Top 1746 Reimbursement manager Jobs in Sunrise, Fl

Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
12d
Community Manager
MAXX Properties —Plantation, FL
- $90,000 a year
- Full-time
- Mid-level
- Apartments
- Contracts
- Tuition reimbursement
- Paid time off
Quick Apply
Procurement Manager I
Chewy —Plantation, FL
- $72,500 - $109,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
Program Manager, Customer Experience (WOW Programs)
Chewy —Plantation, FL
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
11d
HR/ Office Manager
L7 Solutions —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- Administrative experience
- Mileage reimbursement
- Dental insurance
Quick Apply
Senior Sourcing Manager
Chewy —Plantation, FL
- $118,500 - $189,500 a year
- Full-time
- Business development
- Analysis skills
- Travel
- Paid holidays
- Health insurance
Collections & Cash Application Manager
DHL eCommerce —Weston, FL
- Office
- Finance
- Supervising experience
- Paid parental leave
- Health savings account
Manager Purchasing & Services
DHL eCommerce —Weston, FL
- Microsoft Excel
- 5 years
- Mid-level
- Paid parental leave
- Health savings account
BCBA
Leading Pathways ABA Therapy —Coral Springs, FL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- Management
- Continuing education credits
- Mileage reimbursement
Quick Apply
Senior Vice President - Operations
Confidential —Broward County, FL
- From $180,000 a year
- Full-time
- Background check
- Master's degree
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Category Manager (E-COMMERCE)
SW CORP —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Hybrid work
- Bilingual
- Inventory management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Construction Estimator/Project Manager
Advanced Interiors —Fort Lauderdale, FL
- $65,000 - $85,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Tuition reimbursement
- Paid time off
Quick Apply
Industrial Automation Sales Manager
REXEL —Fort Lauderdale, FL
- Full-time
- 5 years
- Office
- High school diploma or GED
- Commuter assistance
- Health savings account
Quick Apply
2d
BIM/VDC Detailer - HVAC Pipe
B & I Contractors, Inc —Tamarac, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Schematics
- Health insurance
- 401(k) matching
Quick Apply
3d
Commercial Construction Manager
Advanced Commercial Interiors, Inc. —Fort Lauderdale, FL
- $55,000 - $80,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
- Paid training
- Tuition reimbursement
Quick Apply
Call Center: Telecare Registered Nurse (RN)
VITAS Healthcare —Miramar, FL
- $33 - $39 an hour
- Weekends as needed
- Nursing
- Anatomy knowledge
- RN License
- Disability insurance
- Health insurance
Quick Apply
Call Center: Telecare Registered Nurse (RN) -OVERNIGHT
VITAS Healthcare —Miramar, FL
- $33 - $39 an hour
- Weekends as needed
- Nursing
- Anatomy knowledge
- RN License
- Disability insurance
- Health insurance
Quick Apply
Manager, Accounting
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Background check
- 7 years
- Research
- Health insurance
- 401(k)
Quick Apply
Engineering Manager - Transmission & Distribution (Power/Utilities) - Florida Based - Tallahassee, Orlando or Tampa
Ampirical —Weston, FL
- 5 years
- Bachelor's degree
- Travel
- Profit sharing
- Wellness program
Quick Apply
Sr Truck Body Shop Mechanic
Cox Fleet —Medley, FL
- Call employer
- Background check
- DOT physical examination
- Residential
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for reimbursement manager in sunrise, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reimbursement manager jobs near sunrise, fl

Procurement Manager jobs in Plantation, FL

Construction Project Manager jobs in Fort Lauderdale, FL

Accounting Manager jobs in Davie, FL

Human Resources Manager jobs in Fort Lauderdale, FL

Community Manager jobs in Plantation, FL

Program Manager jobs in Plantation, FL

Commercial Manager jobs in Fort Lauderdale, FL

E-commerce Marketing Manager jobs in Miami, FL

Procurement Manager jobs in Long Island, NY

Training Manager jobs in New York, NY

Procurement jobs in New York, NY

Procurement Manager jobs in Sarasota, FL

Procurement Manager jobs in Greensboro, NC

Procurement Manager jobs in Farmington, NM

Remote Procurement jobs in Virginia

Dietary Manager jobs in Sacramento, CA

Construction No Experience jobs in Tulsa, OK

Construction Project Manager jobs in Kansas City, MO

Construction Project Manager jobs in Dallas, TX

Production Manager jobs in Atlanta, GA

Customer Care Agent - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Health insurance
Tuition reimbursement

Qualifications

Phone communication

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call). Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

What We Offer:

Paid Weekly
Competitive Health Plans
Training and Development
Tuition Reimbursement
Team Member Discounts
Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check
Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Quick Apply

Refine Your Search

reimbursement manager jobs in sunrise, fl

I want to receive the latest job alert for reimbursement manager in sunrise, fl

Related Searches

Explore jobs in more locations

What We Offer:

Paid Weekly

Competitive Health Plans

Training and Development

Tuition Reimbursement

Team Member Discounts

Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.

Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.

Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment

Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return

Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest

Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management

Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.

Creating and maintaining group master accounts

Inputting group rooming lists as needed

Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts

Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing

Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met

Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members

Escalating difficult and complex situations as they arise

Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated

Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings

Works diligently to support the “Five Fs” culture and team philosophy throughout the property.

Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center

Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette

Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.

Knowledge of Social Media and the role they play.

Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus

Strong verbal communication and interpersonal skills

Experience handling guest calls in a sales-oriented inbound environment

Experience handling reservations in the casino / hospitality industry is considered a plus

Ability to work independently and under direct supervision, while maintaining a high level of productivity

Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.

Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite

Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check

Drug Screen