Top 388 Customer service representative Jobs in Sterling, Ma

Contact Center Specialist I
Middlesex Savings Bank —Westborough, MA
- $37,927 - $54,024 a year
- Full-time
- Bilingual
- Computer literacy
- Office
Call Center Representative
Franklin Professional Associates, Inc. —Leominster, MA
- $20 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- In-person
- Disability insurance
- Dental insurance
Quick Apply
1h
CSR Call Center Bilingual (Portuguese) - Remote after Training
E-ZPass MA/TransCore —Auburn, MA
- $16.50 an hour
- Temporary
- Background check
- Pass drug screening
- English
Quick Apply
Customer Service Rep. In/Out Call Center
NATIONAL TRUCK E.R.S. —Auburn, MA
- $41,600 - $63,000 a year
- Full-time
- Mid-level
- US work authorization
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Gateway Services Inc —Northborough, MA
- $21 - $25 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr
Fallon Health —Worcester, MA
- $20.50 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
11d
Client Service Representative
VCA Animal Hospitals —Sterling, MA
- $17 - $20 an hour
- Part-time
- Maintenance
- Entry level
- Paid parental leave
- Disability insurance
Customer Service Representative
Seaman Paper —Leominster, MA
- $25 - $29 an hour
- Full-time
- Mid-level
- Ability to climb stairs
- US work authorization
Quick Apply
Customer Service Associate I
Family Dollar —Clinton, MA
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Leominster, MA
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Representative
XPO —Shrewsbury, MA
- $25.19 - $28.98 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
OEM Customer Service Representative
Fosta-Tek Optics —Leominster, MA
- $23 - $26 an hour
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Veterinary Client Service Representative
Holden Veterinary Clinic —Holden, MA
- $18 - $20 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Continuing education credits
- Paid parental leave
Quick Apply
Patient Access Schedule Agent-SHARE Partially Remote 9A-530P
UMass Memorial Health Care —Worcester, MA
- $20.94 - $33.59 an hour
- 8 hour shift
- Remote
- Writing skills
- English
- Office
Customer Service Associate
Walgreens —Holden, MA
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service/Sales
Home Depot —Leominster, MA
- $18 - $21 an hour
- Entry level
Customer Care Administrator
IMA North America Inc —Leominster, MA
- $60,000 - $70,000 a year
- Spanish
- English
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Nashua, NH
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Personal Lines Insurance Customer Support Specialist
Koch Protect —Littleton, MA
- $35,000 - $60,000 a year
- Full-time
- Bilingual
- Office
- Administrative experience
- Continuing education credits
- Paid holidays
Quick Apply
5d
Customer Service Agent - $1,000 Sign-on Bonus
The Landline Company —Framingham, MA
- $20 an hour
- Weekends as needed
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Specialist I

Middlesex Savings Bank -
Westborough, MA

Apply Now

Job Details

Full-time
$37,927 - $54,024 a year

Qualifications

Computer operation
Phone communication
Windows
High school diploma or GED
Desktop applications
Productivity software
Grammar Experience
Client interaction via phone calls

Full Job Description

Overview:

The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.

Responsibilities:

Effectively communicates and assists both internal and external customers in a professional manner, identify their needs, providing information, and resolving complex issues via telephone and electronic means.
Must possess communication skills, such as active listening, attentiveness, clarity of speech and the ability to read ones tone of voice.
Performs a variety of transactions for customers, including teller transactions, processing of checking and savings account withdrawals and balancing duties.
Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills.
Builds a positive rapport with a diversity of personality types, maintaining a professional attitude and a positive manner.
Must possess the ability to handle independently any customer interactions that may include a de-escalation of a situation.
Navigate multiple computer applications while interacting with customers.
Must possess an in-depth knowledge of products and services in a confident assured manner and offer what will work best to successfully meet customer needs.
Process account transactions, research requests and account maintenance requests.
Demonstrate an understanding of the multiple ways customers’ bank using online and mobile technology and branch offices. Explain the services and various channels.
Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and steps to take to protect customers and the bank.
Provide online banking assistance with password resets, secure access codes, bill pay and stop payment requests.
Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, suspected fraudulent transactions and new card orders.
Assist with loan applications. Address basic and complex loan inquiries.
Meets expectations for all call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up codes.
Complete all training requirements on time.
Identify process improvement ideas with the management team.
Protects customer information by following department security guidelines and procedures.
Complies with all applicable regulatory and department practices and procedures.
Represents the Bank through active participation in community and industry organizations and events and promotes the business interest of the Bank. Refers sales opportunities to other departments or Bank affiliates in support of established objectives.

Requirements:

Education

High School Diploma is required

Work Experience

6-12 months customer service preferably in banking, financial services and/or inbound call center experience is required

Additional Requirements

Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
Strong computer skills including familiarity with multiple browsers, multiple tabs and multiple window navigation required.
Must be self-motivated and work well in a team environment. Requires a high energy level and strong sense of urgency, excellent communication, customer service, telephone etiquette and grammar.
Must be able to respond to high volume telephone inquiries.
Must be able to sit for extended periods of time. Bilingual candidates are highly encouraged to apply.

Knowledge, Skills, and Abilities

Must be flexible and be able to work other shifts, as needed, to provide coverage to the Information Center.

Expected Pay Range: The expected annual pay range for this role is $37,927 to $54,024. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement: Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled

Apply Now

Refine Your Search

customer service representative jobs in sterling, ma

Contact Center Specialist I

Call Center Representative

CSR Call Center Bilingual (Portuguese) - Remote after Training

Customer Service Rep. In/Out Call Center

Customer Service Representative

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr

Client Service Representative

Customer Service Representative

Customer Service Associate I

Customer Service Associate I

Customer Service Representative

OEM Customer Service Representative

Veterinary Client Service Representative

Patient Access Schedule Agent-SHARE Partially Remote 9A-530P

Customer Service Associate

Customer Service/Sales

Customer Care Administrator

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Personal Lines Insurance Customer Support Specialist

Customer Service Agent - $1,000 Sign-on Bonus

I want to receive the latest job alert for customer service representative in sterling, ma

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