Top 3821 Change manager Jobs in Sunnyvale, Ca

Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
8d
Intake and Performance Operations Manager - USDS
TikTok USDS JV —San Jose, CA
- $96,000 - $217,023 a year
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Security Sales Executive – Business Development Manager
Confidential —San Jose, CA
- $100,000 - $120,000 a year
- Full-time
- Customer service
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
SJ Bridge Program Manager
MISSION SERVICES OF SILICON VALLEY LLC —San Jose, CA
- $80,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
Quick Apply
1d
Early Intervention Case Manager, Vietnamese speaking preferred
San Andreas Regional Center —San Jose, CA
- $73,212 - $89,064 a year
- Writing skills
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Senior Security Sales Executive – Business Development Manager
Confidential —San Jose, CA
- $110,000 - $125,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7d
Program Manager
Multi-Fineline Electronix, Inc —Sunnyvale, CA
- $81,809.91 - $146,000.00 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Automotive Repair Shop Manager / Technician
Quality Car Care —San Jose, CA
- $25 - $40 an hour
- Full-time
- Mid-level
- Driver's License
- Mentoring
- Health insurance
- 401(k)
Quick Apply
7d
Project Manager - E2E R&D
Real Staffing —Santa Clara, CA
- $120,750 a year
- Senior level
- Communication skills
- Health savings account
- Disability insurance
(4) Learning Program Managers | (Hybrid, Contract) | Multiple Locations
CapeTalent —Mountain View, CA
- $55 - $65 an hour
- Contract
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
Quick Apply
7d
Sr. Manager, Wealth Advisor – Schwab Wealth Advisory
Charles Schwab —Campbell, CA
- $168,000 - $251,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Paid parental leave
- Employee stock purchase plan
Program Manager - LMFT, LCSW, LPCC
Pacific Clinics —San Jose, CA
- $95,165 - $114,000 a year
- Bilingual
- School experience
- LMFT
- Health insurance
- Dental insurance
Security Cluster Account Manager
Creative Security Company —Mountain View, CA
- $175,000 - $200,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
1d
School-Age Case Manager, Spanish- or Vietnamese-Speaking
San Andreas Regional Center —San Jose, CA
- $73,212 - $89,064 a year
- Experience working with individuals with developmental disabilities
- Spanish
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
6d
Case Manager for Self-Determination Services
San Andreas Regional Center —San Jose, CA
- Bilingual
- Experience working with individuals with developmental disabilities
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Home Health CM RN Case Manager Registered Nurse
Lorian Health —San Jose, CA
- Full-time
- Nursing
- RN License
- Mid-level
- Fuel card
- AD&D insurance
Quick Apply
Data Project Manager
RK Electric —Fremont, CA
- $85,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health savings account
- Health insurance
Quick Apply
General Manager - Fast Casual Restaurant
CMR (Chicken Meets Rice) —Cupertino, CA
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- Sales
- Ability to walk for extended periods
- Paid training
- 401(k)
Quick Apply
Program Manager
Advantest —San Jose, CA
- $157,150 - $242,900 a year
- Full-time
- Background check
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
Quick Apply

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Contact Center Manager

NVIDIA -
Santa Clara, CA

Apply Now

Job Details

Full-time
$72,000 - $115,000 a year
8 days ago

Qualifications

Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Change management
Managing clients in a customer support role
Key Performance Indicators
Management reporting
Customer support
CRM system proficiency
Cross-functional communication
Team building

Full Job Description

We are seeking a Contact Center Manager whose leadership goes beyond managing calls. A leader who can transform everyday interactions into innovative chances. In this role, you'll serve as the link between individuals and results, contributing to the growth and maintenance of our culture. You'll guide agents to become assured problem-solvers and translate data into actionable insights!

Our global contact center represents NVIDIA's customer experience on a global scale. Your team manages various types of customer needs, from general questions and sensitive security matters to important partner concerns. You will lead a team handling inbound contacts worldwide, ensuring each interaction reflects NVIDIA's dedication to quality. The team also supports NVIDIA's business partners by providing training, updates on programs, and assistance with special resources and offers.

What you’ll be doing:

Lead, manage, and develop a high-performing contact center team, setting clear expectations, strengthening accountability, and building an inclusive, customer-first culture.
Handle daily duties and direct queue flow using phone, email, and chat to fulfill SLAs while guaranteeing quality and customer satisfaction.
Own contact center benchmarks such as customer relations management (CRM), average handling time (AHT), customer satisfaction (CSAT), quality assurance (QA), and lead initiatives that improve efficiency, quality, and customer outcomes.
Use reporting and trend analysis to identify gaps, recommend improvements, and reduce repeat contacts.
Partner with internal teams to streamline and strengthen end-to-end customer workflows.
Manage the triage and escalation of high severity customer calls and security related situations.
Handle partner concerns and complex customer issues with confident decision-making, coordinating across departments to drive timely resolution and phenomenal experiences.
Partner with IT to enhance call center software and tools to continuously improve support solutions.

What we need to see:

Bachelor's degree in Business Administration, Management, or equivalent experience.
4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role.
A people-first leader who excels in a fast-paced environment and understands how to balance emotional intelligence with operational excellence.
Strong analytical abilities to assess performance metrics and develop actionable plans.
Strong ability to communicate clearly and work well with others to foster collaboration.
Ability to drive and handle change in a fast-paced environment.
Data-driven outlook with experience building reports, interpreting important metrics, and translating insights into improvements.
Skilled in contact center software and CRM platforms.

Ways to stand out from the crowd:

Advanced degree or comparable experience in a related field.
Experience working in the technology sector or with products based on artificial intelligence.
Proven success in driving significant improvements in customer happiness.
Familiarity with NVIDIA products and services.
Bilingual or multilingual abilities to support a diverse customer base.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 72,000 USD - 115,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 17, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Apply Now

Refine Your Search

change manager jobs in sunnyvale, ca

Contact Center Manager

Intake and Performance Operations Manager - USDS

Security Sales Executive – Business Development Manager

SJ Bridge Program Manager

Early Intervention Case Manager, Vietnamese speaking preferred

Senior Security Sales Executive – Business Development Manager

Program Manager

Automotive Repair Shop Manager / Technician

Project Manager - E2E R&D

(4) Learning Program Managers | (Hybrid, Contract) | Multiple Locations

Sr. Manager, Wealth Advisor – Schwab Wealth Advisory

Program Manager - LMFT, LCSW, LPCC

Security Cluster Account Manager

School-Age Case Manager, Spanish- or Vietnamese-Speaking

Customer Service Assistant Manager

Case Manager for Self-Determination Services

Home Health CM RN Case Manager Registered Nurse

Data Project Manager

General Manager - Fast Casual Restaurant

Program Manager

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