Top 488 call center representative Jobs in tempe, az

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)
Cognizant —Mesa, AZ
- $23 - $29 an hour
- Full-time
- Spanish
- English
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Marketing Agent / Outbound Call Center
Independent Home Products LLC —Phoenix, AZ
- $18 - $25 an hour
- Full-time
- Mid-level
- Driver's License
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Spanish Bilingual Call Center Agent
Valor Global —Scottsdale, AZ
- $16.50 - $17.50 an hour
- Full-time
- Hybrid work
- Background check
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative - Brazilian Portuguese
The LEGO Group —Tempe, AZ
- $46,450 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- English
- Disability insurance
- Family leave
Business Development Representative (Outbound)
ProEthic Building Services —Tempe, AZ
- From $22.25 an hour
- Full-time
- Business development
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - French
The LEGO Group —Tempe, AZ
- $46,450 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- English
- Disability insurance
- Family leave
Customer Service Representative - Outbound B2B - Hybrid
TTEC —Tempe, AZ
- From $18.50 an hour
- Monday to Friday
- High school diploma or GED
- 1 year
- Communication skills
- Wellness program
- Tuition reimbursement
8d
Outbound Sales Representative
Moon Valley Nurseries —Scottsdale, AZ
- $20 - $25 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
6d
Bilingual Customer Service Representative
CornerStone Staffing —Scottsdale, AZ
- $22.00 - $22.63 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
Quick Apply
22h
Lead Development Representative - Outbound B2B - Hybrid
TTEC —Tempe, AZ
- From $18.50 an hour
- Monday to Friday
- Remote
- Computer literacy
- High school diploma or GED
- Business development
- Wellness program
- Tuition reimbursement
8d
Sales Representative, Inbound Remote
Liberty Mutual —Tempe, AZ
- $45,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
Inbound Sales Representative - Seasonal
Cruise America, Inc. —Mesa, AZ
- From $19.50 an hour
- Temporary
- Background check
- Sales
- Military
- Paid training
- Paid time off
Quick Apply
Sales Representative, Inbound Remote
Liberty Mutual —Mesa, AZ
- $45,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
Former Travel Agent - Inbound Sales Opportunity
Cruise America, Inc. —Mesa, AZ
- $19.50 - $21.50 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Sales Representative, Inbound Remote
Liberty Mutual —Scottsdale, AZ
- $45,000 - $85,000 a year
- Full-time
- Remote
- Customer service
- Organizational skills
- Typing
- Paid training
- Health insurance
14d
Admissions Representative (Remote)
BRYAN UNIVERSITY —Tempe, AZ
- $24.03 an hour
- Overtime
- Remote
- Sales
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
Call Center Representative
Landings Credit Union —Tempe, AZ
- $20 an hour
- 8 hour shift
- In-person
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Service Representative I (Remote Phoenix, AZ)
First Citizens Bank —Phoenix, AZ
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Fingerprint clearance
14d
Customer Care Associate – In Office (7/7 start)
Progress Residential —Tempe, AZ
- $20 an hour
- Full-time
- Pass drug screening
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
1d
Contact Center Representative
Systems Integration, Inc. —Phoenix, AZ
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply

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Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)

Cognizant -
Mesa, AZ

Apply Now

Job Details

Full-time
$23 - $29 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Notion
Incident investigation techniques for hazard identification
Knowledge management
Spanish
Google Sheets
Defect resolution root cause analysis
Team supervision
Managing teams in a customer support role
Defect analysis
English
Incident Escalation
Global team management
Salesforce Cloud
Zendesk
Confluence
Vendor communication
Customer service knowledge base
Customer support
CRM system proficiency
Call center management
Technical Proficiency
Failure analysis

