Top 8 Help desk support Jobs in Superior, Wi

Help Desk Analyst IV
AMSOIL —Superior, WI
- $75,000 - $88,900 a year
- Full-time
- Office
- 8 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Client Tech Specialist 1
Cirrus Aircraft —Duluth, MN
- $25.38 - $40.72 an hour
- Full-time
- Mid-level
- Programmable logic controllers
- Training & development
- Wellness program
- Paid jury duty
IT Specialist
Kivi Bros. Trucking, Inc. —Duluth, MN
- From $50,000 a year
- Full-time
- Mid-level
- Windows
- Organizational skills
- Health savings account
- Health insurance
Quick Apply

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Help Desk Analyst IV
AMSOIL —Superior, WI
Monitor, assign, document, and prioritize incoming help desk requests. Associates Degree in related field. Provides guidance to other and/or leads small project…
$75,000 - $88,900 a year
IT Specialist
Kivi Bros. Trucking, Inc. —Duluth, MN
You'll troubleshoot hardware and software issues, deploy equipment, support Microsoft 365 and Azure environments, and help ensure our employees have the…
From $50,000 a year
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Help Desk Analyst IV

AMSOIL -
Superior, WI

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Job Details

Full-time
$75,000 - $88,900 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

Non-technical user support
Computer operation
Project development phase management
Computer hardware
Mentoring
Managing projects
Desktop administration
Active Directory management

Full Job Description

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the established service level objectives. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. This position reports on-site at the AMSOIL Center located in Superior, Wisconsin.

Core Responsibilities:

Monitor, assign, document, and prioritize incoming help desk requests
Evaluates alternatives to recommend solutions involving highly complex issues or problems.
Makes decisions beyond prescribed guidelines that consider business impact.
Demonstrates intimate and specialized expertise within the function or business.
Participates in the development of standards and strategies.
Develops and manages project plans.
Develops and implements procedures in response to changes in objectives or policies.
Recommends new policies.
Manages process to achieve plan.
Provides guidance to other and/or leads small project teams.
Research, and resolve assigned requests by directly assisting end users, and by utilizing resources such as the Solutions Database, vendor support pages, and other internet resources
Configure and deploy desktop, notebook, tablet, and printers to new or existing users
Facilitate system reconnections and deploy software peripherals as requested
Ensure customer requests are properly documented and AMSOIL assets are properly maintained in call management system (Manager Engine)
Maintain inventory of spare IT equipment and other spare parts and peripherals including replenishment of spares and IT shipping/receiving

Position Requirements:

Associates Degree in related field
8 or more years of related experience.
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Knowledge of basic computer hardware and software systems
Knowledge of desktop and server operations systems
Experience with Active Directory
Ability to effectively communicate ideas in both technical and user-friendly language
Strong project management skills, leadership, and mentoring capabilities are demonstrated at this level.
Strong customer service orientation
Able to lift 50 lbs.

Preferred Requirements:

Experience with Zoho products such as Manage Engine, Desktop Central, and AD360
Experience with Microsoft Office 365

Other Details:

Salary
$75,000 - $88,900
Actual compensation based on experience and skills
Schedule
Monday – Friday
8:00am- 5:00pm
This is on onsite position

Benefits:

Paid time off and paid holidays each year
Employee bonus program
401(k) with company match
Paid life, short-term disability, and long-term disability insurance
Competitive health benefits
Health savings account (HSA) and flexible spending account (FSA) options
Affordable group dental, vision, critical illness, and accident insurance
Employee discount on product
Corporate gym membership

If you have any questions or need assistance with the application process, please email: [email protected]

Equal Opportunity Employer/Veterans/Disabled
AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.

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Help Desk Analyst IV

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