Top 323 Center manager Jobs in Suwanee, Ga

Center of Excellence, Contact Center Manager, Shared Services
CRH Americas Materials Inc —Alpharetta, GA
- Hybrid work
- 5 years
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Call Center Operations Manager
Chen Plumbing —Norcross, GA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Recruiting
- In-person
- Paid holidays
- Health insurance
Quick Apply
Residential Manager
Hi Hope Service Center, Inc. —Lawrenceville, GA
- Microsoft Excel
- Current TB test
- Pass drug screening
Quick Apply
3d
Contact Call Center Manager
Positive Impact Health Centers INC —Chamblee, GA
- Full-time
- CPR Certification
- Nursing
- 5 years
- Free parking
- Profit sharing
Assistant Center Manager - Duluth
The UPS Store —Duluth, GA
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
Communications Manager
QTS Data Centers —Duluth, GA
- Email
- Marketing
- 5 years
- Analysis skills
Center Manager - Suwanee, GA
The UPS Store —Suwanee, GA
- Full-time
- Computer literacy
- Mid-level
- Business development
- Health insurance
Quick Apply
CDL A Flatbed Driver (Local) -$3000 Sign-On
Kloeckner Metals —Alpharetta, GA
- $60,000 - $64,000 a year
- Full-time
- Clean driving record
- Local
- Pass drug screening
- Health savings account
- Disability insurance
Quick Apply
10d
Data Center Automation Control Systems Expert (BMS/EPMS)
EZSVS USA Inc. —Atlanta, GA
- From $60,000 a year
- Full-time
- Computer Science
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative
SCP Distributors LLC —Doraville, GA
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
Quick Apply
RN Director of Operations Home Health $20k Sign on Bonus
Amedisys —Tucker, GA
- $105,000 - $120,000 a year
- Full-time
- RN License
- Home Health
- Business Administration
- Mileage reimbursement
- Paid parental leave
14d
RN-Endo Nurse
United Digestive —Lawrenceville, GA
- Full-time
- Nursing
- RN License
- BLS Certification
Quick Apply
Assistant Center Manager - Suwanee, GA
The UPS Store —Suwanee, GA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Assistant Center Manager - Duluth Hwy
The UPS Store —Lawrenceville, GA
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
Quick Apply
Center Manager - Duluth, GA
The UPS Store —Duluth, GA
- Full-time
- Computer literacy
- Mid-level
- Business development
- Health insurance
Quick Apply
Center Manager - Lawrenceville, GA
The UPS Store —Lawrenceville, GA
- Full-time
- Computer literacy
- Mid-level
- Business development
- Health insurance
Quick Apply
District Manager
The Salty Donut —Atlanta, GA
- $13,000 - $140,000 a year
- Full-time
- ServSafe
- Mid-level
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Service Coordinator
Daikin Applied —Marietta, GA
- $23.65 - $37.69 an hour
- Full-time
- OSHA
- Mid-level
- Office
- Paid holidays
- Health insurance
Center Manager - Hwy 120, Lawrenceville, GA
The UPS Store —Lawrenceville, GA
- Full-time
- Computer literacy
- Mid-level
- Business development
- Health insurance
Quick Apply
Center Support Coordinator (Early Childhood Ed Program)
Easterseals North Georgia —Norcross, GA
- Full-time
- Bilingual
- Classroom
- CPR Certification

I want to receive the latest job alert for center manager in suwanee, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

center manager jobs near suwanee, ga

Service Coordinator jobs in Marietta, GA

Call Center Manager jobs in Alpharetta, GA

District Manager jobs in Atlanta, GA

Data Center Technician jobs in Atlanta, GA

Registered Nurse jobs in Lawrenceville, GA

Registered Nurse Home Health jobs in Tucker, GA

Truck Driver jobs in Alpharetta, GA

Hr Coordinator jobs in Orange County, CA

Service Coordinator jobs in Georgia

Service Coordinator jobs in San Jose, CA

Service Coordinator jobs in Fremont, CA

Food Service For Teens jobs in Oakland, CA

Remote Patient Care Coordinator Jobs jobs in Phoenix, AZ

Safety Coordinator jobs in Columbia, SC

Service Coordinator jobs in Newburgh, NY

Call Center Manager jobs in Woodbridge, CT

Call Center Manager jobs in Manassas, VA

Call Center Manager jobs in Anaheim, CA

Social Work Case Manager jobs in Michigan

Call Center Manager jobs in York, PA

Center of Excellence, Contact Center Manager, Shared Services

CRH Americas Materials Inc -
Alpharetta, GA

Quick Apply

Job Details

12 days ago

Benefits

Health insurance
Dental insurance

Qualifications

Stakeholder engagement
Managerial strategic planning
Finance
Managing teams in a customer support role
Team leadership
Word processing
Operations transformation
English
Managing clients in a customer support role
Team development
Key Performance Indicators
Customer support ticket management
Leading team collaboration initiatives
Operational excellence initiatives
Productivity software
Process improvement planning
POS systems
Implementing IT solutions
Call center management
Ticketing system technical support
Analytics
Stakeholder management

