Top 5363 Experience manager Jobs in Suffolk, Va

Customer Service Manager, Airport Customer Experience
American Airlines —Norfolk, VA
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Manager, Security & Incident Management (FC)
QVC —Suffolk, VA
- $70,000 - $82,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Health insurance
- 401(k)
Assistant Practice Manager
Sentara Hospitals —Suffolk, VA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Quick Apply
Member Experience Center Manager (Contact Center)
Langley Federal Credit Union —Newport News, VA
- $72,400 - $92,300 a year
- Full-time
- Sales
- Mid-level
- Supervising experience
- Paid holidays
- Loan repayment program
Quick Apply
OFFICE MANAGER
City of Newport News —Newport News, VA
- Background check
- Clean driving record
- Word processing
Operations Manager
Amazon.com Services LLC —Suffolk, VA
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Client Administrative Manager
Steward Partners Global Advisory LLC —Chesapeake, VA
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Director of Human Resources
Town of Smithfield, VA —Smithfield, VA
- $89,083.72 - $118,035.93 a year
- Online Application
- Background check
- Microsoft Excel
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Lab Systems Facilitator
Childrens Hospital of The Kings Daughters —Norfolk, VA
- $17.01 an hour
- Full-time
- Office
- Data entry
- Pediatrics
HVAC Manager
Art Newsome, Inc. —Newport News, VA
- $65,000 - $125,000 a year
- Full-time
- CRM software
- Background check
- English
- Health insurance
- Dental insurance
Quick Apply
Manager, Import Compliance
Family Dollar —Chesapeake, VA
- Full-time
- 7 years
- English
- Office
Plumbing Superintendent
DaviShar Plumbing —Chesapeake, VA
- $1,000 - $1,500 a week
- Full-time
- Management
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Project Manager
D.E. Kirby, Inc. —Portsmouth, VA
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Construction Project Manager
Provost Construction —Newport News, VA
- $95,000 - $125,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Fuel card
- Disability insurance
Quick Apply
QA WELD PROGRAM MANAGER
East Coast Repair and Fabrication —Newport News, VA
- $75,000 - $90,000 a year
- Background check
- Pass drug screening
- Research
Quick Apply
Psychiatrist - Child and Adolescent (PT)
WESTERN TIDEWATER COMMUNITY SERVICES BOARD —Suffolk, VA
- From $130 a day
- Part-time
- School experience
- Medicine
- Psychiatry
Quick Apply
Branch Manager
Long & Foster Real Estate —Chesapeake, VA
- 6 years
- Office
- Supervising experience
- Health savings account
- Health insurance
Program Director- Residential Substance Use Treatment
Life's Journey, LLC —Norfolk, VA
- $75,000 - $85,000 a year
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
11d
Project Manager
AMP United —Norfolk, VA
- $90,000 - $125,000 a year
- Overtime
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
4d

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Customer Service Manager, Airport Customer Experience

American Airlines -
Norfolk, VA

Apply Now

Job Details

$51,000 - $86,500 a year
4 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.

What you'll do

Drives operational excellence
Creates an environment that cares for our frontline team members and celebrates the team successes
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Promotes an environment of mutual respect and trust between frontline team members
Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

experience manager jobs in suffolk, va

Customer Service Manager, Airport Customer Experience

Customer Service Manager

Manager, Security & Incident Management (FC)

Assistant Practice Manager

Member Experience Center Manager (Contact Center)

OFFICE MANAGER

Operations Manager

Client Administrative Manager

Director of Human Resources

Lab Systems Facilitator

HVAC Manager

Manager, Import Compliance

Plumbing Superintendent

Project Manager

Construction Project Manager

QA WELD PROGRAM MANAGER

Psychiatrist - Child and Adolescent (PT)

Branch Manager

Program Director- Residential Substance Use Treatment

Project Manager

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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