Top 1895 Pool manager Jobs in Sunnyvale, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
6d
Area Manager - Fremont, CA
Right at School —Fremont, CA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Current TB test
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10d
Case Manager for Self-Determination Services
San Andreas Regional Center —San Jose, CA
- Bilingual
- Experience working with individuals with developmental disabilities
- Writing skills
- Paid holidays
- Health insurance
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Service and Parts Manager
Confidential —San Jose, CA
- $18 - $21 an hour
- Full-time
- Management
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Provisional Family Services Case Manager
San Andreas Regional Center —San Jose, CA
- $73,212 - $89,064 a year
- Bilingual
- Experience working with individuals with developmental disabilities
- Writing skills
- Paid holidays
- Health insurance
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House Manager / Personal Assistant
Excellence Services, LLC —Atherton, CA
- $150,000 - $200,000 a year
- Full-time
- Background check
- Hospitality
- Google Workspace
- Health insurance
Quick Apply
Operations Manager
SOLID SURFACE CARE, INC —Hayward, CA
- From $120,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
Quick Apply
14d
Intake and Performance Operations Manager - USDS
TikTok USDS JV —San Jose, CA
- $96,000 - $217,023 a year
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Paid parental leave
- Paid holidays
Regional Service Manager, Northwest
Lucid Motors —Newark, CA
- $148,500 - $217,800 a year
- Weekends as needed
- Sales
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
3d
General Manager/Assistant Coach, Men's Basketball
Stanford University —Stanford, CA
- Full-time
- Mid-level
- University
2d
Animal Services Manager
City of Fremont —Fremont, CA
- $124,342.35 - $167,862.16 a year
- Online Application
- 5 years
- Research
- Bachelor's degree
- Disability insurance
- Health insurance
Operations Support Manager
Sodexo —Santa Clara, CA
- $89,250 - $115,500 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
10d
Service Manager
Tesla —Sunnyvale, CA
- $108,000 - $192,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Operations & Social Media Manager
Mediastorm —Los Gatos, CA
- Mid-level
- HTML
Operations Manager
DK & Associates —Newark, CA
- $130,000 - $160,000 a year
- Full-time
- Background check
- Supervising experience
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Operations Manager
Quanta Manufacturing Nashville —Fremont, CA
- $115,000 - $165,000 a year
- Full-time
- 5 years
- ERP systems
- Bachelor's degree
Quick Apply
Manager, Operations
FM Industries —Fremont, CA
- $170,000 - $200,000 a year
- Full-time
- 7 years
- Computer literacy
- ERP systems
- Paid holidays
- Disability insurance
Channels Operations Manager
Rubrik Security Cloud —Palo Alto, CA
- $140,100 - $175,000 a year
- Office
- Analysis skills
- Presentation skills
Manager, REMS Operations
Jazz Pharmaceuticals —Palo Alto, CA
- $128,000 - $192,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Creator Operations Manager, Capcut - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Management
- Mid-level
- Recruiting
- Paid parental leave
- Paid holidays

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
6 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

pool manager jobs in sunnyvale, ca

Customer Service Assistant Manager

Area Manager - Fremont, CA

Case Manager for Self-Determination Services

Service and Parts Manager

Provisional Family Services Case Manager

House Manager / Personal Assistant

Operations Manager

Intake and Performance Operations Manager - USDS

Regional Service Manager, Northwest

General Manager/Assistant Coach, Men's Basketball

Animal Services Manager

Operations Support Manager

Service Manager

Operations & Social Media Manager

Operations Manager

Operations Manager

Manager, Operations

Channels Operations Manager

Manager, REMS Operations

Creator Operations Manager, Capcut - USDS

I want to receive the latest job alert for pool manager in sunnyvale, ca

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