Top 1205 Customer experience specialist Jobs in Suwanee, Ga

Customer Experience Specialist
Georgia Expo Manufacturing —Suwanee, GA
- From $60,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
Customer Experience & Business Operations Specialist
CocoaTown —Alpharetta, GA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Office
- US work authorization
- Paid training
- 401(k)
Quick Apply
19h
Customer Account Specialist
MCNAUGHTON-MCKAY ELECTRIC CO —Suwanee, GA
- Full-time
- Inventory management
- Computer literacy
- Research
Quick Apply
Shipping & Receiving Specialist
AMETEK, Inc. —Suwanee, GA
- $50,000 - $65,000 a year
- Mid-level
- Forklift
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Experience Specialist
Hussmann Corporation —Suwanee, GA
- Full-time
- 5 years
- High school diploma or GED
- Senior level
- Health savings account
- Health insurance
Customer Experience Specialist
Oldcastle Infrastructure —Atlanta, GA
- Hybrid work
- Office
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist - II
WIKA USA —Lawrenceville, GA
- From $25 an hour
- Urgently hiring
- Mid-level
- 3 years
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Customer Care Specialist
Mayzo, Inc. —Suwanee, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Customer Service Specialist 1 AIM
Aon Corporation —Alpharetta, GA
- $40,000 - $45,000 a year
- Full-time
- Spanish
- English
- Office
- Commuter assistance
- Health savings account
Customer Success Specialist
Delaney Co —Sugar Hill, GA
- $18 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Customer Operations Specialist - Dispatching
Mobile Communications America Inc —Lawrenceville, GA
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Inventory Specialist
Kuros Biosciences, Inc. —Alpharetta, GA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Customer Service Specialist II
City Of Roswell —Roswell, GA
- $23.64 - $30.72 an hour
- Full-time
- Writing skills
- Research
- Mid-level
Quick Apply
12d
Implementation Specialist I / Client Onboarding
ADP —Alpharetta, GA
- $21 an hour
- Overtime
- Hybrid work
- Writing skills
- No experience needed
- Entry level
- Health insurance
- Paid time off
Production Customer Support Specialist
Thermo Fisher Scientific —Suwanee, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Forklift
- Paid parental leave
- Paid holidays
8d
Trade Compliance Specialist
Makita Corporation of America —Buford, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick Apply
CNC Mill/Turn Machinist / Programmer – Expert Level
ZYCI —Atlanta, GA
- $45 - $55 an hour
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Relocation assistance
- Health insurance
Quick Apply
Embroidery and Apparel Printing Specialist - Buford
Get Fast Shirt Apparel —Buford, GA
- Full-time
- Entry level
- Commercial
- Health insurance
Quick Apply
Embroidery and Apparel Printing Specialist - Lawrenceville
Get Fast Shirt Apparel —Lawrenceville, GA
- Full-time
- Entry level
- Commercial
- Health insurance
Quick Apply

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Customer Experience Specialist

Georgia Expo Manufacturing -
Suwanee, GA

Quick Apply

Job Details

Full-time
From $60,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Referral program

Qualifications

Event breakdown
Confidential information handling
Microsoft Excel
Email customer support
Microsoft Outlook
Customer returns handling
Phone communication
English
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Attention to detail
Customer engagement
Customer support
Event setup
Order issue resolution
Account management
Sales follow-up
Time management

Full Job Description

Position Summary: As a Customer Experience Specialist at Georgia Expo, you are responsible for delivering an exceptional customer experience from the first interaction through order completion. You will serve as a trusted resource for customers by providing product guidance, resolving issues, coordinating with internal departments, and ensuring every order is handled accurately and professionally. Working closely with Sales, Production, Shipping, and Accounting, you'll help customers navigate both standard and custom solutions while building long-term relationships that reinforce Georgia Expo's reputation for quality and service.