Full Job Description

Job ID: 527584

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary

We are seeking an experienced and dynamic AMAT SSC Contact Center Manager to lead and inspire our Center of Excellence team in the Shared Services center. The Contact Center Manager will be a key player within the large integration project of North American regions into the Shared Services as well as the implementation of an efficient communication and service delivery platform. This role involves managing issue resolution, business support, and administrative activities while driving process improvement and operational efficiency. The ideal candidate will have a strong background in service delivery within a shared services center, excellent leadership skills, and a commitment to delivering outstanding customer service.

Location

Hybrid 3 days in office. 100% in office during transition.

What Shared Service Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
R2R (Record-to-Report): Enables robust financial reporting and accounting.
P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
Center of Excellence: Drives innovation and continuous improvement.
Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

Champion the finance centralization and standardization project towards process improvement and high performing service delivery.
Lead and develop a high-performing Contact Center team focused on service excellence, problem resolution, and business partnership
Monitor and continuously improve key performance indicators (KPIs) and service level agreements (SLAs).
Promote automation and process improvements to enhance efficiency and reduce costs.
Support the implementation and optimization of case management and ticketing systems to support efficient service delivery and issue resolution.
Oversee compliance with policies, procedures, and internal controls.
Respond to escalated inquiries and effectively manage sensitive and escalated issues.
Develop the Contact Center team, fostering a culture of recognition and collaboration.
Partner with business leaders and stakeholders to align services with organizational goals.
Stay current on emerging contact center technologies, service delivery models, and industry best practices to drive innovation and continuous improvement.
Influence and negotiate with a wide range of audiences, internally and externally. Foster a culture of collaboration and innovation.

Qualifications

Minimum of 5 years of experience in managing a Contact Center within a Finance and Accounting Shared Services Center.
Minimum 5 years of experience working with automated help desk solution (ticketing system)
Excellent verbal and written communication skills and ability to properly seek and handle customers’ feedback.
Experience leading service delivery, customer support, or contact center operations within a Shared Services environment.
Experience implementing and optimizing ticketing, workflow, or case management platforms.
Demonstrated success leading organizational change, process transformation, or Shared Services migrations.
Strong analytical skills with experience leveraging KPIs, SLAs, and operational metrics to drive performance improvements.
Experience managing and developing teams in a fast-paced, customer-focused environment.
Strategic mindset with the ability to manage competing priorities.

Knowledge/Skill Requirements

Excellent problem-solving skills and decision-making abilities.
Understanding of business processes in heavy building material and construction organizations preferred.
Strong stakeholder engagement and communication skills.
Excellent written and verbal communication skills (English).
Familiarity with point of sales systems (POS).
Ability to lead by example in work ethic and professional attitude.
Ability to navigate competing priorities and maintain a collaborative culture.
Strong computer skills.
Familiarity with invoices, sales orders, credit memos, and bank deposits.
Proven skills in process improvement and technology-enabled efficiencies.
Ability to prioritize and provide clarity.

Physical Requirements

Ability to communicate by telephone and in person.
Ability to use a computer for word processing, email, and document preparation.
May require extended periods of sitting.

Work Environment

Hybrid role.
Up to 5% travel may be required.
Normal office working conditions with a quiet noise level.

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Quick Apply

Refine Your Search

center manager jobs in suwanee, ga

Center of Excellence, Contact Center Manager, Shared Services

Call Center Operations Manager

Residential Manager

Contact Call Center Manager

Assistant Center Manager - Duluth

Communications Manager

Center Manager - Suwanee, GA

CDL A Flatbed Driver (Local) -$3000 Sign-On

Data Center Automation Control Systems Expert (BMS/EPMS)

Business Development Representative

RN Director of Operations Home Health $20k Sign on Bonus

RN-Endo Nurse

Assistant Center Manager - Suwanee, GA

Assistant Center Manager - Duluth Hwy

Center Manager - Duluth, GA

Center Manager - Lawrenceville, GA

District Manager

Service Coordinator

Center Manager - Hwy 120, Lawrenceville, GA

Center Support Coordinator (Early Childhood Ed Program)

I want to receive the latest job alert for center manager in suwanee, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected