Top 28 Telephony Jobs in Tampa Fl

Technical Support Specialist - Remote
Steer —Tampa, FL
- $60,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
15h
Voice Engineer
BayCare —Clearwater, FL
- Full-time
- System design
- Mid-level
- Office
Bilingual Student Services Specialist
Southern Technical Institute —Pinellas Park, FL
- From $15 an hour
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
OPD Team Lead
Project Resources Group —Florida
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Ability to walk for extended periods
- Analysis skills
- Mileage reimbursement
- Paid holidays
Quick Apply
4d
Clinical Supervisor
AdventHealth Medical Group West Florida —Brandon, FL
- $21.56 - $40.09 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Disability insurance
2d
LPN - Advanced Care Planning Specialist, Remote
Aledade —Tampa, FL
- $28.85 an hour
- 8 hour shift
- Remote
- Spanish
- Nursing
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Lead Commercial Technical Operations
WOW! —Tampa, FL
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
8d
Go-to-Market - Tampa, FL, USA
Speechify —Tampa, FL
- $105,000 - $200,000 a year
- Call employer
- Remote
- Mid-level
- 3 years
- Machine learning
10d
Installation Tech III
TrueNet Communications —Tampa, FL
- $28 - $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- 401(k)
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Tampa, FL
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
IT Support Specialist I
Gulfside Healthcare Services, Inc. —Land O' Lakes, FL
- On call
- Background check
- HIPAA
- Windows
Quick Apply
9d
Project Engineer
Smart Choice Communications —Saint Petersburg, FL
- Full-time
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
Vice President, Contact Center Sales & Operations
Certus Pest Inc. —Tampa, FL
- $170,000 - $210,000 a year
- Full-time
- Presentation skills
- Senior level
- Leadership
Quick Apply
Amazon Connect Manager, Technical Transformation
Deloitte —Tampa, FL
- $130,800 - $241,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Go-to-Market - St. Petersburg, FL, USA
Speechify —Saint Petersburg, FL
- $105,000 - $200,000 a year
- Call employer
- Remote
- Mid-level
- 3 years
- Machine learning
2d
Software Engineer – Conversational AI
Symple Lending —Tampa, FL
- Full-time
- Hybrid work
- System design
- Mid-level
- SQL
- Paid holidays
- Health insurance
Quick Apply
Senior I3 Telecom Engineer - Fulltime/Permanent
Fabergent —Tampa, FL
- Weekends as needed
- Microsoft Excel
- Analysis skills
- Mentoring
Quick Apply
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —Tampa, FL
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
Director, Payee Services
Zelis —Saint Petersburg, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
Enterprise Networking Infrastructure Engineer III
Deloitte —Tampa, FL
- $131,200 - $240,500 a year
- Full-time
- Up to 50% travel
- 5 years
- AWS
1d

I want to receive the latest job alert for telephony in tampa fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

telephony jobs near tampa fl

Technical Support Specialist - Remote

Steer -
Tampa, FL

Quick Apply

Job Details

$60,000 a year
15 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Post-sales product instruction
Customer communication
Software implementation
Employee relationship building
User training (technical support)
Managing clients in a customer support role
Customer support ticket management
Software testing
Customer information system software
Sales automation technologies
Stakeholder relationship building
Ticketing system technical support

Full Job Description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

Own technical support for customers
Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
Own Level 1 support resolutions.
Own Level 2+ ticket creation and internal triage.
Set up, transfer, troubleshoot phone number ownership.
Maintain data connection stability.
Own product retraining
Maintain up-to-date documentation on procedures and solutions.
Provide feedback internally on user experience, improvements or feature requests.
Evaluate system potential through assessing compatibility of new programs with existing programs.
Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
Troubleshoot technical issues and coordinate timely updates to live configurations as needed
Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
Curious by nature and motivated to understand how things work.
Customer-first in your approach, showing empathy, clarity, and patience.
Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through.
Comfortable building relationships with people across different teams and functions.
Organized and able to manage multiple tasks or threads at the same time.

You Have

Must-Have:

2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
Experience troubleshooting, testing, and training customers across multiple products or features.
Experience owning support targets such as ticket completion, response times, or resolution metrics.
Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

Experience working directly with APIs, including basic understanding of how data moves between systems.
Experience in the automotive industry or with auto repair shop management tools.
Experience working with VoIP or telephony systems.
Prior success in a remote work environment.
Direct SaaS or startup experience.
Highly polished professional communication skills.

Interview Process

Initial Screen - 20min

Wonderlic Assessment

Hiring Manager Interview - 30min

Executive Interview - 30min
Problem Solving Exercise - 1hr

Salary : 60,000 USD

We Offer

100% remote work environment
Medical, Dental and Vision insurance within 30 days
100% employer-paid medical insurance
Equity package
Flexible PTO with 15 days minimum
Generous Parental Leave
FSA and HSA options
401(k)
Learning Stipend
WFH Equipment
Chance to work with the latest technology
A collaborative, high ownership culture
Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Quick Apply

Refine Your Search

telephony jobs in tampa fl

Technical Support Specialist - Remote

Voice Engineer

Bilingual Student Services Specialist

OPD Team Lead

Clinical Supervisor

LPN - Advanced Care Planning Specialist, Remote

Lead Commercial Technical Operations

Go-to-Market - Tampa, FL, USA

Installation Tech III

Operations Manager

IT Support Specialist I

Project Engineer

Vice President, Contact Center Sales & Operations

Amazon Connect Manager, Technical Transformation

Go-to-Market - St. Petersburg, FL, USA

Software Engineer – Conversational AI

Senior I3 Telecom Engineer - Fulltime/Permanent

Amazon Connect Senior Consultant, Technical Transformation

Director, Payee Services

Enterprise Networking Infrastructure Engineer III

I want to receive the latest job alert for telephony in tampa fl

Explore jobs in more locations

About The Role

Job Seeker Tools

Employer Tools

Browse

Stay Connected