Customer Success Manager - Cisco
SHI International Corporation —Austin, TX
- $100,000 - $200,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Director, Customer Success Desk
Imprivata —Austin, TX
- $230,000 - $259,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Customer Success Manager
Nortek Air Solutions, LLC —Austin, TX
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Client Success Manager I
Luxury Presence —Austin, TX
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Manager of Client Success
Fooda —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Office
- Travel
- US work authorization
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
Vironix AI —Austin, TX
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Continuous improvement
Quick Apply
Enterprise Customer Success Manager
Synthesia —Austin, TX
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Commercial
- Paid parental leave
- Paid holidays
Customer Success Manager I
Imprivata —Austin, TX
- $63,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Project management
Manager, Customer Success Management NAM West
Forcepoint LLC —Austin, TX
- $130,000 - $150,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Paid time off
Quick Apply
Client Success Manager
Green Irony —Austin, TX
- $95,000 - $115,000 a year
- Remote
- Sales
- Bachelor of Science
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager
DomainTools —Austin, TX
- $150,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Success Manager
Commerce —Austin, TX
- $71,645 - $121,164 a year
- Full-time
- Hybrid work
- 3 years
- Organizational skills
- Senior level
6d
Customer Success Manager - Remote
Emerson —Austin, TX
- $135,000 - $153,000 a year
- Full-time
- Engineering
- Mid-level
- Travel
- Paid parental leave
- Health insurance
Customer Success Manager
BigCommerce —Austin, TX
- $71,645 - $121,164 a year
- Full-time
- Hybrid work
- 3 years
- Organizational skills
- Senior level
6d
Customer Success Enablement Manager
DISCO —Austin, TX
- $100,000 - $125,000 a year
- 8 years
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager
Reltio —Austin, TX
- $121,000 - $240,000 a year
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Customer Success Manager | US (d/f/m)
Luminovo —Austin, TX
- $83,300 - $170,300 a year
- Full-time
- Hybrid work
- Mid-level
- Contracts
- Negotiation
Customer Success Manager - SchoolCare
Findhelp —Austin, TX
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid training
- Paid parental leave
Quick Apply
Customer Success Manager – AI Platform
Lumenci —Austin, TX
- $80,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Success
NinjaOne —Austin, TX
- Full-time
- Hybrid work
- Salesforce
- Office
- Analysis skills
- Health insurance
- Dental insurance

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Customer Success Manager - Cisco

SHI International Corporation -
Austin, TX

Apply Now

Job Details

Full-time
$100,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Sales contract management
Software sales
Microsoft Outlook
Spreadsheets
Inventory management software
Sales quoting
Data-driven problem-solving
Order tracking
Microsoft Dynamics
Technology sales

Full Job Description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Role Description

Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Behaviors and Competencies

Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Impact and Influence: Can persuade others to consider different perspectives.
Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.
Results Orientation: Can set personal goals and work towards them, achieving results consistently.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate
In-depth understanding of Cisco's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of Cisco technologies - Intermediate
Ability to articulate Cisco Smartnet renewal program - Intermediate

Other Requirements

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a technical, business, or sales role
1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives
Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal
Ability to travel to SHI, Partner, and Customer Events

The estimated annual pay range for this position is $100,000 - $200,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Apply Now

Refine Your Search

client success manager jobs in sunset valley, tx

Customer Success Manager - Cisco

Director, Customer Success Desk

Customer Success Manager

Client Success Manager I

Manager of Client Success

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager I

Manager, Customer Success Management NAM West

Client Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - Remote

Customer Success Manager

Customer Success Enablement Manager

Customer Success Manager

Customer Success Manager | US (d/f/m)

Customer Success Manager - SchoolCare

Customer Success Manager – AI Platform

Manager, Customer Success

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