Top 56 Guest experience & operations supervisor Jobs in Syracuse, Ny

Hotel Front Desk Supervisor/Manager
Confidential —Auburn, NY
- $23 - $28 an hour
- Full-time
- Mid-level
- In-person
- Leadership
- Free parking
- Health insurance
Quick Apply
8d
Restaurant Manager I
Areas USA, Inc —Syracuse, NY
- $62,353.20 a year
- Bar
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Restaurant Manager
Denny's —Syracuse, NY
- $62,400 a year
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
Quick Apply
Tractor Driver- Pick-Your-Own Apples
Beak & Skiff Apple Farms —La Fayette, NY
- $17 an hour
- Part-time
- Heavy lifting
- Public speaking
- 21 years or older
- Employee discount
Quick Apply
7d
Sous Chef
Loretto —Jamesville, NY
- $22.88 - $24.50 an hour
- Full-time
- Hospitality
- ServSafe
- Mid-level
- Free parking
- Disability insurance
14d
Dietary Supervisor
Van Duyn Center for Rehabilitation and Nursing —Syracuse, NY
- $19 an hour
- Full-time
- In person
- Skilled nursing facility
- ServSafe
- Customer service
Quick Apply
10d
Assistant Manager
Sonic Drive-In —North Syracuse, NY
- $18 - $20 an hour
- Weekends as needed
- Sales
- Customer service
- Computer literacy
- Health insurance
Quick Apply
Product Operations Lead | Destiny USA
Lululemon —Syracuse, NY
- $22.50 - $27.89 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Front Office Manager OEM/HM
Courtyard/Residence Inn Syracuse Downtown —Syracuse, NY
- $25 - $30 an hour
- Full-time
- Residential
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
5d
Attraction Manager
Apex Entertainment —Syracuse, NY
- $63,000 - $70,000 a year
- Weekends as needed
- Ability to walk for extended periods
- English
- 3 years
- Health insurance
- Dental insurance
Quick Apply
13h
Casino Cashier Supervisor (Bridgeport)
Turning Stone Enterprises —Bridgeport, NY
- From $24 an hour
- Full-time
- Ability to walk for extended periods
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Parkview Hotel Syracuse —Syracuse, NY
- $16.50 - $17.50 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Team Member
Playa Bowls —Syracuse, NY
- $13.50 an hour + tips
- Serving
- Fast casual restaurant
- Entry level
- Employee discount
Quick Apply
Game Day JMA Dome - Ushers & Ticket Takers – Temporary Part-Time
Syracuse University —Syracuse, NY
- $16.50 an hour
- Temporary
- University
- Military encouraged
- Ability to lift 25 pounds
Guest Service Agent
Spark by Hilton —East Syracuse, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
1d
Housekeeping Supervisor
Marriott Syracuse Downtown —Syracuse, NY
- $22 an hour
- Evenings as needed
- Spanish
- English
- Mid-level
- Free parking
- 401(k) matching
Quick Apply
9d
Restaurant / Front of House Manager - Craftsman Wood Grille and Tap House
Schulte Hospitality Group —Fayetteville, NY
- $70,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
On-Call Positions - JMA Dome Concessions and Catering
Syracuse University —Syracuse, NY
- $17 an hour
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- University
1d
Server
Courtyard Syracuse Carrier Circle —East Syracuse, NY
- $16 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Restaurant
- Free parking
- Paid holidays
7d
Cook
Embassy Suites Syracuse —East Syracuse, NY
- $18 - $24 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Communication skills
- Free parking
- Paid holidays

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Hotel Front Desk Supervisor/Manager

Confidential
Auburn, NY

Quick Apply

Job Details

Full-time
$23 - $28 an hour
8 days ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Staff supervision
Resort experience
Team supervision
Managing teams in a customer support role
Phone communication
Night audit
Managing hospitality teams
Attention to detail
Property management systems (PMS)
Hotel and accommodations guest complaints handling
Venue guest services
Leadership
Client interaction via phone calls

Full Job Description

Overview

Join our dynamic hospitality team as a Hotel Front Desk Supervisor/Manager and lead the front-of-house operations with energy, professionalism, and a passion for guest satisfaction! In this vital role, you will oversee daily front desk activities, ensure seamless guest experiences, and manage a team dedicated to delivering exceptional service. Your leadership will set the tone for a welcoming environment where guests feel valued from check-in to check-out. If you thrive in fast-paced settings and possess a flair for hospitality management, this is your opportunity to shine!

Duties

Supervise and coordinate front desk operations, ensuring smooth check-in/check-out processes and efficient handling of guest requests.
Lead and motivate front desk staff, providing training on customer service excellence, phone etiquette, and hotel procedures.
Manage reservations using property management systems (PMS) ensuring accuracy and optimal room allocation.
Handle guest inquiries, complaints, and special requests with professionalism and problem-solving skills to enhance guest satisfaction.
Oversee night audit procedures, reconciling daily financial transactions and preparing reports for management review.
Enforce hotel emergency procedures, ensuring safety protocols are followed during incidents or emergencies.
Maintain clear communication with housekeeping, maintenance, and other departments to ensure guest needs are promptly addressed.

Requirements

Proven experience in hospitality management or hotel front desk operations, with familiarity in hotel management systems.
Strong leadership skills with the ability to supervise staff effectively and foster a positive team environment.
Excellent customer service skills with a focus on guest relations and problem resolution.
Knowledge of hotel emergency procedures, night audit processes, and resort experience is preferred.
Exceptional phone communication skills coupled with professional phone etiquette.
Ability to handle high-pressure situations calmly while maintaining attention to detail.

Join us in creating memorable experiences for our guests by leading with enthusiasm and expertise! We value energetic professionals who are passionate about hospitality and eager to make a positive impact every day.

Pay: $23.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Free parking
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience & operations supervisor jobs in syracuse, ny

Hotel Front Desk Supervisor/Manager

Restaurant Manager I

Restaurant Manager

Tractor Driver- Pick-Your-Own Apples

Sous Chef

Dietary Supervisor

Assistant Manager

Product Operations Lead | Destiny USA

Front Office Manager OEM/HM

Attraction Manager

Casino Cashier Supervisor (Bridgeport)

Guest Service Agent

Team Member

Game Day JMA Dome - Ushers & Ticket Takers – Temporary Part-Time

Guest Service Agent

Housekeeping Supervisor

Restaurant / Front of House Manager - Craftsman Wood Grille and Tap House

On-Call Positions - JMA Dome Concessions and Catering

Server

Cook

I want to receive the latest job alert for guest experience & operations supervisor in syracuse, ny

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