Top 10 It manager Jobs in Syracuse Ny

Operations Technology Manager
McD Mateos —Syracuse, NY
- $45,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Microsoft Office
- 3 years
- Mileage reimbursement
- Relocation assistance
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IT Manager
Pyramid Network Services, LLC —East Syracuse, NY
- $140,000 a year
- Azure
- Computer Science
- 5 years
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Manager of Academic Technology
Syracuse University —Syracuse, NY
- $78,000 - $80,000 a year
- Online Application
- 5 years
- Bachelor of Science
- Mid-level
Hospital Information Systems Manager
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Analysis skills
- Supervising experience
- Bachelor's degree
AVP, Information Technology Assistant Manager
Solvay Bank —Syracuse, NY
- $84,572 - $126,858 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Site Lead - EUO Onsite Support (VA ESOM North Atlantic)
Kentro —Syracuse, NY
- $70,000 - $78,000 a year
- Full-time
- Computer Science
- 5 years
- Continuous improvement
- Health insurance
- Tuition reimbursement

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Operations Technology Manager
McD Mateos —Syracuse, NY
This role combines technical expertise, team leadership, project coordination, and field support to maintain the reliability of restaurant technology systems.
$45,000 - $60,000 a year
Quick Apply
IT Manager
Pyramid Network Services, LLC —East Syracuse, NY
Maintain and develop relationships with technology vendors, contractors, and service providers; obtain and evaluate quotes and proposals for hardware, software,…
$140,000 a year
Quick Apply

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IT Operations Manager
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Experience in multi-location or field-service organizations. This position provides operational oversight across infrastructure, end-user computing, business…
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Information Technology Supervisor 1
State of Ohio - Youth Services - Central Office —Columbus, OH
Escalation Support: Act as a technical sounding board, assisting staff in resolving complex computer/infrastructure problems and answering high-level technical…
$84,032 - $119,954 a year
8d

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it manager jobs near syracuse ny

Operations Technology Manager

McD Mateos -
Syracuse, NY

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Job Details

Full-time
$45,000 - $60,000 a year

Benefits

Fuel reimbursement
Mileage reimbursement
Relocation assistance
Health insurance
401(k)
Tuition reimbursement
Paid time off
Cell phone reimbursement
Employee assistance program
Professional development assistance
Opportunities for advancement
Flexible schedule

Qualifications

Field service equipment repair
Managing technical support teams
On-site technical support
Operating systems
Team supervision
Project management experience in technology
Microsoft Office
Network infrastructure
Supervising experience
Computer hardware
Computer networking
Networking equipment (troubleshooting support)
Leading team collaboration initiatives
ServiceNow
Managing projects

Full Job Description

OTP Team Lead (Operations Technology Manager)Position Summary

We are seeking a dependable, motivated, and experienced Operations Technology Manager (OTM) to oversee the technology operations of approximately 21 McDonald's restaurant locations while providing leadership and support to a team of OTP IT Technicians.

Reporting directly to the Director of Operations Technology, the OTM is responsible for ensuring every assigned restaurant receives timely, professional, and high-quality IT support. This role combines technical expertise, team leadership, project coordination, and field support to maintain the reliability of restaurant technology systems.

The ideal candidate is a hands-on leader who enjoys mentoring technicians, solving technical challenges, and maintaining strong relationships with restaurant management.

Key ResponsibilitiesTeam Leadership

Supervise, coach, and support a team of OTP IT Technicians.
Assign, prioritize, and monitor daily work activities.
Ensure technicians follow company procedures, documentation standards, and response timelines.
Provide technical guidance and assist technicians with escalated issues.
Conduct field visits to verify work quality and provide hands-on support when necessary.
Assist with onboarding and training new technicians.

Store Operations

Oversee technology support for approximately 21 McDonald's restaurant locations.
Ensure every assigned restaurant receives timely preventative maintenance and technical support.
Build and maintain strong working relationships with restaurant managers and operations leadership.
Monitor recurring issues and implement long-term corrective actions.
Coordinate emergency support and after-hours coverage when required.

Technical Responsibilities

Troubleshoot and resolve advanced hardware, software, networking, and connectivity issues.
Install, replace, and upgrade restaurant technology including:
POS systems and registers
Self-order kiosks
Tablets, printers, and kitchen technology
TVs and digital displays
Network switches, firewalls, access points, and related equipment
Diagnose, install, secure, and organize structured cabling.
Support restaurant technology projects, upgrades, and new deployments.
Escalate vendor-related issues when appropriate.

Documentation & Communication

Maintain accurate service documentation, tickets, notes, and photos.
Communicate project status, recurring issues, and performance updates to the Director of Operations Technology.
Ensure assigned stores remain compliant with company technology standards.
Assist with inventory management, equipment tracking, and project scheduling.

Required Qualifications

3+ years of IT support or technical field service experience.
Previous experience leading or mentoring a technical team.
Strong troubleshooting skills involving hardware, software, networking, and restaurant technology.
Excellent organizational and time management skills.
Ability to prioritize multiple projects and support requests.
Strong communication and customer service skills.
Ability to work independently while managing a regional team.
Reliable personal transportation.
Willingness to travel regularly between assigned restaurant locations.
Ability to work flexible hours, including occasional evenings and weekends.
Ability to lift, carry, and install equipment weighing up to 50 lbs.

Preferred Qualifications

Experience supporting McDonald's restaurant technology or similar quick-service restaurant environments.
Familiarity with POS systems (NCR, PAR, or similar).
Knowledge of LAN/WAN networking, Wi-Fi, VPNs, and structured cabling.
Experience with surveillance systems, access points, and low-voltage installations.
Familiarity with Microsoft 365, Microsoft Teams, and ticket management systems.
Experience coordinating technical projects and field service operations.

Compensation & Benefits

We offer a competitive compensation package based on experience, including:

Competitive salary
Paid vacation and paid time off (PTO)
Health insurance
401(k) retirement plan
Vehicle reimbursement
Mileage and fuel reimbursement
Monthly phone reimbursement
Professional development and advancement opportunities
Education assistance through our partnership with Archways to Opportunity, providing eligible employees access to college degrees, certificates, and tuition assistance
Opportunities for career growth within a rapidly expanding organization

Additional Information

Reports directly to the Director of Operations Technology.
Supervises a regional team of OTP IT Technicians.
Responsible for technology operations across approximately 21 restaurant locations.
This is not a remote position.
This is not a software development role.
This position combines leadership, technical expertise, and hands-on field support.

Compensation & Growth

We offer competitive compensation based on experience, along with vehicle reimbursement, mileage reimbursement, fuel reimbursement, phone reimbursement, and opportunities for professional growth within our rapidly expanding organization.

Visit www.mcdmateos.com to learn more.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

Employee assistance program
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

it manager jobs in syracuse ny

Operations Technology Manager

IT Manager

Manager of Academic Technology

Hospital Information Systems Manager

AVP, Information Technology Assistant Manager

Site Lead - EUO Onsite Support (VA ESOM North Atlantic)

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