Top 198 Service manager Jobs in Streetsboro, Oh

Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Baker Vehicle Systems Inc —Macedonia, OH
- $66,000 - $72,000 a year
- Full-time
- Computer literacy
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
HVAC Commercial Technical Service Manager
The Habegger Corporation —Akron, OH
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Computer literacy
- Windows
- Health savings account
- Health insurance
Quick Apply
Service Supervisor (Highway Division)
City of Green —Green, OH
- $68,557 - $85,696 a year
- Online Application
- CDL B
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Assistant Maintenance Supervisor
GoldOller Real Estate Investments —Warrensville Heights, OH
- $25 - $27 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply
1d
Customer Service Supervisor (CSS)
Petsuites of America —Twinsburg, OH
- $13.00 - $14.50 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead HVAC Service Technician
Sal's Heating, Cooling, Plumbing and Sewer, Inc —North Royalton, OH
- $18 - $30 an hour
- Extended hours
- Background check
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
Service Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $17.25 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
Automotive Service Manager
Five Star Automotive Group —Akron, OH
- Full-time
- Dealership
- Recruiting
- Senior level
- Paid training
- Disability insurance
Quick Apply
Service Writer/Advisor
Ken Ganley Nissan Mayfield —Mayfield Heights, OH
- $45,000 - $50,000 a year
- Full-time
- Background check
- Mechanic experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Commercial Refrigeration Technician
Pleasant Valley Corporation —Medina, OH
- Full-time
- 5 years
- Power tools
- Grocery store experience
Quick Apply
Service Supervisor
Cintas —North Canton, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Service Advisor
VALLEY FORD TRUCK INC —Cleveland, OH
- $60,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Services Leader
Pilot Company —Richfield, OH
- $14.95 - $22.22 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Environmental Services District Manager
Healthcare Services Group, Inc. —Mayfield Heights, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
8d
Assistant General Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $20.50 - $22.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Akron, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Food Service Worker Lead - The University of Akron-Admin
Aramark —Akron, OH
- $18 - $22 an hour
- ServSafe
- University
- Fair chance
- Disability insurance
- Health insurance
13d
Area Service Manager
Trane Technologies —Valley View, OH
- $117,673.33 - $164,675.00 a year
- Full-time
- Clean driving record
- Pass drug screening
- 3 years
- Paid holidays
- Health insurance
1d

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Revenue Cycle Manager, Customer Service & Self-Pay

Revcare, Inc. -
Fairlawn, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff supervision
Microsoft Excel
Team supervision
Accounts receivable management
Interpersonal skills
Managing teams in a customer support role
Collaboration
Regulatory compliance
HIPAA
Workplace dispute resolution
Attention to detail
Health information regulatory compliance
Healthcare team management
Productivity software
Medical debt collection accounts
Collections account management
Patient collections management

Full Job Description

Job description:

Revenue Cycle Manager, Customer Service & Self-Pay

Established and growing Revenue Cycle Management company seeking a motivated, customer-service oriented individual to join our team!

RevCare, Inc., an industry leader in RCM, is currently seeking a Manager, Customer Service & Self-Pay.

This position will report to the Revenue Cycle Director of Operations. The Manager, Customer Service & Self-Pay will provide leadership over the day-to-day and strategic operations of their designated team. This includes managing revenue cycle representatives/team leads and being accountable for quality performance, including the ability to consistently meet established key performance indicators and the optimal customer and patient experience required by the healthcare organizations we serve. The Revenue Cycle Manager, Customer Service & Self-Pay is responsible for direct oversight of the centralized Self-Pay collections unit handling inbound/outbound telephone calls associated with hospital and professional medical claims. The manager will ensure all inbound/outbound telephone calls are handled and resolved in a timely manner, over-the-phone payments are posted and reconciled daily, and all patient complaints are addressed immediately. The Revenue Cycle Manager is responsible for the assigned team performance, work quality, efficiency, and compliance with all policies and regulations.

Qualifications and Experience:

Bachelor's degree or equivalent combination of education and experience.
Minimum of 5 years’ related experience in an RCM customer service environment, patient contact center or call center.
Minimum of 3 years’ direct supervisory experience.
Demonstrated skills in A/R management, customer service, problem assessment, resolution, and a strong proficiency in healthcare as it pertains to self-pay billing, A/R and collections.
Ability to work collaboratively with team members and leadership, strong customer service skills that demonstrate tact and sensitivity in stressful situations.
Ability to work independently, follow through and handle multiple tasks simultaneously.
Excellent verbal and written communication skills.
Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
Knowledge of multiple hospital EHR’s is preferred, including Epic.
Must be a self-motivated individual with a positive and exceptional work ethic.
Must successfully complete system training requirements.

Essential Functions:

Reviews standard organizational metrics and reports internal self-pay trends, underlying root causes, and other related issues. Applies a structured and disciplined approach to defining problems and improving performance. Champions the effectiveness of revenue cycle functional team efforts and recommend improvement strategies to enhance overall efficiency across the patient contact center and remote teams.
Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs regularly for efficient resource use.
Manages "special situation" and/or higher complexity calls escalated by representatives for resolution. Identifies trends and conducts root cause analysis. Makes recommendations to close identified gaps in process, people, or technology.
Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports) submitted to both clients and executive leadership.
Monitors inbound/outbound telephone queues resulting from successful automated calls and letter campaigns.
Perform consistent quality reviews on staff by sampling accounts and listening to live calls.
Directly manage call workflows (manual and via an automated auto-dialer) and backlog reduction.
Develop procedures and work practices designed to maximize performance and overall collection activities.
Meets regularly with the RevCare,Inc. management team to review trends related to collections, billing issues and contact center/client performance.
Assists in developing, implementing, and revising departmental policies and procedures
Conduct routine scheduled meetings with team to ensure consistency, ongoing education, and training.
Ensure payments collected and posted are reconciled daily.
Manage working relationships with healthcare clients.
Review and validate statement cycles for all clients to ensure patients receive statements in a timely manner.
Monitor the refund/credit queues and processes to ensure refunds/credits are accurate and processed timely.
Ensures compliance with all client and internal policies, as well as all state and federal regulations.

Other duties may be added, and this job description can be amended at any time.

Key Requirements:

Proven track record in reliability and dependability.
Demonstrates effective problem solving and conflict resolution skills.
Demonstrates friendly, personal, and timely customer service skills.
Proven track record in effectively planning, organizing and attention to detail.
Demonstrates ability to be a team player and leader.
Demonstrates current competencies applicable to the job position.
Efficient organizational skills with the ability to effectively prioritize and multi-task.
Demonstrates ability to work in a fast-paced, ever-changing environment.
Ability to maintain a positive, courteous demeanor with all patients and colleagues.
Demonstrates understanding of, and ability to comply with, all regulatory requirements of HIPAA and FDCPA.

Job Type: Full-time

Benefits:

401(k) matching

Schedule:

8-hour shift
Monday to Friday

Work Location: In person

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in streetsboro, oh

Revenue Cycle Manager, Customer Service & Self-Pay

Service Manager

Customer Service Manager

HVAC Commercial Technical Service Manager

Service Supervisor (Highway Division)

Assistant Maintenance Supervisor

Customer Service Supervisor (CSS)

Lead HVAC Service Technician

Service Manager - Broadview Heights

Automotive Service Manager

Service Writer/Advisor

Commercial Refrigeration Technician

Service Supervisor

Service Advisor

Guest Services Leader

Environmental Services District Manager

Assistant General Manager - Broadview Heights

Customer Service - Self Storage Manager

Food Service Worker Lead - The University of Akron-Admin

Area Service Manager

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