Top 218 Call center representative Jobs in Sunnyvale Tx

Patient Access Representative
The Center for Cancer and Blood Disorders —Dallas, TX
- Full-time
- Bilingual
- HIPAA
- Administrative experience
- Free parking
- Health insurance
Quick Apply
Customer Service Representative
UnitedHealth Group —Dallas, TX
- $16 - $29 an hour
- 8 hour shift
- Remote
- 18 years or older
- Microsoft Outlook
- Computer literacy
- On-the-job training
16h
Inbound Call Center Representative
Brandforge Tech —Dallas, TX
- $20 - $30 an hour
- Weekends as needed
- Sales
- Administrative experience
- Typing
- Paid training
- Health insurance
Quick Apply
5d
Customer Service Representative
Optum —Dallas, TX
- $16 - $29 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Pass drug screening
- On-the-job training
12h
Call Center Representative
EYECARE SERVICES PARTNERS MANAGEMENT, LLC —Dallas, TX
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Health Care Customer Service Representative
State Collection Service —Dallas, TX
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Military encouraged
- Profit sharing
- Health savings account
Quick Apply
1d
Call Center Agent
C-Payment Services —Richardson, TX
- $20 - $35 an hour
- Urgently hiring
- In person
- Computer literacy
- Computer skills
- Entry level
- Paid time off
Contact Center Representative I
City of Garland —Garland, TX
- Full-time
- High school diploma or GED
- Entry level
1d
Customer Service Associate
Itanchorline Solutions —Dallas, TX
- $23 - $28 an hour
- Full-time
- Hospitality
- Computer literacy
- Merchandising
- Paid training
- Health insurance
Quick Apply
1d
Billing Representative
Optum —Dallas, TX
- $18 - $32 an hour
- Full-time
- Remote
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Contact Center Representative
Systems Integration, Inc. —Dallas, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Remote Customer Service Representative
Kobie Marketing —Dallas, TX
- $17 - $19 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply
Call Center Member Service Representative - Hybrid
Texans Credit Union —Richardson, TX
- $19.50 - $23.00 an hour
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Licensed Medicare Agent for Call Center
MedOptions Insurance —Dallas, TX
- From $22 an hour
- Part-time
- Spanish
- English
- In-person
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Representative
Veridian Service Partners —Dallas, TX
- Year round work
- Spanish
- Google Workspace
- English
- Health insurance
- Dental insurance
Vietnamese Customer Service
A+ Insurance Designers —Dallas, TX
- $17 - $20 an hour
- Full-time
- US work authorization
- Organizational skills
- In-person
- 401(k)
- Paid time off
Quick Apply
8d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Dallas, TX
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Inside Sales Representative
GEICO —Richardson, TX
- $24.50 - $35.61 an hour
- Weekends as needed
- High school diploma or GED
- Associate's degree
- Communication skills
11d
French Bilingual Customer Service Representative
TEKsystems —Dallas, TX
- $15 - $17 an hour
- Temporary
- Remote
- English
- High school diploma or GED
- Fair chance
- Commuter assistance
- Health savings account
Quick Apply
5d
Service Support Associate
A-1 Locksmith —Carrollton, TX
- $17 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply

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Patient Access Representative

The Center for Cancer and Blood Disorders -
Dallas, TX

Quick Apply

Job Details

Full-time

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Administrative experience
High school diploma or GED
Medical administrative support
Medical records

Full Job Description

We want you to join our team! The Center for Cancer and Blood Disorders has more than 60 cancer specialists and 400 healthcare professionals representing many different areas of medical and administrative services across 22 locations throughout North Texas. Candidate will be based in Dallas, but must be willing to travel to Plano and McKinney locations to provide coverage if needed.

JOB DESCRIPTION:

Under the general direction of the Patient Access Manager, the Patient Access Representative is responsible for performing a variety of administrative duties for the providers and staff of “The Center”. This may include, but not limited to, technical support for on-line assistance, answering general questions about services “The Center” provides, forwarding messages to triage, routing calls to physician offices for scheduling assistance and escalating complaints to the appropriate supervisor for assistance. Responds positively to change and demonstrates the ability to be flexible in the work environment, including changes in job functions, patient volumes, and working hours. Takes on the initiative to learn new skills and is willing to participate and share expertise. Performs daily activities of assigned patient access areas, call center operations, front-desk check-in and co-pay collection activities.

● Performs all required patient check-in duties; verifying demographic and financial information while maintaining HIPAA at all times

● Collects co-pays and deductibles as required and provides support services to patients and medical staff upon request

● Responds to and resolves routine inquiries, complaints and concerns through inbound phone calls and or other electronic requests.

● Ensures a positive and exemplary experience with all customers of “The Center” by focusing on customer satisfaction and resolution.

● Provide accurate, valid and complete information to customers of “The Center” by using the right methodologies and tools provided

● Ability to identify emergency situations and remaining calm; providing a professional demeanor at all times

● Quickly escalate priority issues to the appropriate clinical personnel or Patient Access Manager, providing pertinent information based on facts and not emotions.

● Ability to document all customer phone interactions accurately to ensure optimal services and outcomes.

● Requests patient medical records upon request; obtaining the proper authorizations

● Maintains files, generates daily payment reports and verifies cash drawer against report.

● Answers incoming patient phone calls, takes messages, and directs escalated calls to the Patient Access Manager

● Other duties as assigned

● Demonstrates an in-depth understanding of standard workflows related to the front desk check-in process and phone operations systems

Customer Service:

· Ensure a high level of customer service in interactions with patients and their families, physicians, staff and vendors by phone and in person

● Demonstrates a genuine interest in helping our patients, providers, and other employees by using excellent communication (verbal/non-verbal) skills, being polite, friendly, patient, and calm under extreme pressure.

● Maintain composure when dealing with emergency situations and responding professionally.

● Effectively communicates with clinical areas and other departments to resolve issues that impact patient care and immediately escalating issues that cannot be resolved to the Patient Access Supervisor and/or Patient Access Manager.

● Acts as a team player.

Quality Assurance

● Maintains a high level of productivity and accuracy for work performed based on departmental standards. Maintains a thorough knowledge of policies, procedures, and standard work ethic within the department to successfully perform duties on a day-to-day basis.

Education, experience and skills required for consideration:

● High School Diploma or equivalent

● At least 1 year front office experience in a clinic or hospital setting preferred

● Medical terminology and electronic medical record experience is preferred.

● Ability to demonstrate competencies such as communication, customer service, initiative, professionalism, stewardship, and teamwork required.

● Previous experience in a fast-paced call center preferred

● Responds positively and remains flexible to a changing work environment

● Adjusts well to changes in job functions, patient volumes, and work hours based on clinic needs

● Maintains commitment to our extraordinary patient care standards and guidelines

● Bilingual preferred

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in sunnyvale tx

Patient Access Representative

Customer Service Representative

Inbound Call Center Representative

Customer Service Representative

Call Center Representative

Health Care Customer Service Representative

Call Center Agent

Contact Center Representative I

Customer Service Associate

Billing Representative

Contact Center Representative

Remote Customer Service Representative

Call Center Member Service Representative - Hybrid

Licensed Medicare Agent for Call Center

Inside Sales Representative

Vietnamese Customer Service

Licensed Insurance Sales Representative (Remote / Home-Based)

Inside Sales Representative

French Bilingual Customer Service Representative

Service Support Associate

I want to receive the latest job alert for call center representative in sunnyvale tx

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