Job Title: Shop Technician
Department: Service
Supervisor: Service Manager
FLSA Status: Non-Exempt
Approved Date: August 2026
Summary
The Shop Technician is responsible for setting up equipment that has been sold. This may include some troubleshooting, minor and mid-level repair, software installation and other hardware-related work. Responsibilities also include planning & maintaining daily warehouse operations. This position may require travel to client locations in our geographical territory.
Essential Duties and Responsibilities
· Equipment set up.
· Print sales orders equipment pick tickets.
· “Box Build” equipment as orders are placed to assure accuracy and organization.
· Communicate via email with all involved in IR (installation request) process.
· Equipment delivery driver as needed.
· Gain and maintain an understanding of how the D&A (Delivery & Acceptance document) pertains to this role.
· Maintain inventory of items in the warehouse and file records as required.
· Ensure lease return equipment is shipped timely.
· Notify involved parties of equipment status.
· Plan, organize, and participate in daily warehouse operation and activities, including the receipt, documentation, storage, safety and distribution of equipment and maintenance of inventory.
· Receive, unpack, pack, load and issue equipment; complete packing slips for shipments as assigned.
· Daily organization, maintenance, and upkeep of warehouse.
· Assist with receipt of all equipment shipments.
· Move inventory to various locations manually and by operating mechanical equipment, including forklift, pallet jack, and handcart.
· Load and unload delivery truck by hand or with pallet jack.
· Assist with, or prepare and update organization SOP’s.
· Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
· Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
· Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
· Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
· Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
· Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
· Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
· Quality- Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.
· Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
· Strategic Thinking – Develops strategies to achieve organizational goals; understands organizations strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
· Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED).
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Advanced understanding of basic office applications.
Certificates, Licenses, Registrations: Vendor level certifications as required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, ability to work with chemicals to include toner, glass cleaner, isopropyl alcohol, and exterior soap. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
