Why it's a great opportunity: This temporary position offers the opportunity to support Pierce County’s Risk Team by assisting with liability claims administration and the day-to-day operations of the claims program. You'll process and document claims, communicate with claimants, investigate claim information, and help ensure claims move through the process accurately and efficiently. Your work will play an important role in supporting timely claims resolution and the delivery of excellent customer service.
Why it's a great department: The Finance & Enterprise Services Department delivers enterprise-wide services that support every County department and many external partners, ensuring Pierce County operates effectively, efficiently, and with strong public stewardship. Finance & Enterprise Services staff provide a broad portfolio of high-impact, countywide services, including budgeting and performance management, fiscal services, procurement and contracting, information technology, general services, fleet services, and risk management.
Employees have the opportunity to work on strategic, enterprise-level initiatives, collaborate across departments, provide the operational and technical backbone which ensures the smooth delivery of services across the organization, and deliver critical analysis and decision support that informs leadership and shapes County priorities. The Finance & Enterprise Services Department is focused on creating a culture where employees can help improve service delivery to make a meaningful impact on County operations and the community. The Department leads with safety, empowerment, and collaboration to create an environment where every person can contribute, challenge ideas, and continuously improve.
Learn more about the Finance & Enterprise Services Department here.
How to be successful in the role: You'll be successful in this role if you enjoy organized, detail-focused work and can manage multiple priorities while maintaining accuracy. You communicate professionally with claimants and coworkers, handle confidential information with discretion, and are comfortable working independently while collaborating with a small team. Detail focus, sound judgment, and a commitment to providing excellent customer service will help you quickly learn claims processes and contribute to the team's success.
Your future in this role: You will have access to professional development through robust online learning and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build on a great career while directly impacting the communities in Pierce County.
Core daily responsibilities:
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Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
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Organize, maintain and retrieve information and documents from files and records. Process requisitions, vouchers and invoices; validate payments and place orders for department.
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Maintain simple bookkeeping, financial and statistical records requiring some technical accounting knowledge; receive and receipt various payments, fees and fines; makes proper distribution and record entries, or code incoming material for further processing. Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to person; fulfill requests for publications or office supplies.
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Take minutes at meetings. Operate standard office equipment such as copiers, typewriters, personal computers or word processors, postage machines, calculators and recorders. May verify, code and proofread input and output data.
- Additional education or related experience may substitute for the recruiting requirements.
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One year of general clerical work experience.
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Liability claims processing experience preferred.
As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
To be considered for this opportunity please:
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Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
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If you have a question about this opportunity, please email the Recruitment Team at [email protected] and specify the Job Number and Title.
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If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
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Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
Our Recruitment Practices:
This is a competitiveand meritoriousselection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position.Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.
During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen.Anymisrepresentation may result in disqualification or separation.
Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.
Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.
Our Welcoming Workplace Commitment:
Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.
Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impactinthe lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.
