Top 19 Service desk analyst Jobs in Suwanee, Ga

End User Support Analyst
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
Quick Apply
8d
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
14d
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Technical Customer Service Representative - SUN - THURS - 3rd Shift
QTS Data Centers —Suwanee, GA
- Email
- Computer Science
- Writing skills
- Mid-level
- Wellness program
- Health savings account
2d
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
7d
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
8h
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Client Support Desk Analyst
defi AUTO LLC —Atlanta, GA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
2d
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Technical Product Analyst
PrismHR —Duluth, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Data Engineer- Full Time Opportunity, NOT C2C
Codoxo —Duluth, GA
- Email
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Analyst, Menu Management (POS)
Inspire Brands —Atlanta, GA
- Microsoft Excel
- Microsoft Outlook
- SQL
Associate Data Analyst
Brio Real Estate LLC —Atlanta, GA
- Full-time
- Mid-level
- SQL
- 2 years
Quick Apply
2d
Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Senior Solutions Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Facility Energy Analyst
2kb Energy Services —Dunwoody, GA
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Engineering
- Mid-level
- Analysis skills
- Paid time off
- 401(k) matching
Quick Apply
Access Management Administrator
Access Clinical Partners, LLC —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply

Discover related jobs

Based on your search for service desk analyst jobs.

Restaurant IT Support (Mobile Position) OTP
McDonald's Franchisee —Atlanta, GA
This paid position offers an engaging environment where your technical expertise directly enhances guest experiences through reliable technology solutions.
$60,000 - $75,000 a year
Quick Apply
HVAC Troubleshooting Specialist - No Field Work
Paramount Staffing LLC —Suwanee, GA
Provide technical phone and digital support to HVAC contractors and field technicians. Want a stable, predictable schedule with no field work.
$26 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT End User Services Analyst
Vertiv —Westerville, OH
They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as…
TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in suwanee, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near suwanee, ga

End User Support Analyst

Inspire Brands -
Atlanta, GA

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Microsoft Windows Server
Microsoft Outlook

Full Job Description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.

The analyst supports a wide range of IT systems—including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools—while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.

RESPONSIBILITIES

Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
Triage Level II and Level III trouble tickets.
Interface with infrastructure, database, and development personnel.
Ability to complete multiple simultaneous projects in a timely manner.
Analyzing and identifying trends and devising preventative solutions.
Performs other duties or special projects as assigned.
Collaborate with development staff to recreate problems in the test environment.
Verify with the customer that the issue has been resolved and update the ticketing system.
Communicate plans, progress, and issues in a timely manner.
Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction
Mentoring other help desk personnel on hardware and software problem analysis and resolution.
Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.
Installing and configuring applications and operating systems, software, and upgrades.
Troubleshooting and repairing complex hardware and network connectivity issues.
Removing old equipment and performing data migration to new machines.
Assisting with the successful execution of all corporate-wide A/V presentations while maintaining the availability and functionality of the A/V equipment.
Resolving complex hardware maintenance issues including cell phone, telephone, Internet/intranet connectivity laptops, desktops, A/V Displays, and attached peripherals.
Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.
Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS

4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.
Proven skills in technology troubleshooting.
Able to function effectively in a fast-paced team environment.
Quick to learn new systems and products.
Medium to high-level Microsoft Office 365 computer skills.
Extensive Microsoft Outlook knowledge.
Medium to high level of Windows 10 knowledge.
Some knowledge of Windows 11.
Medium to high level of Mac OS knowledge.
iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
Stays current on technology trends and passionate about technology
After-hours support on a rotational basis (weekly).

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

Quick Apply

Refine Your Search

service desk analyst jobs in suwanee, ga

End User Support Analyst

IT Help Desk Professional

Service Desk Analyst - Tier I

Technical Customer Service Representative - SUN - THURS - 3rd Shift

Service Desk Analyst

Service Desk Team Lead

Associate Consultant

Client Support Desk Analyst

Service Desk Analyst II

Service Desk Manager

Technical Product Analyst

Data Engineer- Full Time Opportunity, NOT C2C

Analyst, Menu Management (POS)

Associate Data Analyst

Solutions Consultant

Senior Solutions Consultant

Facility Energy Analyst

Access Management Administrator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in suwanee, ga

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected