Top 769 Support representative Jobs in Syracuse, Ny

Human Resources Business Partner
Pinnacle Employee Services LLC —East Syracuse, NY
- $60,000 - $70,000 a year
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Field Inspector – Dealer Floor Plan, Property & Equipment Inspections
Collateral Specialists Inc. —Syracuse, NY
- $20 - $24 an hour
- Choose your own hours
- Background check
- Dealership
- Customer service
- Mileage reimbursement
- Flexible schedule
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1d
Commercial Leasing Representative - Syracuse
Osborne Recruitment —Syracuse, NY
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Business development
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Maintenance Coordinator Temp.
Burger King —Syracuse, NY
- $23 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
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Quality Assurance Manager
Hanford Pharmaceuticals —Syracuse, NY
- From $85,000 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
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Member Contact Center Representative I
Empower Federal Credit Union —Syracuse, NY
- $19.76 - $29.63 an hour
- Full-time
- Hybrid work
- Background check
- Word processing
- Writing skills
- Paid holidays
- Health insurance
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Customer Service Representative
Eaton —Syracuse, NY
- $47,000 - $69,000 a year
- Hybrid work
- Background check
- Bachelor's degree
- Fair chance
- Retirement plan
Customer Service Rep 2
National Grid —Syracuse, NY
- $22.46 - $23.72 an hour
- Overtime
- Bilingual
- Research
- High school diploma or GED
- Paid training
- Health insurance
4d
Help Desk Specialist 1
Community Financial System, Inc. —Syracuse, NY
- $21.75 - $30.50 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Self-Direction Staff - Com Hab
Empowering People's Independence(EPI) —Syracuse, NY
- $28 - $30 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
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After School LEAPS Program Instructor - Part Time
YMCA of Central New York —Syracuse, NY
- $33 an hour
- Part-time
- Background check
- Classroom
- CPR Certification
Help Desk Analyst - II
Carrols Corp./RBI —Syracuse, NY
- $24 - $26 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health savings account
- Health insurance
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Customer Service Representative
Longhouse Council —Syracuse, NY
- $18 - $21 an hour
- Full-time
- Background check
- Spanish
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Logistics Support Lead
Wyld —Syracuse, NY
- $27.75 - $33.50 an hour
- Overtime
- Background check
- Spanish
- Clean driving record
- Mileage reimbursement
- Paid holidays
Quick Apply
Customer Service Representative
AnswerUSA —Auburn, NY
- $18.20 - $18.45 an hour
- Part-time
- Background check
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply
10d
Customer Service Representative / 62666
Sapphire Recruitment —Syracuse, NY
- $20.00 - $28.50 an hour
- Email
- Mid-level
- In-person
- Communication skills
Quick Apply
Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Executive Assistant
CENTRO, INC. —Syracuse, NY
- $57,013 - $63,725 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative
Geddes Federal Savings and Loan Association —Syracuse, NY
- $17 - $23 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Technical Support Representative II (M-F 11am - 7:30pm)
Baxter —Skaneateles Falls, NY
- $52,800 - $72,600 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan

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Human Resources Business Partner

Pinnacle Employee Services LLC
East Syracuse, NY

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Employee relationship building
English
High school diploma or GED
Driver's License
Driving

Full Job Description

Human Resources Business Partner

Position Summary
The Human Resources Business Partner serves as the primary point of contact between Pinnacle Employee Services (PES), client companies, and their Worksite Employees (WSEs). This role supports day-to-day client and employee needs by managing inbound calls and emails while ensuring the effective delivery of PES services across payroll, benefits, and human resources.

The HR Business Partner is responsible for fostering strong client relationships, resolving service-related issues, identifying opportunities for improvement, and escalating complex matters to specialized PES resources when necessary. Success in this role requires delivering accurate, timely, and empathetic support while promoting a positive client and employee experience.

