Top 6024 Manager, internal audit Jobs in Sunrise, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Plumbing Project Manager
Right Way Plumbing Co. —Broward County, FL
- $90,000 - $115,000 a year
- Full-time
- Management
- OSHA
- 5 years
- Health insurance
- Dental insurance
Quick Apply
General Contractor - Project Manager
Skyscraper Construction —Fort Lauderdale, FL
- $90,000 - $106,741 a year
- Full-time
- Construction site
- Bachelor's degree
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Managed Lanes and Ramp Signals Program Manager
Metric Engineering —Fort Lauderdale, FL
- $75,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- Health savings account
- Health insurance
Parts AP Administrator
Confidential —Fort Lauderdale, FL
- $19 - $20 an hour
- Full-time
- Microsoft Excel
- Dealership
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
10d
Operations Manager/Midstream Aviation Fuel
JET Infrastructure Holding IA LLC —Fort Lauderdale, FL
- $120,000 - $150,000 a year
- Full-time
- Background check
- 5 years
- Databases
- Health insurance
- Dental insurance
Quick Apply
Medzdirect Pharmacy – Compounding Pharmacy Ops Manager (non-pharmacist)
Compass Health Systems —Miami, FL
- $35 - $40 an hour
- Full-time
- Customer service
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Nurse Manager (Trauma ICU)
Delray Medical Center —Delray Beach, FL
- Full-time
- Nursing
- RN License
- Customer service
- Health insurance
- 401(k)
Quick Apply
Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req
Larry's Limo —Fort Lauderdale, FL
- Full-time
- ASE Certification
- Mechanic experience
- Mid-level
Quick Apply
Clinical Manager - Labor & Delivery - FT - Nights - MRH
Memorial Healthcare System —Hollywood, FL
- Full-time
- Acute care
- Nursing
- Patient monitoring
Licensed Practical Nurse (LPN) Care Manager - Medicare Population Health
Asaar Medical —Boca Raton, FL
- $50,000 - $80,000 a year
- Full-time
- Microsoft Word
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Clinical Manager - ER - FT - Nights - MHM
Memorial Healthcare System —Miramar, FL
- Full-time
- Acute care
- Nursing
- Patient monitoring
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Case Manager (LPN - Bilingual Spanish)
Sky Nurses —Boca Raton, FL
- $25 - $35 an hour
- Weekends as needed
- Spanish
- Nursing
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Histology Manager
Medipath, LLC —Miramar, FL
- From $120,000 a year
- Full-time
- Spanish
- Word processing
- English
- Health savings account
- Relocation assistance
Quick Apply
Dental Office Manager
Ideal Smiles Dental Care —Plantation, FL
- $32 - $34 an hour
- Full-time
- Dental office
- Mid-level
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Home Automation/ AV Technician- Lead Installer
Simpli-Fi AV —Boca Raton, FL
- From $65,000 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Irrigation Manager
Confidential —Boynton Beach, FL
- $75,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health savings account
- Health insurance
Quick Apply
6d
Amazon Account Manager
Confidential —Miami, FL
- $75,000 - $105,000 a year
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Commercial Construction
Persons Services Corp. —Boca Raton, FL
- Construction site
- 5 years
- Bachelor's degree
- Opportunities for advancement
Quick Apply

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manager, internal audit jobs near sunrise, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

manager, internal audit jobs in sunrise, fl

Remote Contact Center Supervisor

Plumbing Project Manager

General Contractor - Project Manager

Managed Lanes and Ramp Signals Program Manager

Parts AP Administrator

Operations Manager/Midstream Aviation Fuel

Medzdirect Pharmacy – Compounding Pharmacy Ops Manager (non-pharmacist)

Nurse Manager (Trauma ICU)

Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req

Clinical Manager - Labor & Delivery - FT - Nights - MRH

Licensed Practical Nurse (LPN) Care Manager - Medicare Population Health

Clinical Manager - ER - FT - Nights - MHM

Targeted Case Manager Administrative Supervisor Department

Case Manager (LPN - Bilingual Spanish)

Histology Manager

Dental Office Manager

Home Automation/ AV Technician- Lead Installer

Irrigation Manager

Amazon Account Manager

Project Manager - Commercial Construction

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