Top 78 Guest service agent Jobs in Tampa, Fl

Hotel Front Desk Agent
Residence Inn by Marriott —Tampa, FL
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
8d
Front Desk Agent
Westin Tampa Bay —Tampa, FL
- $17 - $18 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
18h
Guest Service Agent - Hilton Garden Inn Tampa North
Hilton —Temple Terrace, FL
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
14d
Front Desk Agent-Marriott Tampa Westshore
Crestview Management, LLC —Tampa, FL
- $17 - $20 an hour
- Hotel
- Negotiation
- Entry level
Quick Apply
2d
Front Desk Agent - Front Desk - Hilton Tampa Downtown
Hilton —Tampa, FL
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
7d
Front Desk Agent
Holiday Inn Tampa Westshore —Tampa, FL
- $34,000 - $42,000 a year
- Weekends as needed
- Hotel
- Conflict management
- Communication skills
- Health insurance
- Paid time off
14d
Front Desk Agent - Front Office - Embassy Suites Tampa Downtown Convention Center
Hilton —Tampa, FL
- Full-time
- Hotel
- Entry level
7d
Front Desk Agent
SHERATON TAMPA BRANDON HOTEL —Tampa, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Reservations Agent
Marriott International, Inc —Tampa, FL
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Employee discount
2d
Hotel Front Desk Attendant
Holiday Inn Express Tampa - Brandon by IHG —Brandon, FL
- $15 - $16 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
Quick Apply
Front Office Agent
The Westshore Grand —Tampa, FL
- Part-time
- Hotel
- Math
- Ability to stand for extended periods
- Free parking
- Disability insurance
Quick Apply
13d
Hotel Front Desk Agent-Marriott Tampa Westshore
Tampa Marriott Westshore —Tampa, FL
- From $17 an hour
- Part-time
- Customer service
- Microsoft Office
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Hotel Front Desk Agent
Country Inn and Suites —Tampa, FL
- $14.50 - $17.00 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Free parking
- Paid jury duty
Quick Apply
Front Desk Agent
Hilton Garden Inn Tampa East Brandon —Tampa, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
6d
Front Desk Agent
SSH Tampa LLC —Tampa, FL
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent
Hampton Inn & Suites Brandon Tampa Riverview —Tampa, FL
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Employee assistance program
Quick Apply
Front Desk Agent
Home 2 Suites Tampa —Tampa, FL
- $16 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent- DoubleTree Hotel
DoubleTree by Hilton Rocky Point Waterfront —Tampa, FL
- Weekends as needed
- Microsoft Word
- Inventory management
- Computer literacy
- Free parking
- Health savings account
Quick Apply
1d
Front Desk Agent & Night Auditor
Springhill Suites, Tampa Palms & Bruce Downs I75 —Tampa, FL
- $15 - $16 an hour
- Overnight shift
- Hotel
- Accounting
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
Hampton inn Tampa Westshore —Tampa, FL
- From $16 an hour
- Full-time
- Hotel
- In-person
- Entry level
- Paid time off
- Employee discount
Quick Apply

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Hotel Front Desk Agent

Residence Inn by Marriott -
Tampa, FL

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Pet insurance

Qualifications

Computer operation
Customer communication
Basic math
Client inquiry handling
Property management systems (PMS)
Handling customer service requests
Guest services software
Receptionist experience within hospitality industry
Technical Proficiency

Full Job Description

What Makes a McKibbon Front Desk Agent?

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

A Day in the Life:

Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.

Shifts may vary by hotel:

Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm

Requirements:

Previous experience working as a front desk agent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities:

Great verbal and written communication skills.
The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Quick Apply

Refine Your Search

guest service agent jobs in tampa, fl

Hotel Front Desk Agent

Front Desk Agent

Guest Service Agent - Hilton Garden Inn Tampa North

Front Desk Agent-Marriott Tampa Westshore

Front Desk Agent - Front Desk - Hilton Tampa Downtown

Front Desk Agent

Front Desk Agent - Front Office - Embassy Suites Tampa Downtown Convention Center

Front Desk Agent

Reservations Agent

Hotel Front Desk Attendant

Front Office Agent

Hotel Front Desk Agent-Marriott Tampa Westshore

Hotel Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent- DoubleTree Hotel

Front Desk Agent & Night Auditor

Front Desk Agent

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