Top 5546 Customer experience manager Jobs in Sunnyvale, Ca

Security Account Manager
Creative Security Company —Mountain View, CA
- $125,000 - $130,000 a year
- Weekends as needed
- Background check
- 7 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Operations Manager
Leanteq —Milpitas, CA
- $140,000 - $175,000 a year
- Weekends as needed
- Engineering
- Office
- Accounting
- Health insurance
- Dental insurance
Quick Apply
13d
Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Security Cluster Account Manager
Creative Security Company —Mountain View, CA
- $150,000 - $170,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
3d
Recyling /Collections Operations Manager
California Waste Solutions —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Management
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
Granite Construction Company —Santa Clara, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Operations & Customer Experience Lead
Dodihome —Milpitas, CA
- $62,000 - $120,000 a year
- Full-time
- Google Workspace
- CAD
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sales, Territory Manager - Coronary - Image Guided Therapy Devices (San Jose, Fresno, South Bay CA)
Philips —San Jose, CA
- $182,750 - $330,000 a year
- Full-time
- Hospital
- 5 years
- Bachelor of Science
- Health savings account
- Employee stock purchase plan
Customer Experience Manager (Enterprise Accounts) – US
Roambee —Santa Clara, CA
- Remote
- Spanish
- 5 years
- English
Quick Apply
Customer Service Manager
Recology —Santa Clara, CA
- $95,360 - $119,200 a year
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Customer Success Manager Analytics
Bidgely Inc. —Los Altos, CA
- $85,000 - $120,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Enterprise Accounts (Pharma) - Customer Experience Manager
Roambee —Santa Clara, CA
- Remote
- Spanish
- 7 years
- English
Quick Apply
Customer Experience Manager
Lumenis —San Jose, CA
- $70,000 - $82,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Customer Experience and Service Ops Manager
AMAX —Fremont, CA
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
Customer Success Manager/Implementation Consultant
Stampli —Mountain View, CA
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager, Enterprise - Moveworks
ServiceNow —Santa Clara, CA
- $99,500 - $164,200 a year
- Online Application
- Mid-level
- Residential
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Quick Apply
5d
Customer Success Manager (Money)
Intuit —Mountain View, CA
- $126,000 - $191,000 a year
- Mid-level
- 3 years
- Presentation skills
Senior Customer Success Manager
Workato —Palo Alto, CA
- Remote
- 5 years
- Bachelor of Science
- English
Quick Apply
Customer Success Manager -Massachusetts or Santa Clara (N CA)
Nile Global Inc —San Jose, CA
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
Quick Apply
Customer Experience Manager, RMA Service
Super Micro Computer —San Jose, CA
- $100,000 - $135,000 a year
- Bachelor of Science
- Office
- Microsoft Office
6d

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Security Account Manager

Creative Security Company -
Mountain View, CA

Quick Apply

Job Details

Full-time
$125,000 - $130,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Program management
Guard Card
Forecasting
Workforce management
Account management

Full Job Description

S U M M A R Y

The Account Manager is responsible for leading security operations for a high-profile, strategic technology client based in San Francisco, California. As the primary client liaison, this role ensures exceptional service delivery, operational excellence, contract compliance, and long-term customer satisfaction while identifying opportunities for program enhancements, service expansion, and continuous improvement.

The ideal candidate is a relationship-driven leader with experience managing complex security operations in a fast-paced, technology-focused environment. Success in this role requires strategic thinking, executive-level communication, adaptability, business acumen, and the ability to build trusted partnerships while delivering innovative, customer-centric security solutions.

Core Duties include

Operations & Client Management

Serve as the primary point of contact for the client across all assigned sites; ensure consistent execution of security operations aligned with client standards and post orders
Conduct regular site visits, operational reviews, and performance evaluations; proactively identify operational risks, staffing gaps, and improvement opportunities
Partner with client stakeholders in a professional, solutions‑oriented manner consistent with a technology‑company culture

Staffing & Workforce Management

Supervise site supervisors and lead staff across multiple locations
Oversee daily staffing levels and ensure full coverage across all locations and shifts; manage scheduling, backfill, and contingency planning using workforce management systems. Partner closely with Recruiting to forecast hiring needs and support onboarding
Monitor officer performance, conduct coaching, and address corrective actions
Utilize timekeeping and workforce management systems (e.g., TrackTik, Salesforce, or similar platforms) for scheduling, reporting, and compliance tracking
Maintain accurate data entry, reporting, and documentation within client and internal systems

