Top 10 Network support technician Jobs in Syracuse, Ny

IT Field Technician
Darkhorse Tech —Syracuse, NY
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
IT Helpdesk Technician
HIDDEN LEVEL INC —East Syracuse, NY
- $23 - $28 an hour
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
PC Support Technician
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Customer service
- Research
- Bachelor's degree
9d
IT Help Desk Technician
American Food & Vending —Liverpool, NY
- $23 - $25 an hour
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
3d
Network Engineer
Intersoftkk, Inc. —Skaneateles Falls, NY
- $40 - $45 an hour
- Part-time
- Mid-level
- 3 years
- In-person
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Syracuse, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
IT Technician (FT $22.00/Hour)
Catholic Charities of Onondaga County —Syracuse, NY
- $22 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Flexible schedule
Technical Account Representative II - Pump Vision
DUMAC BUSINESS SYSTEMS INC. —East Syracuse, NY
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- 401(k)
- Paid time off
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

IT Field Technician
Darkhorse Tech —Syracuse, NY
In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware,…
$48,000 - $55,000 a year
Quick Apply
Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
Associates degree or technical certification preferred. High school diploma or equivalent required; associate degree or technical certification preferred.
$23 - $27 an hour
Quick Apply
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for network support technician in syracuse, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network support technician jobs near syracuse, ny

IT Field Technician

Darkhorse Tech -
Syracuse, NY

Quick Apply

Job Details

Full-time
$48,000 - $55,000 a year

Qualifications

Field service equipment repair
Post-sales product instruction
Telecommunications network device configuration
Computer science
Customer relationship building
Technical support via phone
Bachelor's degree in information technology
Computer Science
Network communication equipment reconfiguration
IT user and group management
Phone communication
In-person customer service
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Managing clients in a customer support role
Firewall configuration
Bachelor's degree
On-site repair services (office equipment)
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Customer relationship management
Customer support ticket management
Vendor communication

Full Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a remote Field Technician in the Syracuse, NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

Provide excellent customer service via phone, remote, and on-site technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user account setup
Run network lines, punch down cable, and terminate RJ45 connections
Provide Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

Excellent verbal and written communication
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred
Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage

Please note: This is a hybrid role that requires onsite visits to our clients in and around Syracuse, NY. Candidates should reside in the Syracuse area, and have reliable transportation.

Quick Apply

Refine Your Search

network support technician jobs in syracuse, ny

IT Field Technician

IT Helpdesk Technician

PC Support Technician

IT Help Desk Technician

Network Engineer

Seasonal, Operations Technical Specialist (Part Time)

IT Technician (FT $22.00/Hour)

Technical Account Representative II - Pump Vision

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for network support technician in syracuse, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected