- Hotel
- Ability to stand for extended periods
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
11d
Front Office Manager
Antidote Careers —Tarrytown, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Night Auditor - Cambria White Plains
Meyer Jabara Hotels —White Plains, NY
- $20 - $23 an hour
- Weekends as needed
- Writing skills
- English
- Microsoft Office
Quick Apply
4d
Seasonal Guest Service Agent | Tarrytown House Estate | Tarrytown NY
PM Hospitality Strategies, Inc. —Tarrytown, NY
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Guest Service Agent - The Northport Hotel
The Northport Hotel —Northport, NY
- $19 - $21 an hour
- Weekends as needed
- Hotel
- Computer skills
- Ability to stand for extended periods
- Health insurance
- Paid time off
Quick Apply
Guest Services Agent - Full Time
Days Inn / Motel 6 Elmsford —Elmsford, NY
- $17.00 - $17.50 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
Quick Apply
Night Audit (Part-Time)
Residence Inn - a Chartwell hotel —Melville, NY
- $21 - $22 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Residential
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Agent
Courtyard by Marriott, Yonkers —Yonkers, NY
- $18.50 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Free parking
- Health insurance
Quick Apply
7d

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Guest Service Agents

The Lloyd Hotel
Stamford, CT

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication
Maintaining an organized workspace
Clean workspace maintenance

Full Job Description

ROLE RESPONSIBILITIES:

Responsible for the prompt, efficient, and courteous check in and check out of guests.
Ensure efficient communication with team members, vendors, and guests.
Maintain a welcoming attitude and respond to all service questions and requests.
Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests’ needs during their stay.
Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
Ensuring your uniform, personal appearance, and communications are professional.
Accountable for processing check-ins and check-outs in a friendly, efficient, and courteous manner.
Creates reservations and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests' needs.
Provides gracious and efficient telephone services.
Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner such as, but not limited to:
Meeting Space Checklist
Rooftop Checklist (When in season)
EOS
Siena Restaurant Log (If the email gets sent within their shift)
Guest complaint log (If any)
Prepares for daily arrivals and creates room keys for incoming guests.
Accepts and provides wake up calls for guests.
Collaborates effectively with other service departments to effectively manage guest services.
Listen, apologize with empathy, and direct the complaint to the proper supervisor when resolving guest problems.
Processes customer credit at check-in/out in accordance with hotel policy
Communicate and answer inquiries from guests regarding booking, hotel/local amenities, restaurants, transportation, entertainment, etc.
Determine a guest's reservation status and identify how long the guest will stay.
Help guests’ complete registration cards, and then assign rooms, accommodating guest’s special requests whenever possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Follow all cash handling and credit card authorization policies.
Be aware of all rates, packages, and special promotions.
Be familiar with BEO/GEO reports and all in-house groups and meetings.
Make sure the meeting room is set up and broken down accordingly.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Have knowledge of emergency procedures and aid as needed.
Always use proper two-way radio etiquette when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to complete a front desk reports and housekeeping reports such as, but not limited to:
- Unbalanced Folios - Daily
- Exceeded Credit Limit - Daily
- Siena Restaurant Room Charge Log – Daily
- Guest Complaint Log – When needed.
Balance and prepare individual paperwork for closing of shift according to hotel standards.

ROLE REQUIREMENTS

Maintain market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes and requests.
Communicate with Maintenance and Management when something is out of order and properly create Maintenance slip request in a timely manner.
Ability to work 7am – 3pm and 3pm – 11pm shifts, weekends are required

Quick Apply

Refine Your Search

guest service agent jobs in stamford ct

Guest Service Agents

Front Desk Agent - Part Time

Front Desk Agent (PT)

Guest Service Agent

Front Desk Agent

Front Desk Agent | Norwalk Residence Inn

Front Desk Agent

Night Auditor/Front Desk Agent

GUEST SERVICES AGENT (ON CALL)

Front Desk Agent - Cambria White Plains

Front Desk Agent

Guest Service Agents

Front Desk Agent

Front Office Manager

Night Auditor - Cambria White Plains

Seasonal Guest Service Agent | Tarrytown House Estate | Tarrytown NY

Guest Service Agent - The Northport Hotel

Guest Services Agent - Full Time

Night Audit (Part-Time)

Hotel Front Desk Agent

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