Top 73 Guest service agent Jobs in Strongsville, Oh

Guest Service Agent
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Marriott International, Inc —Cleveland, OH
- $20.46 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent
Drury Hotels Company LLC —Cleveland, OH
- $17.15 - $25.16 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
Night Auditor
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Home2 Suites by Hilton —Middleburg Heights, OH
- Part-time
- Bilingual
- Organizational skills
- In-person
Quick Apply
9d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Middleburg Heights, OH
- $14 - $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Agent
Embassy Suites Cleveland Beachwood —Beachwood, OH
- Full-time
- Background check
- Hotel
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Office - Guest Service Agent - FT
Kimpton Hotels & Restaurants —Cleveland, OH
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Full-time
Kimpton Hotels & Restaurants —Cleveland, OH
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Guest Service Agent
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk Agent
Center Court Tennis Club —Broadview Heights, OH
- $12 - $13 an hour
- Part-time
- High school diploma or GED
- US work authorization
- Organizational skills
Quick Apply
Front Desk Agent
La Quinta Inn Cleveland - Airport North —Cleveland, OH
- $15 an hour
- Computer literacy
- Hotel
- High school diploma or GED
12d
Hotel Front Desk Representative
Holiday Inn Express Cleveland Airport —Brookpark, OH
- $14 - $15 an hour
- Weekends as needed
- Bilingual
- Clean driving record
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d
Guest Service Representative
Holiday Inn Independence —Independence, OH
- $15.75 - $16.00 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
5d
Front Desk Agent
Courtyard by Marriott Cleveland Westlake —Westlake, OH
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Extended Stay Premier Cleveland —Independence, OH
- $16 an hour
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Front Desk Sales Associate
PCRK Group —Strongsville, OH
- Part-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Quick Apply
Hotel Front Desk Manager
Holiday Inn Cleveland-South (Independence) —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Medina, OH
- $16 an hour
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
11d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply

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guest service agent jobs near strongsville, oh

Guest Service Agent

CLEVELAND STRONGSVILLE HOSPITALITY LLC
Strongsville, OH

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Computer literacy
Computer skills

Full Job Description

POSITION SUMMARY
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ORGANIZATIONAL SCOPE:
Position is responsible for exceptional customer service in order to generate revenue.

ESSENTIAL FUNCTIONS

Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (16%)
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (21%)
Cancel room reservations according to procedures. (2%)
Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance. (1%)
Show guests to room assisting them with their luggage. (45%)
Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions. (15%)
Check luggage for hotel guests both for day and overnight. (15%)

NON-ESSENTIAL FUNCTIONS
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education:High school education or equivalent experience.
Experience:Three months to one full year of employment in a related position with this company or other organization(s).
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

No. Of employees supervised: None.
Travel Required:None.
Hours Required: 8 hour shift; scheduled days and times may vary based on need.

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.

Continuous Standing Describe the reasons to include time period and frequency.
Continuous standing 95% of time.

Climbing Stairs
Up to approx. 120 steps 10% of 8 hour shift.

Hearing: Moderate
Explain: One-on-one communication with guests.

Vision: Moderate
Explain: Read reports, verify reservations, work with computers.

Speech: Moderate
Explain: One-on-one communications with guests.

Literacy: Critical
Explain: Read reports, reservations, analyze, investigate.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
Brass/glass cleaner. No special handling required.

Protective Clothing:
None Required.

Equipment Operation List type of equipment and frequency of use.
Computer use 75%, telephone use 25%, computer printer 25%, calculator 10%, of shift.

Quick Apply

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