Areas of Responsibility

Customer Service

Support and manage relationships with new and existing customers to understand their needs and identify opportunities for Georgia Expo.
Assist customers in identifying the best products and custom solutions based on their event, venue, or application.
Develop and maintain a thorough understanding of Georgia Expo products, promotions, customers, etc.
Answer incoming office calls and provide information to callers, take messages, or transfer calls to appropriate departments or employees.
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting corrective measures, and following up to ensure resolution.
Handle escalated and complex customer concerns professionally, using sound judgment, discretion, and effective problem-solving to reach appropriate resolutions.
Coordinate with Production, Sewing, Shipping, Purchasing, and Accounting to proactively resolve customer issues and ensure orders are completed accurately and on time.
Process customer returns using the guidelines outlined in Georgia Expo’s Returned Goods Authorization (RA) process.
Create, compile, and mail fabric samples to customers as requested. Track all requests to ensure timely follow-up and completion.

Order Processing

Edit and/or adjust customer quotes in SAGE as needed.
Properly quote freight costs for customers using the “Shipping Sheet” and approved freight vendors.
Convert quotes into sales orders as requested by the Account Executives.
Enter commercial orders into SAGE for processing and production.
Ensure special instructions or additional information are clearly and accurately communicated on sales orders to prevent production confusion or errors. Additional communication with Sewing and/or Shipping may be required for custom and/or rush orders.
Track product shipments to ensure timely delivery of orders and communicate product delivery timelines and updates to customers.
Perform any other duties as assigned by the Sales Manager and/or the Vice President of Sales and Marketing.

Skill Requirements

Ability to manage the processing of multiple sales orders while providing excellent service to customers.
Ability to quickly learn technical products and communicate product information clearly to customers.
Become a product expert on Georgia Expo's pipe & drape systems, fabrics, accessories, and custom manufacturing capabilities to confidently recommend solutions and answer customer questions.
Take ownership of customer requests from initial inquiry through final resolution, ensuring timely follow-up and a positive customer experience.
Strong problem-solving and critical-thinking skills are required, with the ability to evaluate complex customer issues, identify appropriate solutions, exercise sound judgment, and take ownership of issues through resolution.
Strong conflict-resolution skills are required, with the ability to professionally de-escalate and resolve difficult customer situations.
Strong organizational and time management skills, along with the ability to prioritize and multitask.
Excellent attention to detail and accuracy.
Ability to thrive in a fast-paced manufacturing environment where priorities and customer needs frequently change.
Ability to handle confidential and sensitive matters with discretion and adjust to multiple demands, shifting priorities, and rapid change.
Demonstrated professionalism and confidence when communicating with customers by phone, email, and in person.
Proficient computer skills in Microsoft Office (Excel, Word, Outlook).
Experience with SAGE preferred, but not required.
Bilingual in English and Spanish preferred, but not required.

Experience and Education Requirements

Minimum of 3–5 years of prior customer service experience required, preferably in a professional, inside sales, sales support, or similar customer-facing environment.
Prior experience handling escalated customer complaints, complex service issues, or high-level customer account support strongly preferred.
Prior experience in selling a physical product is preferred.
Associate's or Bachelor's degree preferred, or equivalent professional experience.

Physical Requirements

Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to occasionally lift, carry, push, or move materials and equipment associated with trade show booth setup and breakdown.
Ability and willingness to travel occasionally to attend trade shows and assist with booth setup, breakdown, and event activities.

Pay: From $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in suwanee, ga

Customer Experience Specialist

Customer Support Specialist

Customer Experience & Business Operations Specialist

Customer Account Specialist

Shipping & Receiving Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Care Specialist - II

Customer Care Specialist

Customer Service Specialist 1 AIM

Customer Success Specialist

Customer Operations Specialist - Dispatching

Inventory Specialist

Customer Service Specialist II

Implementation Specialist I / Client Onboarding

Production Customer Support Specialist

Trade Compliance Specialist

CNC Mill/Turn Machinist / Programmer – Expert Level

Embroidery and Apparel Printing Specialist - Buford

Embroidery and Apparel Printing Specialist - Lawrenceville

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