Top 27 Guest service agent Jobs in Surfside Beach, Sc

Guest Services Support Coordinator
GARDEN CITY REALTY INC - NEW CORPORATION —Murrells Inlet, SC
- $20 - $24 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Organizational skills
Quick Apply
Guest Services Clerks and Reservations Agents 2nd Shift
Beach Holidays, LLC —Myrtle Beach, SC
- $17.50 - $18.00 an hour
- Full-time
- Entry level
- Resort
- Health insurance
- 401(k)
Quick Apply
Front Desk Agent
Sheraton Broadway Resort —Myrtle Beach, SC
- $17.25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
16h
In House Guest Service Rep
Westgate Resorts —Myrtle Beach, SC
- $15,600 a day
- Full-time
- Customer service
- English
- Driver's License
- Paid holidays
- Health insurance
Hotel Front Desk Agent
Crestview Management, LLC —Myrtle Beach, SC
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Call Center Reservations Agent
Sea Mist Oceanfront Resort —Myrtle Beach, SC
- Writing skills
- English
- High school diploma or GED
Quick Apply
Guest Service Agent
Caribbean Resort & Villas —Myrtle Beach, SC
- $15 an hour
- Part-time
- Entry level
- Resort
- Paid jury duty
- Health insurance
Guest Service Agent (voco The Shelby)
Brittain Resorts & Hotels —Myrtle Beach, SC
- $15 - $16 an hour
- Weekends as needed
- Entry level
- Resort
- Paid jury duty
- Health insurance
Front Desk Agent
Sea Mist Oceanfront Resort —Myrtle Beach, SC
- $14 - $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Team management
- Dental insurance
- Vision insurance
Quick Apply
Guest Services Supervisor (voco The Shelby)
Brittain Resorts & Hotels —Myrtle Beach, SC
- $17.50 - $20.00 an hour
- Weekends as needed
- Word processing
- Mid-level
- Team management
- Paid jury duty
- Health insurance
Guest Services Supervisor
Ocean Reef Resort —Myrtle Beach, SC
- $18 - $20 an hour
- Weekends as needed
- Word processing
- Mid-level
- Reliable transportation
- Paid jury duty
- Health insurance
Guest Services Agent - Grande Shores Resort
AVISTA RENTALS LLC —Myrtle Beach, SC
- $15 - $17 an hour
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Disability insurance
- Dental insurance
Quick Apply
Front Desk Agent
The George —Georgetown, SC
- $16 - $17 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick Apply
22h
Reservations Agent
Sun Outdoors Carolina Pines —Conway, SC
- $14 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid holidays
- 401(k) matching
Quick Apply
6d
Guest Service Agent
The Breakers Resort —Myrtle Beach, SC
- $15 an hour
- Weekends as needed
- Entry level
- Resort
- Paid jury duty
- Health insurance
Front Office Agent
Sun Outdoors Carolina Pines —Conway, SC
- $14 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Agent
Marriott RI —Myrtle Beach, SC
- $15 - $16 an hour
- Temporary
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
MarriottRI —Myrtle Beach, SC
- $16 an hour
- Temporary
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Dental insurance
Quick Apply
Guest Services Agent - Prince Resort
SHROFF INVESTMENTS, INC —North Myrtle Beach, SC
- $14 an hour
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply
AM & PM Guest Service Agent - Avista Resort
AVISTA RENTALS LLC —North Myrtle Beach, SC
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Disability insurance
- Health insurance
Quick Apply

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Guest Services Support Coordinator

GARDEN CITY REALTY INC - NEW CORPORATION
Murrells Inlet, SC

Quick Apply

Job Details

$20 - $24 an hour

Qualifications

Customer communication

Full Job Description

Garden City Realty, Inc.
Job Description

Position Guest Services Support Coordinator
Department Guest Services
Reports To Director of Client Services

Mission & Core Values:

OUR MISSION

To provide hospitality and service that makes the Grand Strand home

CORE VALUES

We will make bold moves.

We will have a bias to action.

We will pursue excellence in the ordinary.

We will develop an ownership mentality.
We will focus first on what matters most.

