Top 350 Direct support supervisor Jobs in Staten Island Ny

Supervisor
1199SEIU Family of Funds —New York, NY
- $66,400 - $83,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
Residential Supervisor/QIDP
Queens Centers For Progress —Bellerose, NY
- $66,300 a year
- Weekends as needed
- Background check
- Caregiving
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Residence Manager
BIRCH FAMILY SERVICES INC —New York, NY
- $66,400 - $68,000 a year
- Computer literacy
- Adults
- Mid-level
Quick Apply
CFTSS Clinical Supervisor (LCSW)
JCCA —Brooklyn, NY
- $75,000 - $80,000 a year
- Full-time
- Spanish
- Management
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Assistant Residence Manager
BIRCH FAMILY SERVICES INC —Brooklyn, NY
- $20.17 - $24.47 an hour
- Weekends as needed
- Basic math
- Adults
- Mid-level
Quick Apply
IRA Shift Supervisor
General Human Outreach Inc. —Queens, NY
- $20 an hour
- 8 hour shift
- CPR Certification
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
Clinical Supervisor
Confidential —Brooklyn, NY
- $60,000 - $67,000 a year
- Full-time
- 5 years
- Word processing
- Residential
Quick Apply
Supervisor, Behavioral Health, Licensed
VNS Health —Bronx, NY
- $70,200 - $87,700 a year
- Full-time
- Master of Social Work
- Licensed Clinical Social Worker
- Mid-level
- Continuing education credits
- Paid holidays
Behavioral Health Shift Supervisor
Henry Street Settlement —New York, NY
- From $45,000 a year
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Clinical Supervisor (LCSW)
HEARTSHARE HUMAN SERVICES OF NEW YORK —Brooklyn, NY
- $90,000 - $95,000 a year
- Email
- 5 years
- Licensed Clinical Social Worker
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Day Shift Supervisor (Tuesday-Saturday)
Constructive Partnerships Unlimited —Brooklyn, NY
- From $24 an hour
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Mid-level
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Uptown Team Supervisor (LMSW required)
GODDARD RIVERSIDE COMMUNITY CENTER —New York, NY
- $66,300 - $72,000 a year
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Clinical Supervisor
Odyssey House INC —New York, NY
- $30.22 - $35.71 an hour
- On call
- Mid-level
- 3 years
- Bachelor's degree
- Commuter assistance
- Disability insurance
Quick Apply
Clinical Supervisor - 00300 (ART014) - Mon, Wed, Thurs 12PM-8PM, Tues, Fri 9AM-5PM
WellLife Network —Elmont, NY
- $77,000 a year
- Full-time
- Management
- Addiction Medicine
- Licensed Clinical Social Worker
- Wellness program
- Paid holidays
Quick Apply
Front Desk Manager/Receptionist
Somerset Nails & Spa —Township of Franklin, NJ
- $15.92 - $20.00 an hour
- Full-time
- Background check
- Spanish
- Management
- Paid time off
- Employee discount
Quick Apply
Shift Supervisor, CAMBA Inc
CAMBA —New York, NY
- $47,500 a year
- Overnight shift
- Bilingual
- CPR Certification
- Bachelor of Science
- 403(b) matching
- Paid holidays
Quick Apply
Community Life Supervisor (Bowery Campus)
The Bowery Mission —New York, NY
- $26.44 an hour
- Full-time
- Hospitality
- CPR Certification
- Customer service
Quick Apply
Residential Manager – Group Home- Queens
QSAC, Inc. —Queens, NY
- $48,000 - $58,500 a year
- Email
- Clean driving record
- Mid-level
- Residential
- Paid training
- 403(b) matching
Quick Apply
Assistant Residence Manager
EIHAB Human Services inc. —Jamaica, NY
- $20.23 an hour
- Extended hours
- 5 years
- HIPAA
- Mid-level
Quick Apply
Supervisor CFTSS, HCBS
Saint Dominic's Family Services —Bronx, NY
- $85,000 - $95,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
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direct support supervisor jobs near staten island ny

Supervisor

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$66,400 - $83,000 a year

Qualifications

Team supervision
Managing teams in a customer support role
Team development
Professional development support
Mentoring
Training

