S&L Hospitality, along with this location, is accepting resumes for a Night Auditor/Overnight Hotel Front Desk Agent. We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor, responsibilities include checking guests in, handling inquires about the property and reservations, reconciles all accounts and end of business day tasks. Ideal candidates will have previous experience in a similar role, previous experience working 3rd shift or overnight hours, strong reliability, ability to work independently, and is self-motivated. Schedule will primarily consist working between 10:30pm and 7:30am.
Key Requirements/ Qualifications:
- Successful history as a front desk agent/night auditor or related customer service experience.
- Advanced math skills, general understanding of accounting procedures.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction
- Ability to maintain a composed, gracious and professional attitude.
- Ability to lift up to 30 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
- Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.
- Ability to work with little to no supervision.
- Must have strong interpersonal and administrative skills.
Responsibilities may include but are not limited to:
- Reconciles all accounts, balance cash drawers, make necessary corrections as needed
- Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Must be able to successfully pass a background check as it relates to the job responsibilities for this position.
Benefits such as:
For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off – Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our website for the most up to date information on locations.
- Travel discounts available through brands and locations that are a part of our current portfolio. Visit our website for the most up to date information on locations.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.
Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.
