The BTI Analytics team is a part of Insights and Products Analytics team within the Business and Technology Insights (BTI) Business Unit and performs analysis related to all aspects of Gartner’s Insights business and shares actionable recommendations and insights . We perform client value and retention analytics ( Content, Client interactions , and BTI role in Conferences and Events ) , associate performance analytics, budget and financial analytics, and client demand sensing, improving the performance of our experts and BTI . Our te am power s fact-based decision making by providing client centric data, insights, and analytic tools to continuously improve our busines – operationally and strategically.
We are looking for a Manager who is a proven analytical problem solve r, has strong technical understanding of data / data systems and is an exceptional coach to be part of our growing team. This individual will have 2 to 3 members reporting to them and should be comfortable rolling up their sleeves to “get the job done” and leading strategic initiatives.
This role will primarily focus on the ownership of end-to-end deliverables on some key interactions and events analytics and projects e.g. , reducing friction in the end-to-end inquiry process, measuring the quality of interactions , dashboard and analytics strategy, and monthly analytics and insights . Initiatives and projects involve data definition, data pull, technical understanding of Gartner data, analyze for insights, build recommendations, visualize data, scale through automate d visualizations and reporting.
Some objectives include:
Design, implement, and refine analytics solutions to measure and improve interactions performance (e.g., service levels such as cycle time, due date achievement, fulfillment rate etc.) and identify key trends and opportunities in a scalable way to share recommendations and insights to improve overall business
Design , develop, and / or improve comprehensive end-to-end dashboards and monthly and quarterly insights packs that effectively communicate the performance of interactions and events assets, including root cause analyses, identification of emerging trends, and highlighting areas of success and opportunity
Identify factors causing friction in the inquiry process and analyze levers to reduce friction such as improving analyst availability, reducing reschedules, and reducing time lost in clarifying coverage on topics
Enhance interaction s and events insights by improving scorecards, operational reviews, and dashboards, as well as automating ad-hoc reporting requests from BTI and other Gartner teams
This is an exciting opportunity to be hands-on in our efforts to fuel Gartner’s revenue growth and retention through Gartner’s world-class, must-have content and extraordinary and timely client interactions.
Build expertise to be the center of excellence on Gartner research assets data, with deep knowledge of the data across source systems, the data warehouse, and dashboards / reports so analysis is unassailable, and other Gartner teams rely on the data we provide and guidance on how to use it.
Partner with stakeholders (e.g., IT, Interactions Operations , Content Analytics , Data Engineering, Data Science, and Global Product Management) to understand business needs and capabilities and collaboratively prioritize efforts against areas of highest impact. Ensure seamless communication and change management across relevant stakeholder orgs
Coach your team to be world-class analytical experts, who can think critically and take an ambiguous business problem, break it into solvable workstreams, analyze using right quantitative models to discover meaningful patterns, insights, and information that can inform decision-making, visualize the outcomes and build into automated dashboards/reports.
Continuous Improvement : Lead efforts to automate existing dashboards, reports, and analyses wherever possible to improve scalability and efficiency. Execute project approaches using iterative development, delivering functionality in incremental, value-driven phases. Proactively identify , recommend, and implement process improvements to enhance efficiency, accuracy, and business value.
Education: Bachelor’s Degree required with a Master’s Degree preferred . Degree with a concentration in statistics, data science, mathematics, engineering, computer science, or operations research preferred.
Exceptional problem solving: Proven track record of solving complex problems, Critical thinking, Analytical reasoning, Innovation, and using data to influence senior level stakeholders. Demonstrated thought leadership with high business impact throughout career.
Ability to leverage AI tools (e.g., CoPilot, Claude, ChatGPT, Gemini) preferred
Collaboration and Stakeholder management: Strong collaboration and influencing skills in a highly matrixed environment. Influencing stakeholders and team members based on a command of the facts, analysis, and implications
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Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
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In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 98,000 USD - 133,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
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Job Requisition ID:111553
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