Top 1390 Customer service team lead Jobs in Sterling Heights Mi

Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)
Trinity Health —Farmington Hills, MI
- $19.60 - $29.39 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Vision insurance
3d
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply
Customer Service Rep I - BCN (Detroit) C-S-R
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Sales
- Research
- High school diploma or GED
5d
Customer Service Representative-I (Medical Billing-Call Center) - PFS (Remote)
Trinity Health —Farmington Hills, MI
- $19.21 - $28.82 an hour
- Full-time
- Remote
- Bilingual
- Anatomy knowledge
- Computer literacy
- Vision insurance
4h
Team lead
REVERE PLASTICS SYSTEMS —Fraser, MI
- $75,000 a year
- Overtime
- Microsoft Excel
- Mid-level
- Ability to climb stairs
- Health savings account
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Steve Smith - State Farm Agent —Sterling Heights, MI
- $52,000 - $66,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Customer Assistance Representative Full Time
American Airlines —Detroit, MI
- From $16.58 an hour
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
5d
AP Team Lead
Walmart —Rochester Hills, MI
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
14d
Customer Service Representative - State Farm Agent Team Member
Alisha Alef - State Farm Agent —Utica, MI
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
3d
Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
Team Lead
LensCrafters —Novi, MI
- $31.26 an hour
- Full-time
- Mid-level
- Health insurance
- Paid time off
Customer Service Specialist - Cart Operations
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Mid-level
- Residential
- Travel
Quick Apply
Customer Relations Representative - Entry Level
Qam Solutions Llc —Livonia, MI
- $46,800 - $70,200 a year
- Full-time
- Computer literacy
- No experience needed
- Office
- Opportunities for advancement
- Food provided
Quick Apply
HVAC Service Tech Lead
Detroit Heating and Cooling Co —Waterford, MI
- $32 - $42 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Project Operations Manager
1-800 Hansons LLC —Troy, MI
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Experience Specialists
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Shift Supervisor
KFC —Sterling Heights, MI
- $15.25 - $17.00 an hour
- Full-time
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Tuition reimbursement
Customer Service Representative - Waterworks Supply
Etna Supply —Chesterfield, MI
- Basic math
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Shift Supervisor (part-time)
Spectrum Human Services —Westland, MI
- $19 - $22 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply

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Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)

Trinity Health -
Farmington Hills, MI

Apply Now

Job Details

Full-time
$19.60 - $29.39 an hour
3 days ago

Benefits

Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Client inquiry handling
Typing

Full Job Description

Employment Type:
Full time

Shift:
Day Shift

Description:
POSITION PURPOSE

Work Remote Position
Work Hours: Days-9:30 a.m.to 6:00 p.m. (EDT) - Monday thru Friday
(Pay Range: $19.5965-$29.3948)
Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location.

Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.

Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s).

Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.

Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service.

Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.

Performs other duties as needed and assigned by the supervisor.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred.

Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.

Excellent verbal and written communication skills and organizational abilities.

Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.

Accuracy, attention to detail and time management skills.

Ability to work independently and operate keyboard and telephone effectively.

Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Completion of regulatory/mandatory certifications and skills validation competencies preferred

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.

Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.

Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.

The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must possess the ability to comply with Trinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

customer service team lead jobs in sterling heights mi

Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)

Service Dispatcher / Customer Coordinator

Customer Service Rep I - BCN (Detroit) C-S-R

Customer Service Representative-I (Medical Billing-Call Center) - PFS (Remote)

Team lead

Customer Relations Representative - State Farm Agent Team Member

Customer Assistance Representative Full Time

AP Team Lead

Customer Service Representative - State Farm Agent Team Member

Customer Experience (CX) Customer Care, Ford Energy

Customer Service Manager

Team Lead

Customer Service Specialist - Cart Operations

Customer Relations Representative - Entry Level

HVAC Service Tech Lead

Project Operations Manager

Customer Experience Specialists

Shift Supervisor

Customer Service Representative - Waterworks Supply

Shift Supervisor (part-time)

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