East Coast Capital is seeking a motivated Level 1 IT Support Specialist to join our IT team. This entry-level position is ideal for a recent graduate or early-career professional who wants to gain practical experience in technical support, systems administration, cloud services, networking, and cybersecurity. The Level 1 IT Support Specialist will serve as the first point of contact for internal technology requests, assist employees with day-to-day technical issues, and contribute to IT projects. The successful candidate will work closely with and receive direct mentorship from the Senior IT Specialist. This is a full-time, onsite position at East Coast Capital’s headquarters in Melville, New York.
Standard hours are Monday - Friday, 9:00 AM to 5:00 PM.
On call coverage is not required.
Key Responsibilities:
- Serve as the first point of contact for internal technical questions, incidents, and service requests.
- Monitor and respond to requests through the company’s ticketing system. Troubleshoot common computer, software, email, printer, phone, mobile-device, account-access, and connectivity issues.
- Communicate clearly and professionally with employees at all levels of the organization, including executive leadership.
- Document user communications, troubleshooting activities, and resolutions within the appropriate support ticket.
- Prepare, configure, deploy, maintain, and decommission computers, mobile devices, workstations, and peripheral equipment.
- Assist with employee onboarding and offboarding, including account administration, application access, licensing, equipment preparation, and equipment recovery.
- Maintain accurate records of company hardware, software, licenses, and other technology assets.
- Assist with authorized user-account, access, and permissions management.
- Review suspicious email reports and security notifications according to established procedures.
- Follow company requirements for cybersecurity, confidentiality, data protection, and acceptable technology use.
- Assist the Senior IT Specialist with technology projects, system improvements, equipment deployments, and general IT operations.
- Escalate complex, unresolved, security-related, or business-impacting issues according to established procedures.
- Communicate with approved technology vendors and service providers when directed by the Senior IT Specialist.
- Contribute to internal IT documentation, support procedures, and knowledge resources.
Preferred Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and practical experience.
- At least one year of relevant hands-on IT experience. Employment, internships, academic assignments, home labs, and personal technical projects may be considered.
- Working knowledge of Microsoft Windows operating systems.
- Familiarity with Microsoft 365 applications, including Outlook.
- Ability to troubleshoot common computer hardware, software, user-account, printer, and connectivity issues.
- Basic understanding of networking and information-security concepts.
- Strong written and verbal communication skills.
- Professional, patient, and empathetic approach to assisting individuals with different levels of technical knowledge.
- Ability to remain calm and solution-focused during challenging support interactions.
- Strong attention to detail and commitment to complete, accurate documentation.
- Ability to prioritize multiple requests in a fast-paced environment.
- Willingness to learn new technologies, follow established procedures, and accept constructive feedback.
- Ability to handle confidential business, employee, and client information responsibly.
- Familiarity with directory services, identity management, or user-account administration.
- Exposure to cloud-based business and productivity platforms.
- Familiarity with endpoint management or endpoint security solutions.
- Basic knowledge of network infrastructure, firewalls, switching, or wireless technologies.
- Understanding of cybersecurity principles, phishing detection, access controls, and incident escalation.
- Experience using a help desk or ticket-management platform.
- Experience supporting applications used in the mortgage or financial-services industry.
The following certifications are helpful but not required:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Entry-level Microsoft certification
Security and Confidentiality
This position may have authorized access to confidential company, employee, and client information. The Level 1 IT Support Specialist must maintain confidentiality and follow all company requirements related to data protection, system access, cybersecurity, and incident reporting.
The successful candidate must demonstrate a security-first mindset, use assigned system privileges responsibly, and promptly report suspicious activity or potential security concerns. Access to company systems will be granted according to job responsibilities and established security practices. Why Join East Coast Capital?
East Coast Capital offers a fast-paced but approachable workplace where employees can build practical skills and make meaningful contributions. This position provides direct mentorship and exposure to areas beyond traditional entry-level help desk support.
The role is well suited for someone who wants to establish a strong IT foundation while developing experience in infrastructure, cloud administration, networking, and cybersecurity.
Additional Benefits;
- Competitive salary and benefits package
- Opportunity for career growth and development
- Supportive and collaborative work environment
- Health, Dental, Vision and Supplemental Insurance available
- Paid time off and holiday pay
