Top 6 Customer success manager Jobs in Syracuse, Ny

Inside Sales & Client Success Manager (Medical Devices)
Endure Industries —Syracuse, NY
- $24 an hour
- Full-time
- English
- Mid-level
- Travel
Quick Apply
Senior Technical Account Manager
Vercel —Austin, NY
- $163,000 - $204,000 a year
- Full-time
- Hybrid work
- Office
- AWS
- Travel
- Health insurance
Account Manager - State Farm Agent Team Member
Matt Cooney - State Farm Agent —Syracuse, NY
- $35,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply

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Inside Sales & Client Success Manager (Medical Devices)

Endure Industries
Syracuse, NY

Quick Apply

Job Details

Full-time
$24 an hour

Qualifications

Account development
English
Attention to detail
Customer support
Account management

Full Job Description

Pay: $24.00 per hour [ 40 hours per week - Full Time]

Internal Sales Rep / Client Account Manager (Medical Devices)

About Endure Industries

Endure Industries is a growing medical device company headquartered in Upstate New York. We manufacture and distribute products used by surgery centers, clinics, hospitals, and customers across the country. We work closely with international suppliers and oversee everything from product development to logistics, quality control, and customer support.

We’re building a more modern, transparent approach to healthcare sourcing - one where buyers can rely on clear pricing, dependable supply, and a smooth purchasing experience.

The Role (40% accounts, 60% growth)

We’re looking for someone sharp, friendly, organized, and highly communicative to join our team as an Internal Sales Rep / Client Account Manager.

In plain English, you’ll be the person our customers actually want to email - the one who answers quickly, solves problems, keeps orders moving, and makes the whole experience feel easy. You’ll work directly with surgery centers, clinics, hospitals, and distributor partners, and you’ll collaborate closely with our operations and logistics team to make sure everything runs smoothly.

This is a communication-heavy role. On days when you’re not traveling, you may find yourself spending much of the day on the phone, writing emails, following up with customers, coordinating internally, and keeping conversations moving. There may also be frequent travel involved, including visiting customers, attending meetings, supporting distributor relationships, or representing Endure at industry events.

The rest of your time will be centered around sales and growth. You’ll follow up with inbound leads, re-engage warm prospects, introduce new product lines, and help turn “interested” into long-term customers. We don’t take a hard-sell approach. Instead, we focus on being consultative, relationship-driven, and thoughtful in how we support our clients.

If you like a role that blends relationship management, problem-solving, communication, and growth, this could be a great fit.

What you’ll own:

Sales & growth (primary focus):

Respond to inbound leads and follow up consistently without being pushy
Reconnect with warm leads and past customers who may be ready to reorder
Identify upsell and cross-sell opportunities and make thoughtful product recommendations
Help improve our outbound process, including templates, follow-up sequences, tracking, and messaging
Share feedback from the market, including what customers ask for, what pricing they expect, and what competitors are doing
Support new business opportunities through phone calls, emails, meetings, and in-person outreach

Customer accounts (secondary focus):

Be the main point of contact for a set of customer accounts, handling day-to-day support and relationship building
Send quotes, pricing, and product guidance in a way that feels helpful, clear, and confident
Help customers place orders, track shipments, and troubleshoot issues quickly
Coordinate internally with operations and logistics so customers always receive accurate, timely updates
Keep accounts organized, including notes, follow-ups, tracking, and next steps
Stay proactive with customer communication so nothing slips through the cracks
Travel as needed to support customer relationships, meetings, trade shows, distributor visits, or other business opportunities

Who you are

You’re professional, but not stiff - you can build trust quickly
You genuinely like helping customers and enjoy the “win” of closing new business
You’re organized and detail-oriented - SKUs, pricing, shipments, timelines, and follow-ups matter here
You can juggle multiple conversations at once and still follow through
You’re comfortable spending a lot of time on email and phone, and you write clean, clear messages
You’re willing to travel when needed and can represent the company well in front of customers, partners, and vendors
You’re proactive, dependable, and comfortable taking ownership of your accounts
Bonus, but not required: you’ve worked in inside sales, account management, customer success, or customer support. Medical or healthcare experience is a plus, but not required.

Tools you’ll probably use

Google Sheets/Excel, email, CRM tools (HubSpot), and internal order/shipping systems. If you’ve used Shopify, Amazon, EDI, Fishbowl or distributor workflows - even better. If not, we’ll train you.

Why Endure

We’re not a huge corporate machine - your work will be visible and meaningful
You’ll have real ownership of accounts and a clear lane to drive growth
You’ll work with a team that moves quickly and cares about getting things right
We’re building something modern in an industry that’s overdue for it

How to Apply

Send your resume and a short note (a few paragraphs is totally fine) answering:

Why does this role interest you?
Share an example of turning interest into commitment - converting a lead, winning buy-in, or growing an account. If you haven’t done this in a sales role, describe a comparable situation and how you built trust and moved things forward.

Pay: $24.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in syracuse, ny

Inside Sales & Client Success Manager (Medical Devices)

Senior Technical Account Manager

Account Manager - State Farm Agent Team Member

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