Top 375 It support specialist Jobs in Stone Mountain, Ga

IT Support Center Specialist
Jackson Healthcare —Alpharetta, GA
- From $26.92 an hour
- Weekends as needed
- Computer science
- Computer Science
- 3 years
- Health savings account
- Health insurance
Quick Apply
Technical Support Associate
SMB IT Solutions —Smyrna, GA
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
IT Service Technician
Labcorp —Tucker, GA
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Fuel card
- Employee stock purchase plan
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
IT Support Tech
SOUTH COLLEGE —Marietta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Service Desk Technician
PROCYON Technostructure —Atlanta, GA
- $25.50 - $27.50 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
IT Technical Support - Tier 1
Pratt Industries —Conyers, GA
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Quick Apply
11d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Stone Mountain, GA
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
IT Technician
Academy Of Scholars —Decatur, GA
- Full-time
- Background check
- Classroom
- Experience working with children
Quick Apply
Help Desk Specialist - 1st Tier
Huff Powell & Bailey, LLC —Atlanta, GA
- Office
- Windows
- High school diploma or GED
Quick Apply
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
Help Desk Technician
Georgia Lottery Corp —Atlanta, GA
- Full-time
- Mid-level
- Windows
- Bachelor's degree
Quick Apply
10d

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it support specialist jobs near stone mountain, ga

IT Support Center Specialist

Jackson Healthcare -
Alpharetta, GA

Quick Apply

Job Details

Full-time
From $26.92 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Live chat
Teamwork
Computer Science
Incident management software
Technical support
Bachelor's degree
Information Technology

Full Job Description

POSITION OVERVIEW:*As an IT Support Center Specialist *at Jackson Healthcare, you will play a crucial role in delivering top-notch customer service and technical support, troubleshooting and resolving customer inquiries and issues. You will interact with customers from multiple companies via various channels, including phone, email, and chat, and provide them with solutions, information, and support to ensure that issues are resolved to their satisfaction.

ESSENTIAL RESPONSIBILITIES:

Customer Interaction:

· Provide timely and accurate responses to customer inquiries and technical support requests through phone, email, chat, or other designated channels.

· Listen actively to customer concerns, assess their needs, and offer solutions or guidance accordingly.

· Maintain a friendly, empathetic, and professional attitude while assisting customers.

· Ask technical questions and explain technical issues in a way that less technical people will easily understand.

Issue Resolution:

· Diagnose and troubleshoot technical problems described by customers.

· Identify and escalate complex issues to the Operations team.

· Follow up with customers to provide regular updates, and to ensure their issues have been resolved to their satisfaction.

Product Knowledge:

· Acquire and maintain an understanding of the company's supported software applications.

· Learn and become proficient in IT services provided to Jackson Healthcare companies.

· Stay up to date with product updates and feature changes, ensuring customers receive current information and training if needed.

Documentation:

· Document customer interactions and issue resolutions accurately in the Support Center IT Service Management system (ServiceNow).

· Keep all incident and request tickets updated with thorough, detailed information.

· Maintain detailed records to facilitate knowledge sharing and reporting.

· Produce informative and helpful Knowledge Base articles, in order to assist customers in resolving their own issues and understanding technology that improves productivity.

Team Collaboration:

· Collaborate with team members and escalate issues to supervisors when appropriate.

· Share customer feedback, common issues, and improvement suggestions with the team to enhance service quality.

· Provide meaningful input of ideas for improving customer service, timely resolution of technical issues, and ways to address recurring issues to prevent them in the future.

· Assist in the onboarding process for new team members, sharing training, best practices and knowledge.

Quality Assurance:

· Adhere to established support center processes and guidelines.

· Participate in regular quality assessments and training programs to enhance skills and knowledge.

· Actively seek learning opportunities and share that information with the team.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

· Bachelor's degree in Computer Science or Information Technology preferred.

· 3 - 5 years of prior experience in customer service, technical support, or a related role.

· Experience working with IT ticketing systems such as ServiceNow, Zendesk, Zoho Desk, and/or BMC Helix ITSM

· Basic IT Certifications (ServiceNow Practitioner Support Specialist, Security+, Net+, or other related certification) preferred.

· Excellent verbal and written communication skills.

· Strong problem-solving abilities and a patient, customer-centric approach.

· Ability to explain technical issues in a way that non-technical people will easily understand.

· Ability to work in a fast-paced, team-oriented environment.

· Flexibility to work various hours, including participation in after-hours support rotation with the Support team that may include evenings, weekends, and holidays, as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

Self-Development:

· Has a broad range of expertise and understanding of the Company’s objectives.

Resourceful:

· Applies Company policies and procedures to resolve a variety of issues.

Innovation:

· Handles problems of a moderate scope requiring a review of a variety of innovative factors.

Quality:

· Optimal results are submitted with less corrections. Management will oversee work to identify areas of improvement.

Decision-Making:

· Exercises judgement within defined procedures for best results.

Communication:

· Effective communication builds productive internal and external working relationships.

Teamwork:

· Receives little instruction on daily work and new assignments and engages with the team.

Technical:

· Demonstrates solid working knowledge of core technical skills and systems. Independently completes standard technical tasks and applies best practices. Troubleshoots routine technical issues.

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell

· The employee must frequently lift and/or move up to 50 pounds

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Pay: From $26.92 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?
Do you have experience working with IT ticketing systems such as ServiceNow, Zendesk, Zoho Desk, and/or BMC Helix ITSM?

Education:

Bachelor's (Preferred)

Experience:

Technical support: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in stone mountain, ga

IT Support Center Specialist

Technical Support Associate

Help Desk / Service Desk Analyst I -4P/663

Jr. Service Desk Analyst, Technician

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IT Support Tech

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