Top 10 Senior helpdesk support Jobs in Tampa Fl

IT Support II
SCS Engineers —Tampa, FL
- $26 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Paid holidays
Customer Service Representative
VasoTechnology powered by NetWolves —Tampa, FL
- $17 - $19 an hour
- Overnight shift
- Background check
- Microsoft Excel
- Customer service
- Paid training
- Paid holidays
Quick Apply
Senior Systems Engineer/Architect
McNichols —Tampa, FL
- Full-time
- Background check
- DevOps
- System design
- Disability insurance
- Health insurance
Quick Apply
Help Desk Specialist
Esplanade Equity LLC —Saint Petersburg, FL
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Junior Helpdesk Technician
HERO Managed Services LLC —New Port Richey, FL
- $20 - $25 an hour
- Part-time
- Computer literacy
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d
Blood Bank Associate TSS
SOFT COMPUTER CONSULTANTS —Clearwater, FL
- $20 - $23 an hour
- Full-time
- Hybrid work
- Computer science
- Writing skills
- HIPAA
Quick Apply
Senior Manager, Learning Operations Managed Services
Deloitte —Tampa, FL
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
IPA Consultative Coder - North Florida (Tampa/Brandon)
Centerwell —Brandon, FL
- $59,300 - $80,900 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Clinic
- Paid parental leave
- Paid holidays

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IT Support II

SCS Engineers -
Tampa, FL

Apply Now

Job Details

Full-time
$26 - $30 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee stock ownership plan
Opportunities for advancement

Qualifications

Mobile device support
Incident management software
Desktop (troubleshooting support)
Desktop administration
IT department experience

Full Job Description

What we are looking for:

SCS is looking for someone for an IT Support II position that will provide advanced Tier 2 helpdesk support to in-house users as a technical lead with deep knowledge of automation, endpoint management, identity administration, and problem resolution. This position offers challenges and opportunities to learn and implement new technologies. You must be able to work on multiple tickets simultaneously and be knowledgeable in a broad range of computer related topics. The IT Support II is a full-time position working in our Tampa, FL office.

How you can make an impact:

Serve as escalation point for IT Support I and provide helpdesk support for Corporate Business Applications.
Maintaining helpdesk ticketing system, including follow ups, resolutions, and ownership of tickets from open to close.
Handling of incoming technical support requests from in-house users. Escalate support tasks as needed to senior IT staff.
Perform endpoint advanced troubleshooting of Windows, Microsoft 365, Active Directory, Entra ID, network, VPN, and business applications.
Perform root cause analysis and recurring incident elimination.
Participate in incident response and malware remediation
Maintain SOPs, standards, and knowledge base articles.
Proactive monitoring, management, updating and replacement of desktop hardware and software.
Test new hardware and software to assess functionality, applicability as a business solution and conformance with corporate technical and operational standards.
Recommend cost effective solutions to meet business needs.
Maintaining endpoint lifecycle for computer/mobile setups and decommissioning
Provide light technical training to end users.

Qualifications:

Information Technology/Computer Science degree required
5+ years work experience in IT Support role required
Excellent communication skills, both oral and written with strong attention to detail.
A+, MCP, MCSE or comparable certification preferred
Proficient in the installation, configuration, and troubleshooting process for hardware and software for PCs , servers and mobile devices
Advanced knowledge of Windows OS, Networking, TCP/IP, Active Directory, Entra, Azure, Intune, Microsoft 365
Ability to handle multiple tasks and determine priorities effectively.
Understanding of Release and Change management process
Work with local IT person to provide Business Continuity in cases of emergencies
Experience with endpoint management and enterprise support environments

Pay Range: USD $26.00 - USD $30.00 /Hr. Additional Information: Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below. SCS is building a world where environmental systems and infrastructure strengthen the health, safety and resilience of communities — from reducing methane emissions at landfills to producing alternative energy, from repurposing contaminated properties to sequestering carbon. As a 100% employee-owned firm, we bring a long-term perspective, personal ownership and shared success to everything we do. We live our values every day: We care. We are a team. We are tenacious. Join us and be part of a team where your work has real impact — on the world and on your own growth. As a growing firm, we offer excellent opportunities for career advancement and a comprehensive package, including: •Medical, Dental, Vision, Life and Disability Insurance •100% employer- funded Employee Stock Ownership Plan (ESOP) and 401K including employer match •Annual Bonus Program •Student Debt Employer Contribution Program •Paid holidays, PTO and Paid Parental Leave SCS Engineers is an Equal Opportunity Employer (EOE). SCS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status. If you have questions, difficulty using our online system and/or you need an accommodation due to a disability then please contact us about your interest in employment at [email protected]

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senior helpdesk support jobs in tampa fl

IT Support II

Customer Service Representative

Senior Systems Engineer/Architect

Help Desk Specialist

Junior Helpdesk Technician

Blood Bank Associate TSS

Senior Manager, Learning Operations Managed Services

IPA Consultative Coder - North Florida (Tampa/Brandon)

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