Top 1903 Client services Jobs in Stratham Nh

Quality Monitoring Representative (Call Center)
The CCS Companies —Portsmouth, NH
- $21 - $22 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Hospital Liaison
Dasco HME LLC —Dover, NH
- Full-time
- Hospital
- HIPAA
- Inpatient
Customer Service & Sales Support Specialist
Adhesive Technologies, Inc. —Hampton, NH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Recruiter/Account Manager
Resource Options, Inc. —Portsmouth, NH
- $50,000 - $60,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Health savings account
- Paid holidays
Quick Apply
In-Home Caregiver
Easterseals NH —Stratham, NH
- $18 - $20 an hour
- Full-time
- 18 years or older
- No experience needed
- Driver's License
- Paid training
- 403(b) matching
Quick Apply
11d
Medicaid Eligibility Advocate
Portsmouth Regional Hospital —Portsmouth, NH
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Member Services Admin
oHive —Portsmouth, NH
- $20 - $23 an hour
- Part-time
- Google Workspace
- Office
- Administrative experience
Quick Apply
6d
Lead Certified Veterinary Technician
New Hampshire SPCA —Stratham, NH
- From $28 an hour
- Full-time
- Patient monitoring
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Estimator - Water/Wastewater Treatment Facilities
Waterline Industries Corp —Seabrook, NH
- $95,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
11d
Hair stylist/booth rental
Hair Daze Salon & Spa —Dover, NH
- $22.56 - $27.17 an hour
- Part-time
- Barbering License
- Cosmetology License
- Mentoring
- Flexible schedule
Quick Apply
Licensed Esthetician
Ariya Aesthetics —Portsmouth, NH
- Full-time
- In-person
- 1 year
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Senior Manager Health, Safety & Environmental
Select Demo Services —Salem, NH
- Full-time
- Construction site
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse Trainer
Community Partners —Dover, NH
- $30 - $31 an hour
- Full-time
- Background check
- Working with individuals with developmental disabilities
- Microsoft Excel
Quick Apply
Personal Lines Insurance Account Manager / CSR
Appletree Insurance —Windham, NH
- $48,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Paid time off
Quick Apply
3d
Physical Therapist
Exeter Hospital —Exeter, NH
- Full-time
- Acute care
- Hospital
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
Automotive Technician, Light to Medium/ and an open position for Diesel Mechanic
Coady's Towing —Lawrence, MA
- $25 - $55 an hour
- Full-time
- Background check
- Mechanic experience
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Associate Veterinarian Avian & Exotic Species Focus
Canobie Lake Veterinary Hospital —Windham, NH
- Full-time
- Customer service
- 5 years
- Clinic experience
- Loan repayment program
- Relocation assistance
Quick Apply
Senior Manager, Test Engineering
Rochester Electronics, LLC —Newburyport, MA
- $121,700 - $169,160 a year
- Full-time
- Data analysis skills
- 11+ years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Marine Construction Project Foreman-Minimum 3 years Required
Pepperrell Cove Marine Services, Inc. —Portsmouth, NH
- $35 - $40 an hour
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Regional Sales Representative
WEAVE Filtration —Barrington, NH
- $55,000 - $120,000 a year
- Full-time
- Up to 50% travel
- Sales
- Engineering
- Health insurance
- 401(k)
Quick Apply

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Quality Monitoring Representative (Call Center)

The CCS Companies -
Portsmouth, NH

Quick Apply

Job Details

Full-time
$21 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Key Performance Indicators
Organizational skills
Typing

Full Job Description

The CCS Companies, a Leader in Business Process Outsourcing (BPO), is hiring a qualified Quality Monitoring Representative to support our growing demand in the call center for our Salem, NH or Portsmouth, NH office.

The Quality Monitoring (QM) Representative reviews Customer Service Agent (CSA) calls for quality and training purposes to ensure the CSA is following and adhering to CCS collection best practices, policies and procedures, applicable State/Federal regulations, as well as client expectations, use of technical systems and industry techniques. The QM Representative provides feedback to new and existing CSAs by conducting calibration sessions to review call results, conduct side by side training/support as needed and reports to department leadership on the CSA’s progress, to ensure further development to achieve corporate and client goals.

Why Work for CCS?

$600 Welcome Bonus!
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS:

Consistent and continuous development of CCS Associates to achieve goals.
Monitors and coaches CSAs as assigned.
Prepares for and participates in scheduled calibration sessions with CSA.
Provides feedback to Supervisors, Mangers, Directors and Executives on Associate’s progress.
Participates in development of new script enhancements, training suggestions, and following through with new procedures in a positive and constructive manner with manager’s direction.
Maintains utmost professionalism, friendliness and customer service; demonstrate respect and regard for all potential clients, visitors, fellow Associates to ensure a professional, responsible and courteous working environment.
Provides thorough and accurate coaching and monitoring information.
Provides accurate reporting of associates progress.
Completes the Quality Monitoring Form based on the requirements and job aids that align with produces and polices for designated business divisions.
Works with a coaching staff to ensure compliance with laws, regulations and procedures as outlined in department materials.
Communicates effectively and appropriately through email, written documents, phone, and in-person.
Comprehends written and verbal directions through execution and follow-up.
Reads and interpret reporting results, documentation, charts, data and account information.
Promotes effective working relationships as part of a department team and cross-functionally with other departments.
Occasional dialing to gain work related experience for those you are coaching and when there are no individuals to coach or QM administrative work to be done.
Occasional travel to other offices may be required.
Dials and acts in a CSA capacity based on department need or as directed by management to gain work related experience for CSA’s they are coaching and when there are no individuals to coach or QM administrative work to be done.
Perform other tasks as assigned.

QUALIFICATIONS:

Minimum 3+ years of experience in a training or quality monitoring position preferred.
Minimum 1+ years of collections or call center experience is required.
Knowledge of KPIs and call center metrics is required.
Strong emphasis on listening, speaking, reading, writing, analyzing, independent thinking, organization, prioritizing coaching, and planning skills.
Moderate typing skills (35 wpm).
Basic PC Skills with preferred familiarity with Word, PowerPoint and Excel
Basic math and written communication skills.
Bilingual Spanish language skills desirable.
Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED equivalent required, some college preferred.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Morning shift
No nights

Education:

High school or equivalent (Required)

Experience:

Quality monitoring: 3 years (Preferred)
Call Center: 3 years (Preferred)

Ability to Commute:

Portsmouth, NH 03801 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client services jobs in stratham nh

Quality Monitoring Representative (Call Center)

Hospital Liaison

Customer Service & Sales Support Specialist

Recruiter/Account Manager

In-Home Caregiver

Medicaid Eligibility Advocate

Member Services Admin

Lead Certified Veterinary Technician

Estimator - Water/Wastewater Treatment Facilities

Hair stylist/booth rental

Licensed Esthetician

Senior Manager Health, Safety & Environmental

Registered Nurse Trainer

Personal Lines Insurance Account Manager / CSR

Physical Therapist

Automotive Technician, Light to Medium/ and an open position for Diesel Mechanic

Associate Veterinarian Avian & Exotic Species Focus

Senior Manager, Test Engineering

Marine Construction Project Foreman-Minimum 3 years Required

Regional Sales Representative

I want to receive the latest job alert for client services in stratham nh

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