Training & Compliance

Ensure all personnel meet licensing, certification, and training requirements; oversee new‑hire onboarding, training completion, and OJT compliance. Track training records, certifications, and compliance deadlines
Prepare sites for client reviews and internal or external audits

Cross-Functional + Account Leadership

Participate in strategic planning meetings and executive customer presentations; lead internal account reviews to ensure alignment across departments.
Coordinate responses to customer escalations and critical incidents.
Work closely with operations, customer service, finance, project management, and executive leadership.
Review incident reports and ensure timely follow‑up and escalation
Produce regular operational, staffing, and compliance reports for leadership and the client
Support implementation of updated processes, policies, and client‑specific requirements

S U C C E S S M E T R I C S

Success in this position is measured across a few core KPIs. These include, but are not limited to the following:

Customer retention & QBR performance
Resolution time for escalated issues
Operational consistency across portfolio
SLA & KPI compliance across all locations
Employee Retention

C O R E

Bachelor's degree in Business, Criminal Justice, Security Management, or related field (or equivalent experience).
7+ years of account management, client success, or commercial security industry experience.
Experience managing enterprise accounts with multi-site and multi-state operations, preferably supporting a technology company or corporate enterprise environment
California Guard Card (or ability to obtain)

S K I L L S + C O M P E T E N C I E S

As demonstrated through experience, training, and/or testing

If required for assigned account, meet & continue to meet any applicable state, county & municipal licensing requirements for security personnel
Strong understanding of commercial security services and electronic security technologies (including access control, CCTV, and alarm monitoring).
Strategic problem-solving skills with ability to assess complex situations, identify risks, & implement effective solutions. Strong understanding of compliance requirements, staffing models, and training oversight
Exceptional organizational and time management skills
Excellent communication, presentation, and negotiation skills.
Strong leadership capabilities, including directing, motivating, coaching, mentoring, training, and performance managing teams in a positive, collaborative, and accountable manner.
Proficiency with CRM + workforce management systems, Microsoft Office Suite, account reporting tools.
Ability to effectively lead cross-functional initiatives while managing competing priorities & changing business needs.
Skilled at conflict resolution, managing employee performance and demonstrated KPI achievement in large client service environment
Experience leading system implementations, process improvements, and change management initiatives across diverse employee populations and operational teams.
Strong analytical & business acumen with the ability to read, interpret, and analyze operational reports, financial data, performance metrics, and contractual obligations using various technology platforms and reporting tools.

W O R K I N G C O N D I T I O N S

The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation. The following outlines the typical responsibilities and physical & environmental demands associated with this role and is not intended to be an exhaustive list of all duties or requirements

Executive presence with the ability to maintain professionalism and composure when interacting with senior executives, clients, regulatory authorities, employees, vendors, and the public, including during urgent, high-pressure, and crisis situations
Ability to manage executive-level customer relationships.
Customer-focused mindset with a commitment to service excellence, continuous improvement, and operational consistency across geographically dispersed locations.
Outstanding communication and interpersonal skills with the ability to build trusted relationships across all organizational levels and influence key stakeholders.
Effectively manage multiple priorities and concurrent projects in a dynamic enterprise environment.
Discretion & sound judgment when handling highly sensitive, confidential, and proprietary business information.
Willingness and ability to respond to emergencies, critical incidents, and client escalations on an on-call basis, including after-hours, weekends, and holidays as business needs require.
Ability to travel as required to customer locations.

Pay: $125,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in sunnyvale, ca

Security Account Manager

Senior Operations Manager

Hotel Front Office Manager

Security Cluster Account Manager

Recyling /Collections Operations Manager

Customer Experience Manager

Operations & Customer Experience Lead

Sales, Territory Manager - Coronary - Image Guided Therapy Devices (San Jose, Fresno, South Bay CA)

Customer Experience Manager (Enterprise Accounts) – US

Customer Service Manager

Customer Success Manager Analytics

Enterprise Accounts (Pharma) - Customer Experience Manager

Customer Experience Manager

Customer Experience and Service Ops Manager

Customer Success Manager/Implementation Consultant

Customer Success Manager, Enterprise - Moveworks

Customer Success Manager (Money)

Senior Customer Success Manager

Customer Success Manager -Massachusetts or Santa Clara (N CA)

Customer Experience Manager, RMA Service

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