Top 24 Helpdesk technician Jobs in Strongsville, Oh

IT Helpdesk Technician
Cleveland Diagnostics Inc. —Cleveland, OH
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
12d
Helpdesk Technician
MCPC —Independence, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
IT Help Desk Administrator
National Safety Apparel —Cleveland, OH
- $21.15 - $26.44 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply
Desktop Support Technician I
AmTrust Financial Services, Inc. —Cleveland, OH
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
Call Center Operator
INTRALOT INC —Strongsville, OH
- $16.50 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Helpdesk Assistant
Kloud9 IT, Inc. —Cleveland, OH
- $35,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
Systems Administrator (MSP)
Dan T. Moore Company —Cleveland, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Mileage reimbursement
- Paid holidays
Quick Apply
4d
Job Description: Field IT Support Technician (Contract / 1099)
CK Tech Limited —Cleveland, OH
- $25 - $40 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
Desktop Support Analyst II
DYOPATH —Cleveland, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
9d
Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
Quick Apply
Part-Time Level 2 IT Support Technician
Smart Technology Solutions —Cleveland, OH
- Part-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
Quick Apply
14d
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Call Center Operator (2)
BALLY’S INTRALOT SA —Strongsville, OH
- $16.50 an hour
- Urgently hiring
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
ARTLENS Gallery Technician (Part-time)
The Cleveland Museum of Art —Cleveland, OH
- $18 an hour
- Part-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Maintenance Technician
Extended Stay America —Cleveland, OH
- $17 - $20 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Field Service Technician — Petroleum Equipment
Heirloom Company Cleveland —Cleveland, OH
- $22 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Integrated Solutions Team Lead
KURV —Cleveland, OH
- 8 hour shift
- Mid-level
- Office
- Databases
- Health savings account
- Health insurance
Quick Apply
Service Advisor - AutoNation Ford Amherst
AutoNation —Amherst, OH
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply

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IT Helpdesk Technician

Cleveland Diagnostics Inc.
Cleveland, OH

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Job Details

$45,000 - $50,000 a year
12 days ago

Benefits

Stock options
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Family leave
Snacks provided
Dependent health insurance coverage
Vision insurance
Flexible schedule
Referral program
Retirement plan

Qualifications

Desktop computer repair
Computer operation
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Technical documentation
Laptop (troubleshooting support)
Hardware maintenance
Printer (troubleshooting support)
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Azure AD
Customer support ticket management
Microsoft Teams
Technical customer support for office equipment
IP networking
Desktop administration
Technical writing experience within technology
Hardware diagnostics
Peripheral hardware support
IT department experience
Ticketing system technical support
Mobile devices

Full Job Description

Job Title

IT Helpdesk Technician

Reports To

The IT Helpdesk Technician reports to the Senior Director, IT & Cybersecurity

Job Overview

The IT Helpdesk Technician is responsible for providing frontline technical support to employees across the organization. This role serves as the primary point of contact for resolving day-to-day technology issues involving workstations, software applications, mobile devices, printers, and general connectivity. The IT Helpdesk Technician ensures users can effectively utilize company technology by troubleshooting problems, fulfilling service requests, and maintaining reliable endpoint systems.

This position works closely with other members of the IT team to support the organization’s technology environment, assist with device deployments, maintain accurate documentation, and escalate complex issues when necessary. The ideal candidate is customer-focused, highly organized, and able to diagnose technical issues while communicating clearly with non-technical users. Success in this role requires strong troubleshooting ability, attention to detail, and a commitment to delivering responsive, professional IT support that helps maintain productivity across the business.

Essential Responsibilities and Duties

User Support & Issue Resolution
- Provide first-line technical support for all employee IT-related issues
Ticket Management
- Monitor and respond to helpdesk tickets, document troubleshooting steps, and ensure timely resolution of user issues
Workstation & Laptop Support
- Install, configure, and maintain desktops, laptops, and related peripherals
Account Provisioning & Access Support
- User account creation, password resets, and access requests according to company procedures
Hardware & Software Support
- Diagnose and resolve issues with PCs, monitors, printers, docking stations, etc
Install, update, and troubleshoot standard business applications and approved software
Workstation & Mobile Device Support
- Assist with setup of company-owned & BYOD workstation/mobile devices
Endpoint Maintenance
- Perform updates, patching, and maintenance to keep endpoints compliant
Technical Documentation
- Document common issues, solutions, and procedures to support knowledge sharing
Escalation & Collaboration
- Escalate complex issues when necessary & include all necessary details and steps taken
Manage & maintain IT equipment inventory and ensure it is stocked and organized properly
Assist in other IT areas as needed
Other projects/tasks as needed

Qualifications/Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
1–3 years of experience in an IT support, helpdesk, or technical support role
- Experience troubleshooting Windows-based desktops and laptops
Familiarity with Microsoft 365 applications including Outlook, Teams, and OneDrive
Basic knowledge of Active Directory user/group and Entra Group Management
Experience supporting printers, peripherals, and standard office hardware
Understanding basic networking concepts (DNS, DHCP, TCPIP & Wi-Fi connectivity)
Experience using a helpdesk or ticketing system to track and document issues
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to support non-technical users
Ability to prioritize tasks and manage multiple support requests simultaneously
Strong attention to detail and documentation practices
Ability to work independently while also collaborating with the IT team
Commitment to maintaining confidentiality and following security best practices

Physical Requirements/ Working Conditions/Equipment Used:

Fine motor skills and manual dexterity to handle IT hardware and equipment
Ability to operate a computer and other technology-related lab equipment throughout the course of the day
May be required to sit or stand for long periods of time
Offices reachable by elevator but should be able to climb stairs in case the elevator is out of service
Heavier lifting may be required (up to 50 pounds)
Ability to tolerate general office and HVAC noise & fluorescent and/or LED lighting
May be exposed to hazardous chemicals, biohazards, etc.
Candidate must have the ability to maintain punctual daily in-person attendance

Other Requirements

This IS NOT a remote position

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee’s well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Cleveland Diagnostics offers an extremely robust benefits package which includes:

100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
100% Employer-paid Dental & Vision for entire family
No cost for employee coverage for Group Term Life, Short & Long Term Disability
4% retirement contribution Employer match
Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs)
Paid Family Leave Program
Generous PTO plan & holiday program
Flexible work schedule & lucrative employee referral program
Salary range may vary by work state/geographical region/territory
Easy to get to office location with newly built-out office space
Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.

Apply Now

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helpdesk technician jobs in strongsville, oh

IT Helpdesk Technician

Helpdesk Technician

IT Help Desk Administrator

Desktop Support Technician I

Call Center Operator

Helpdesk Assistant

Systems Administrator (MSP)

Job Description: Field IT Support Technician (Contract / 1099)

Desktop Support Analyst II

Helpdesk Technician

Part-Time Level 2 IT Support Technician

IT Support Specialist

Call Center Operator (2)

Desktop Support Engineer (1-Year Contract )Solon,Ohio

ARTLENS Gallery Technician (Part-time)

Maintenance Technician

Field Service Technician — Petroleum Equipment

Integrated Solutions Team Lead

Service Advisor - AutoNation Ford Amherst

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