ORGANIZATION
The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.
POSITION SUMMARY
Under general supervision of the Specialty Services Supervisor, operating in a multi-disciplinary team environment, the Specialty Services Medica Assistant has a primary function as an Optometry Technician providing direct and indirect support to the clinician in the delivery of patient care. The Optometry Technician prepares the exam room, chart, and patient prior to being seen by the clinician. Performs orders for diagnostic tests, accurately administers eye drops, routinely arranges outside referral appointments, and provides patient education under approved clinical protocols.
The secondary function is providing clinical support in the service of patients as a Medical Assistant for Podiatry and Chiropractic services. Individual tasks include rooming patients, taking vital signs, verifying chief concerns, obtaining medical histories, collecting specimens for lab tests, anticipating the needs of patients and other team members, documenting all patient interactions in the electronic health record (EHR), and other duties as assigned related to the comfort, care, and medical treatment of patients of the clinic.
This position is a member of the care team consisting of medical physicians, nurse practitioners, physician assistants, nurses, health coaches, and other staff that supports PCMH standards and practices. They will work primarily at the Bay Road, East Palo Alto location, and will be available to cover for vacations or sick calls at any of the other RFHN locations in Palo Alto, Mountain View, and Sunnyvale.
DUTIES AND RESPONSIBILITIES
To be performed in accordance with RFHN Policies and Procedures
Optometry Technician Duties
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Prepares the patient and assists the clinician with exams and procedures when needed.
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Performs pre-testing including but not limited to: auto-refraction, auto-keratometry, and auto-tonometry.
- Takes detailed patient histories, tests visual acuity, stereo acuity, and color vision, measures blood pressure, and performs lensometry.
- Performs frame selection, fittings, orders, adjustments, and repairs of prescription eyewear.
- Performs ocular fundus photography, visual field testing, and optical coherence tomography (OCT).
- Assists in the performance of face to face or telephone triage according to triage protocols, including documentation of work performed; consults with the supervising practitioner and informs the clinician of the advice/ instructions given or actions taken.
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Administers eye drops.
- Initiates specialty referrals including sending necessary provider documentation, imaging and test results.
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Participates in the morning huddle in order to plan care with the clinician for patients on the day’s schedule.
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Assumes responsibility for and delegates daily tasks as delineated in “Responsibility for Daily Tasks Summary”.
Medical Assistant Duties
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Prepares electronic record for documenting patient visits.
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Collects vital signs (temperature, BP, pulse, respiration rate, etc.) per protocols.
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Collects and documents chief complaint, screening questions, health histories, medications, and other appropriate information based on the patient’s presenting concerns.
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Assists providers during exams and/or medical procedures.
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Follows through on provider’s instructions; ensures that all of the patient’s needs have been met.
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Performs routine injections.
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Collects and handles laboratory specimens and performs simple lab tests according to standard procedures.
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Completes lab requisitions and vaccine logs, documents lab results, and other paperwork accurately.
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Completes in-basket tasks.
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Completes inventory for medications and medical supplies.
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Collects patient surveys.
General Specialty Services Duties
- Prepares and cleans the exam rooms, cleans instruments, and stocks rooms in between patient visits.
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Performs end of shift tasks for room closure and equipment.
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Alerts Central Supply or Team leader to needed supplies/equipment as appropriate.
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Reports any safety hazards.
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Follows up on referrals on a monthly basis, consults with referrals staff, and manages EHR database to accurately reflect referrals status of patients.
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Initiates appropriate emergency measures when patients are admitted for urgent care.
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Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time, and notifies patients regularly regarding wait times.
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Assists peers and others on the care team to ensure timely, optimum patient care.
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Follows RFHN standards for Standard Precautions when working with potentially infectious materials (blood or body fluids).
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Maintains patient call list to fill cancelled and no-show appointments.
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Schedules patients appropriately.
- Answers incoming phone calls and reviews voicemail messages for the Specialty Services Department.
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Maintains patient confidentiality at all times.
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Provides excellent customer service in a sensitive and non-judgmental manner.
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Projects a professional image at all times, including adherence to dress code and standards of communication.
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Participates in the quality improvement process as requested or assigned.
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Fosters an environment that promotes trust and cooperation among all staff.
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Maintains confidentiality of all patient and employee information according to HIPAA on a need to know basis.
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Attends all RFHN mandatory meetings and other meetings as requested.
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Promotes courteous and professional behavior in all interactions with the public and the staff.
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Other duties as assigned and requested.
QUALIFICATIONS
- RFHN will provide on-the-job training in optometric care for highly motivated candidates.
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High School diploma or GED required.
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Graduate from a Medical Assisting program required.
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Bilingual/biliterate Spanish/English highly desirable.
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Basic Life Support certification required.
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Minimun one year of back-office Medical Assistant experience in a primary care or community clinic setting, in addition to externship training, is stringly preferred.
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Personal registered automobile with current insurance and operating in good condition required.
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Experience in a community clinic strongly preferred.
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Computer literate in a Windows-based environment.
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Detail-oriented with a high degree of accuracy.
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Ability to memorize, retain, and recall pertinent skills and information.
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Ability to work independently as well as in a team.
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Ability to travel to other clinic sites when needed.
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Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.
HIGHLY DESIRABLE SKILLS
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English proficiency, including ability to read, write, understand, and spell medical terminology correctly.
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Experience in Family Medicine or Internal Medicine.
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Knowledge and experience working with electronic charting and scheduling systems.
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Knowledge of Standard Precautions.
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Knowledge of standard optometric care and procedures.
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Certified Paraoptometric Training (CPOT) certification.
The pay range for this position is $24.00 to $32.00 per hour. However, the final base pay will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.
Ravenswood Family Health Network is an equal opportunity employer.
