Top 227 Workforce management Jobs in Tampa, Fl

Director, Workforce Management
IntouchCX —Clearwater, FL
- $125,000 - $132,000 a year
- Full-time
- 5 years
- Travel
- Mentoring
- Dental insurance
- Paid time off
Management Trainee Program
Buckle —Tampa, FL
- Weekends as needed
- Inventory management
- Ability to lift 50 pounds
- Bachelor's degree
- Paid time off
- Employee assistance program
Multi-Family Electrical Superintendent
Tri-City Electrical Contractors, Inc. —Tampa, FL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Construction site
Quick Apply
7d
Director of Operations
Bales Security Agency, Inc. —Tampa, FL
- $60,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
- Referral program
Quick Apply
Plumbing Coordinator
BCH Mechanical —Largo, FL
- 5 years
- Senior level
- Fuel card
- Health savings account
Quick Apply
4d
District Sales Manager
SPF Screens & Awnings —Tampa, FL
- $100,000 - $115,000 a year
- Evenings as needed
- Remote
- Customer service
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
11d
Certified Dietary Manager ( CDM )
The Springs at Boca Ciega Bay —South Pasadena, FL
- Full-time
- Background check
- Skilled nursing facility
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
People Services HR Advisor - W2 Contract
Fortira Inc —Tampa, FL
- $28 - $29 an hour
- Contract
- Hybrid work
- Background check
- Spanish
- Computer literacy
Quick Apply
11h
Claims Supervisor
SNI Companies —Tampa, FL
- $53,000 - $60,000 a year
- Inventory management
- HIPAA
- Mentoring
- Paid training
- Health savings account
Quick Apply
Production Supervisor - 2nd Shift
Siemens Energy —Gibsonton, FL
- Full-time
- Mid-level
- 3 years
- Assembly
- Paid holidays
- Health insurance
5d
HR Advisor - W2 Contract
Fortira Inc —Tampa, FL
- $28 - $29 an hour
- Contract
- Hybrid work
- Background check
- Computer literacy
- Mid-level
Quick Apply
5d
Production Supervisor - 3rd Shift
Siemens Energy —Gibsonton, FL
- Full-time
- Mid-level
- 3 years
- Assembly
- Paid holidays
- Health insurance
5d
HVAC General Manager
Elevated Construction Solutions LLC —Boyette, FL
- $105,000 - $125,000 a year
- Full-time
- Spanish
- 5 years
- English
- Profit sharing
- Paid holidays
Quick Apply
10d
Bilingual Administrative Assistant
Elevated Construction Solutions LLC —Bloomingdale, FL
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Paid time off
Quick Apply
6d
Converting Supervisor (2nd Shift)
Hood Container Corporation —Oldsmar, FL
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
Bilingual Administrative Assistant
Elevated Construction Solutions LLC —Boyette, FL
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Paid time off
Quick Apply
6d
Retail Store Management - Tampa Area
Burlington Stores —Tampa, FL
- $67,500 - $84,375 a year
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Director, Product Control Team Lead (Workforce Intelligence Talent Acquisition, Talent Management & Engagement, Learning)
Citi —Tampa, FL
- $170,000 - $300,000 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Program Operations Analyst
Enprovera Corporation —Tampa, FL
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Paid time off
Quick Apply
Day Warehouse Manager (Weekends)
US Foods, Inc. —Tampa, FL
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
5d

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workforce management jobs near tampa, fl

Director, Workforce Management

IntouchCX -
Clearwater, FL

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Job Details

Full-time
$125,000 - $132,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Optimizing workflow processes
Data visualization software proficiency
Call center experience
Coaching
Performance management strategy
Resource planning methods
Process improvement
Employee relationship building
Client relationship development
Reporting and dashboarding tools
Global team management
Change management
Team development
Client management
Mentoring
Relationship management
Capacity planning
Training & development
Data visualization projects
Call center management
Staffing management
Data analytics technologies
Team building
Strategic workforce planning

Full Job Description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job
We are looking for a Workforce Director to lead a Managed Services Team supporting shared services for enterprise clients.
The role ensures the delivery of end-to-end workforce management processes, including forecasting, capacity planning, scheduling, and real-time management, with a fundamental focus on consistent RTA performance. They will review and approve any WFM-related process for implementation.
To drive innovation, the Director is expected to utilize Artificial Intelligence (AI) and automation not just to report information but also to perform data analytics. The role will partner with the WFM Program Optimization Leader to align on global execution with localized excellence. Together, they will build relationships with internal & external partners.
The Director will be responsible for the management and development of a team of WF professionals. This will involve the creation of development plans for the team.

As Director, Workforce Management, You Will…

Reviewing the WFM plan with Managers to catch any risks or problems affecting client KPIs and financial goals.
Dreaming up solutions and action plans to make the program and your team perform better. Utilize the use of technology such as AI and machine learning to improve overall account performance.
Working closely with department heads to meet all client and company targets.
Partnering with Training to create courses based on your team’s performance needs.
Coordinating with Operations to get leaders up to speed on WFM concepts and how to use the reports.
Act as the guardian of staffing efficiency, requiring strategic thinking, vision, and value creation, strategy development, implementation, and change management, performance orientation, and risk oversight.
Dictate the tempo of actual delivery against agreed workforce management KPIs.
Anticipate real-time needs weeks prior and adjust staffing levers to ensure the team comes in prepared for daily performance delivery. Regular, daily direction must steer intraday decisions towards favorable staffing outcomes.
Serve as the primary mentor of the team.

As Director, Workforce Management, You Need…

5-10+ years of experience in workforce management, specifically within large-scale, multi-regional contact center environments.
Expertise in Client Engagement & Relationship Management and global workforce management delivery.
Intermediate exposure in WFM software (e.g., Calabrio Aspect, Nice, Verint) and data visualization tools (e.g., Tableau, Looker).
Industry knowledge and technical understanding of end-to-end WFM processes to guide and recommend on capacity planning (Required).
Expertise in Real-Time Management, including the ability to dictate the tempo of performance delivery against agreed-upon WFM KPIs.
Proven ability to proactively anticipate real-time staffing needs.
Ability to provide regular, daily direction to steer intraday decisions toward favorable staffing outcomes.
Deep knowledge of WFM platforms and processes is essential for serving as the primary team mentor.
Behavioral competencies such as coaching ability, establishment of good interpersonal relations, people performance management, change management, and personal active work engagement.
Strength in both technical knowledge and process optimization, and charting team development for all levels of the team (sr. manager to analyst).
Ability to travel internationally as needed to support regional engagement requirements.

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

U.S Department of Labor Posters

Benefits of Working as a Director, Workforce Management…

Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
Amazing career growth opportunities

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Refine Your Search

workforce management jobs in tampa, fl

Director, Workforce Management

Management Trainee Program

Multi-Family Electrical Superintendent

Director of Operations

Plumbing Coordinator

District Sales Manager

Certified Dietary Manager ( CDM )

People Services HR Advisor - W2 Contract

Claims Supervisor

Production Supervisor - 2nd Shift

HR Advisor - W2 Contract

Production Supervisor - 3rd Shift

HVAC General Manager

Bilingual Administrative Assistant

Converting Supervisor (2nd Shift)

Bilingual Administrative Assistant

Retail Store Management - Tampa Area

Director, Product Control Team Lead (Workforce Intelligence Talent Acquisition, Talent Management & Engagement, Learning)

Program Operations Analyst

Day Warehouse Manager (Weekends)

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