Objective:
The Guest Services Administrator will play a vital role in reviewing and verifying existing reservations to ensure accuracy. Additionally, this individual would support the department manager in running standardized reports and sending email correspondence via our reservation software. This position is essential for maintaining high standards of guest satisfaction and operational efficiency throughout the day. By proactively managing bookings and addressing any discrepancies, the GS Admin will contribute to a seamless check-in and check-out process for all guests.

Responsibilities & Duties:

Please note this is not a comprehensive list of all responsibilities and functions - but is intended to give specific examples of the scope of work. Work assignments may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reservation Management:
- Assist with booking inquiries, confirm reservations, process payments, and manage cancellations or modifications.
- Maintain accurate records of guest reservations and ensure all booking details are accurate and updated in the property management system.
- Review and approve monthly booking requests.
- Monitor 24 hour holds.
Check-in/Check-out Coordination:
- Facilitate seamless check-in and check-out processes.
- Provide guests all necessary instructions for property access, key collection, department procedures, and house rules.
Customer Service:
- Serve as a secondary point of contact for guests throughout their stay.
- Address concerns, complaints, or requests promptly and professionally.
- Ensure each guest has a positive and memorable experience.
Administrative Support:
- Organize and maintain property files, contract, guest records, and correspondence.
- Verify guest records are accurate, up-to-date, and stored securely.
- Process payments timely and accurately.
- Sort, organize and distribute mail.
- Monitor and distribute email to appropriate team members.
- Assist with other administrative tasks as needed.
Reporting and Data Entry:
- Compile and input booking data, guest feedback, and other key metrics that are pertinent to the department.
- Assist with maintaining Guest Satisfaction Reports, Occupancy Data Reports, Revenue Tracking Reports, and other departmental reports to provide timely information to the team and management.
Complete detailed departmental training program prior to assuming the responsibilities of the position.

Qualifications & Competencies:

Attitude & Initiative… It is essential to present a friendly, helpful and ‘can-do’ attitude to everyone: teammates, owners, guests, visitors, vendors, real estate agents, etc. The ideal candidate shows initiative and acumen to make decisions and creativity to provide solutions.
Excellent Communication & Diplomatic Skills… The ability to communicate concisely, effectively and professionally. When addressing guest issues, successfully balance our two clients: protect the interest of our homeowners while addressing the concerns of our

guest; building a lasting relationship and loyalty to Garden City Realty.

Analytical Expertise… Has a great organization skills, ability to multitask and prioritize a fast-paced environment, possess an attention to detail to efficiently support the team, quickly recognize inconsistencies and provide solutions.
Software/Computer Knowledge… Proficient in the use of Escapia reservation software for daily, weekly and monthly reservations, property information, correspondence, service orders, reports, etc. Experience comparable to Excel spreadsheets/Google Sheets, Word/Google Docs, Outlook/email, and various supporting software/POS operating systems as well as ability to confidently navigate our website.
Departmental Knowledge… An overall knowledge of the vital functions performed by the Guest Services and supporting departments (Owner Services, Maintenance, Housekeeping, Marketing and Accounting) is desired.
Flexibility…. Ability to work flexible hours, including weekends and holidays, and Saturdays in season (May through September).

Education & Experience:
B.A. in a related field and/or two+ years of related experience and/or training, or equivalent combination of education and experience in a similar customer service/vacation rentals atmosphere.

Quick Apply

Refine Your Search

guest service agent jobs in surfside beach, sc

Guest Services Support Coordinator

Guest Services Clerks and Reservations Agents 2nd Shift

Front Desk Agent

In House Guest Service Rep

Hotel Front Desk Agent

Call Center Reservations Agent

Guest Service Agent

Guest Service Agent (voco The Shelby)

Front Desk Agent

Guest Services Supervisor (voco The Shelby)

Guest Services Supervisor

Guest Services Agent - Grande Shores Resort

Front Desk Agent

Reservations Agent

Guest Service Agent

Front Office Agent

Front Desk Agent

Front Desk Agent

Guest Services Agent - Prince Resort

AM & PM Guest Service Agent - Avista Resort

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