Full Job Description

Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site , and all candidates must reside in the United States .
Job Summary: As a catalyst for operational excellence within the Rider Support Center of Excellence, you will architect and drive superior rider experiences globally. Serving as the critical nexus between front-line operations and strategic leadership, you will spearhead performance optimization, enforce quality standards, and resolve complex escalations. This role requires a highly analytical, hands-on leader capable of coaching overseas teams, identifying systemic gaps, and implementing data-driven workflows that elevate our autonomous ride-hailing support ecosystem.
Key Responsibilities
Global Performance Coaching & Enablement: Hold direct accountability for the performance and continuous upskilling of overseas support teams. Design and deliver scenario-based training, high-engagement workshops, and targeted coaching sessions to ensure global alignment with CoE standards.
Process Architecture & Root Cause Analysis (RCA): Actively audit rider interactions and overarching performance data. Spearhead deep-dive Root Cause Analyses to identify systemic process gaps, friction points, and failure modes. You will formulate and pitch scalable, thoughtful recommendations to leadership that streamline workflows and optimize the rider journey.
Quality Assurance & Performance Management: Execute rigorous QA audits across omni-channel interactions (calls, chats, tickets). Deliver structured, actionable feedback to international stakeholders and partner seamlessly with Team Leads to architect and track definitive improvement plans.
Subject Matter Authority & Escalation Management: Serve as the definitive operational authority for complex escalations, exceptions, and policy enforcement. You will continuously optimize playbooks, Standard Operating Procedures (SOPs), and knowledge bases to reflect the latest product evolutions and support protocols.
Cross-Functional Strategic Partnership: Collaborate with Operations, Product, and Customer Experience (CX) teams to pilot new support tools, execute beta tests, and champion the "Voice of the Rider" by translating qualitative feedback into actionable product insights.
Quantifiable Metrics for Success (KPIs) In this role, your impact will be measured by the following targets:
Quality Excellence: Maintain a baseline QA score of 95%+ across audited interactions and drive a 10% quarter-over-quarter improvement in overall team QA metrics.
Efficiency Gains: Identify and implement at least two major process optimizations per quarter , aiming to reduce Average Handling Time (AHT) by 15% without compromising resolution quality.
First Contact Resolution (FCR): Elevate FCR rates by 12% within the first six months through improved knowledge base management and targeted agent upskilling.
Escalation Reduction: Reduce avoidable Tier 2/Tier 3 escalations by 20% by addressing root causes and equipping Tier 1 overseas teams with better diagnostic tools and training.
Required Qualifications & Experience
Professional Background: 3–5 years in process excellence, quality assurance, or high-tier customer support, preferably within logistics, ride-sharing, or tech-forward operational environments. Proven experience in call center management and global vendor oversight is essential.
Specialized Expertise: Direct, hands-on experience as an Autonomous Driver is strictly required to deeply understand the product ecosystem.
Prioritized Experience: Candidates with a background in an Emergency Response Team (ERT) or handling critical safety incidents will be given top priority.
Language Requirements: Absolute bilingual fluency in English and Spanish is critical for effectively coaching and managing specific overseas teams.
Analytical Skills: Demonstrated mastery of RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and the ability to interpret raw performance data (CSAT, AHT, FCR) into strategic action plans.
Technical Proficiency: Advanced expertise with Zendesk, Salesforce, QA auditing platforms (Playvox, MaestroQA), data manipulation in Google Sheets/Excel, and knowledge management via Notion/Confluence.
Operational Readiness: This is a dynamic, 24/7 operational environment . Candidates must possess scheduling flexibility and be prepared for up to 15% on-field travel to support operational hubs and vendor sites.
Preferred Certifications: Lean Six Sigma (Green Belt or higher) or comparable process improvement certifications.

Required Skills and Experience
Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call centre management.
Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting.
Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority.
Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence.
Traits: Empathetic, analytical, solutions-focused, team-oriented.

Salary and Other Compensation:
Applications will be accepted until May 29th, 2026 .
The hourly rate for this position is $23-$29 per hour , depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cog2025 CogWW901

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Refine Your Search

call center representative jobs in tempe, az

Bilingual Subject Matter Expert & Quality Analyst - Rider Support Center (CoE)

Marketing Agent / Outbound Call Center

Spanish Bilingual Call Center Agent

Customer Service Representative - Brazilian Portuguese

Business Development Representative (Outbound)

Customer Service Representative - French

Customer Service Representative - Outbound B2B - Hybrid

Outbound Sales Representative

Bilingual Customer Service Representative

Lead Development Representative - Outbound B2B - Hybrid

Sales Representative, Inbound Remote

Inbound Sales Representative - Seasonal

Sales Representative, Inbound Remote

Former Travel Agent - Inbound Sales Opportunity

Sales Representative, Inbound Remote

Admissions Representative (Remote)

Call Center Representative

Customer Service Representative I (Remote Phoenix, AZ)

Customer Care Associate – In Office (7/7 start)

Contact Center Representative

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