Full Job Description

Requisition #:

7472

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Partner with Manager to ensure goals are implemented, accurately communicated and achieved in the Member Services department at the 1199SEIU Benefit and Pension Funds; oversee call volume to achieve and maintain optimum efficiency in meeting service levels
Conduct daily monitoring of calls using Call Management System (Genesys Cloud); generate and review reports for trending, system issues, and repeat calls to ensure quality
Prepare, analyze and maintain daily, weekly, and monthly reports associated with attendance, production and workflows to identify potential deficiencies and initiate corrective actions as needed
Prepare probationary performance evaluations; monitor and evaluate direct reports’ achievement of performance standards; identify areas for development, create improvement plans; coach and counsel staff; administer disciplinary actions on attendance and production to improve workflow processes
Assist staff in resolving complex member issues; meet with staff to discuss workflows, process improvement, individual production, and departmental compliance to ensure members are receiving excellent customer service
Supervise staff in accordance with established departmental, Human Resources guidelines and provisions of the Collective Bargaining Agreement; Monitor and process staff time and attendance via timekeeping system (E-time)
Ensure staff is trained and developed to meet the goals and needs of the department; establish a collaborative team environment, prepare performance evaluations, monitor and evaluate achievement of performance standards (i.e. productivity, accuracy, and attendance); identify strengths, areas for development, coach and counsel as appropriate
When necessary, partner with Provider Relations, Claims, and Member Services unit to align call handling standards, ensure policy and protocol alignment to enhance the overall service model
Leverage data to lead performance by monitoring key metrics (call quality, volume, adherence, workflow efficiency) and translating insights into actionable strategies that improve team and departmental outcomes
Maintain quantitative and qualitative analytical reports to identify trends or objective assessments of strengths or gaps in performance
Lead and support special projects and departmental initiatives

Qualifications

Bachelor’s degree in a related field (e.g., Healthcare Administration, Organizational Leadership, Business Management, Communications) or equivalent experience required
Minimum three (3) years of high-volume healthcare or call center experience in a health insurance or benefits environment, including at least one (1) year in a leadership or team lead role
Experience working in a unionized environment or familiarity with Collective Bargaining Agreements (CBAs) preferred, or the ability to quickly learn and apply contract provisions, policies, and guidelines in day-to-day leadership decisions
Working knowledge of call center operations, systems, and performance metrics, with the ability to quickly learn and adapt to new technologies, platforms, and reporting tools
Knowledge of Fund benefit plans, rules and eligibility preferred (1199SEIU National Benefit Fund, Greater New York Fund, Home Care Employees) with an emphasis on the ability to learn complex systems and concepts quickly and effectively
Foundational understanding of claims processing and healthcare terminology preferred, or demonstrated ability to rapidly build proficiency in technical subject matter
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and translate insights into actionable improvements
Proven ability to coach, mentor, and develop staff, fostering a culture of accountability, engagement, and continuous learning
Highly organized with strong attention to detail, able to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment
Effective communicator with strong interpersonal skills; able to deliver clear, professional messaging both verbally and in writing across all levels
Resilient and adaptable under pressure, maintaining professionalism while navigating competing priorities and evolving operational needs
Collaborative team player with the ability to work independently

Apply Now

Refine Your Search

direct support supervisor jobs in staten island ny

Supervisor

Residential Supervisor/QIDP

Residence Manager

CFTSS Clinical Supervisor (LCSW)

Assistant Residence Manager

IRA Shift Supervisor

Clinical Supervisor

Supervisor, Behavioral Health, Licensed

Behavioral Health Shift Supervisor

Clinical Supervisor (LCSW)

Day Shift Supervisor (Tuesday-Saturday)

Uptown Team Supervisor (LMSW required)

Clinical Supervisor

Clinical Supervisor - 00300 (ART014) - Mon, Wed, Thurs 12PM-8PM, Tues, Fri 9AM-5PM

Front Desk Manager/Receptionist

Shift Supervisor, CAMBA Inc

Community Life Supervisor (Bowery Campus)

Residential Manager – Group Home- Queens

Assistant Residence Manager

Supervisor CFTSS, HCBS

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