About Advantest
Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.
Our Purpose & Values:
Mission: Improve lives through advanced technologies and customer-focused innovation.
Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.
Core Values:
I- Innovation is our Lifeblood
N- Number One is Our Aspiration
T- Trust is our Foundation
E- Empowerment is Our Motivation
G- Global is our Reach
R- Respect is our Heart
I - Inclusion and Diversity is Our Commitment
T- Teamwork is our Approach
Y- Yes is Our Attitude
Why Join Us
At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.
We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.
Job Description
Tech Support Engineer Provides system-level technical expertise in support of one or more Advantest Semiconductor Handler and Die Level Prober Equipment platforms.
Provides second-level support to Advantest customers and customer engineers in diagnosis and resolution of handler and die level prober problems, either remotely or on-site. Provides handler and die level prober maintenance training to Advantest customers and customer engineers. Acts as a field liaison to manufacturing divisions for support issues such as design for supportability, escalation management, and training course development. Provides technical expertise and/or project management in support of account-specific initiatives
Responsibilities include:
- Delivers second-level remote handler and die level prober troubleshooting assistance to customers and Advantest field service personnel via telephone and/or web related resources.
- Ensures availability of taking escalation calls, including after-hours and weekends when required.
- Works primarily with trained Customer Technicians and Advantest Customer Engineers who have already attempted to resolve their problem using standard troubleshooting methods. Usually required to devise unique troubleshooting techniques and approaches based on in-depth system knowledge and the problem symptoms.
- Clearly and concisely documents call details in appropriate support systems such as Oracle Teleservice for future review and use in troubleshooting activities.
- Understands and utilizes remote connectivity capabilities, e.g. WebEx, whenever appropriate.
- Delivers handler and die level prober maintenance training to external customers and Advantest field service personnel.
- Acts as a Knowledge Multiplier, taking maintenance training from Divisions, improving upon it, and passing it along to field service personnel.
- Delivers standard and customized maintenance training courses to customers and field service personnel.
- Creates maintenance training course outlines and materials for delivering system maintenance training to FSE’s and Customer technicians
- Works in conjunction with Division Customer Support and Learning Products teams to design and improve upon course materials.
- Provides Escalation Management for critical or difficult system problems.
- Performs in the role of Technical Problem Manager in the Escalation Process. Functions as primary communication link between factory and field.
- In conjunction with Division Customer Support, we devise action plans to resolve system problems. These action plans often require unique approaches to help understand and characterize the problem and to ultimately resolve it.
- Provides onsite technical expertise as required to resolve system problems.
- Acts as a field liaison to the Mfg. Divisions.
- Provides feedback to divisions regarding product quality, supportability, and service documentation.
- Participates in design-for-supportability reviews for new products.
- Communicates information to the field regarding new support-related developments.
- Performs special technical or project management assignments.
- Provides initial installation and support for new products and subsystems during introduction and first shipments. Manages issues associated with new product introduction, working closely with the manufacturing division to ensure successful deployment. This work often entails working with very limited training and service documentation, in the initial phases of product introduction.
- Provides project management and expertise for special assignments, e.g. trade shows, large-scale customer projects, special technical projects, etc.
- Acts as a technical focal point for strategic Cooperative Support customers as assigned.
- Provide backup support to the local Support Delivery Team during peak workload periods.
- Provides backup support within the local geography during periods of peak workload or FSE unavailability, to meet customer commitments and to minimize FSE travel required.
Requirements:
Minimum: B.S.M.E.T. or equivalent industry experience.
5 years’ experience using/supporting Advantest Handlers or other probers.
Additional Skills Preferred (but not required):
Knowledge of and experience supporting active thermal control and thermal control unit systems preferred.
Benefits Overview
* Global Bonus Program: Performance-based bonuses paid twice yearly.
* 401(k) Plan: Pre-tax retirement savings with company match.
* Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
* Income Protection: Life, disability, and accident insurance at no cost.
* Flexible Spending Accounts: Healthcare and dependent care options.
* Employee Assistance Program: Free support for personal and work-related issues.
* Flexible Time Off: Accrual starts at hire, increases with service.
* Paid Holidays: 13 company holidays annually.
All Locations:
San Jose, California, United States
Austin, Texas, United States
Salary Range:
Bay Area Target Salary Range: $129,650 - $200,400 DOE
Pay: $129,650.00 - $200,400.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