Essential Duties and Responsibilities

General Responsibilities

Independently resolve general WSE inquiries related to payroll, benefits, and human resources.
Provide accurate information with urgency while maintaining a professional, friendly, and empathetic approach.
Strive to achieve first-contact resolution whenever possible.
Triage and escalate complex or sensitive issues to appropriate Subject Matter Experts.
Build and maintain effective working relationships with internal departments and client company representatives.

Unemployment & Compliance Support

Complete unemployment claims accurately and in a timely manner, acting in the best interest of client companies.
Attend unemployment hearings on behalf of client companies, as required.
Interpret payroll and HR policies and provide guidance to clients and WSEs.
Maintain knowledge of federal, state, and multi-state employment regulations.
Ensure required state and federal labor law postings are in place at client locations.

Human Resources & Training

Develop, maintain, and update employee handbooks and policies for client companies.
Coordinate and administer sexual harassment prevention and workplace harassment training.
Conduct workplace and harassment investigations in collaboration with clients and WSEs.
Coordinate additional training initiatives as requested by client companies.

Benefits, Payroll & Workers’ Compensation

Assist with workers’ compensation documentation for WSEs on leave due to work-related injuries.
Report workers’ compensation claims for clients under the Master Workers’ Compensation policy.
Provide accurate guidance on benefit offerings and respond to related inquiries.
Reprint and distribute payroll-related documents, including pay stubs, W-2s, and other records for current and former WSEs.

Client Engagement & Operations

Conduct a minimum of five client touchpoints per week via virtual or in-person meetings.
Deliver supplies and forms to client companies as needed (applications, pay rate forms, tax documents, etc.).
Create and maintain Excel spreadsheets based on client needs.
Support implementation of new policies and procedures for clients and WSEs.
Learn and effectively utilize the HRIS system (PRISM).
Attend conferences and professional development opportunities to stay current with HR best practices.
Perform additional duties and special projects as assigned.

Job Requirements and Qualifications Requirement

Must have a valid driver’s license as this position requires travel to clients.
Read, Write, and Speak English.

Education

High school diploma or equivalent required; a combination of education and relevant experience will be considered.
SHRM-CP, SHRM-SCP, PHR, or other HR certifications preferred.

Experience

Minimum of two (2) years of experience in Human Resources and/or Customer Service.
Experience with HR systems and automated environments preferred.
Experience in an HR outsourcing or PEO environment is a plus.

Knowledge, Skills, and Abilities

Proficiency in Microsoft Office, with strong Excel skills.
Ability to navigate HRIS systems and quickly learn new software and tools.
Strong attention to detail and organizational skills.
Excellent customer service, communication, and problem-solving abilities.
Strong interpersonal skills with the ability to collaborate effectively across teams.
Excellent written and verbal communication skills.
Ability to utilize intranet, extranet, and internet-based applications.
Ability to take ownership of client needs and maintain high customer satisfaction.
Ability to remain professional and effective in a fast-paced, changing environment.
Ability to manage multiple priorities and meet deadlines in a team-oriented setting.

Physical Requirements

Able to drive to client sites
Able to: stand, sit, walk, drive, utilize monitor, keyboard and other standard office equipment as needed

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

Human Resources: 2 years (Required)
HR Outsourcing: 1 year (Preferred)
PEO: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

support representative jobs in syracuse, ny

Human Resources Business Partner

Field Inspector – Dealer Floor Plan, Property & Equipment Inspections

Commercial Leasing Representative - Syracuse

Maintenance Coordinator Temp.

Quality Assurance Manager

Member Contact Center Representative I

Customer Service Representative

Customer Service Rep 2

Help Desk Specialist 1

Self-Direction Staff - Com Hab

After School LEAPS Program Instructor - Part Time

Help Desk Analyst - II

Customer Service Representative

Logistics Support Lead

Customer Service Representative

Customer Service Representative / 62666

Operational Analyst - Information Technology

Executive Assistant

Customer Service Representative

Technical Support Representative II (M-F 11am - 7:30pm)

I want to receive the latest job alert for support representative in syracuse, ny

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