Top 601 Service manager Jobs in Tempe, Az

Client Service Manager
LaborFirst —Scottsdale, AZ
- $49,559.66 - $72,000.00 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Service Drive Manager
Confidential —Gilbert, AZ
- $80,000 - $120,000 a year
- Full-time
- Clean driving record
- Management
- Sales
- Health savings account
- Disability insurance
Quick Apply
13d
Sr Site & Service Manager
Ecolab Inc. —Phoenix, AZ
- $93,800 - $140,600 a year
- Overtime
- 5 years
- Computer literacy
- Engineering
- COVID-19 protective measures
- Opportunities for advancement
Service Manager
Sunstate Mechanical Services —Tempe, AZ
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Office
Quick Apply
Warranty Service Manager
David Weekley Homes —Phoenix, AZ
- Construction site
- Research
- Mid-level
- Profit sharing
- Paid holidays
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Senior Manager, Service Management
Choice Hotels —Scottsdale, AZ
- $140,000 - $167,000 a year
- Full-time
- Computer Science
- Office
- 3 years
- Paid jury duty
- Paid holidays
Airport Customer Service Manager (PHX)
Frontier Airlines, Inc —Phoenix, AZ
- Spanish
- Heavy lifting
- Up to 50% travel
- Paid holidays
- Health insurance
8d
Service Desk Manager
Alliance Defending Freedom —Scottsdale, AZ
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
IM Service Support Manager
Global Credit Union —Glendale, AZ
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Exp Cust Exp Professional
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
17h
IT Service Desk Manager
Imaging Endpoints —Scottsdale, AZ
- 5 years
- Office
- Windows
5d
Customer Service Manager
Reliance Heating & Air Conditioning —Phoenix, AZ
- $68,000 - $79,000 a year
- Full-time
- Mid-level
- HVAC
- Training & development
- Paid holidays
- Health insurance
Quick Apply
Service Field Manager
Phoenix Water Solutions —Phoenix, AZ
- $40 - $60 an hour
- Full-time
- Construction site
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Experienced Customer Service Professional
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
Service Delivery Manager
Corsica Technologies, LLC —Scottsdale, AZ
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Service Manager
Ideal Cars —Mesa, AZ
- $70,000 - $90,000 a year
- Full-time
- Dealership
- Mid-level
- Mentoring
Quick Apply
8d
Service Manager - Phoenix, Tucson or Las Vegas
Performance Health Supply,LLC —Phoenix, AZ
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
Senior Service Delivery Manager
Datavant —Phoenix, AZ
- $94,000 - $130,000 a year
- Remote
- HIPAA
- Travel
- Mentoring
Service Manager Trainee
RDO Equipment Co. —Phoenix, AZ
- $28 - $34 an hour
- Sales
- Dealership
- Inventory management
- Profit sharing
Quick Apply

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service manager jobs near tempe, az

Client Service Manager

LaborFirst
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$49,559.66 - $72,000.00 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Database systems
Incident Escalation
High school diploma or GED
Productivity software

Full Job Description

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees.

This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.

Key Responsibilities
Client & Member Issue Ownership

Serve as the primary post-sale service owner for assigned client groups
Own client and member service issues end-to-end, from initial escalation through final resolution
Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits
Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility

Proactive Issue Prevention

Identify recurring issues, service gaps, and root causes impacting clients or retirees
Partner with internal teams to address underlying issues and reduce future escalations
Balance reactive issue resolution with a forward-looking focus on service improvement and prevention

Client Communication & Service Recovery

Develop, approve, and deliver clear, accurate client and member communications
Execute service recovery gestures in alignment with company guidelines
Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required

Member Education & Events

Independently plan, coordinate, and lead member education and benefit training events
Prepare and distribute member communications that support understanding of Medicare benefits and plan features
Serve as a knowledgeable, confident point of contact during client and retiree interactions

Portfolio & Internal Support

Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure
Oversee age-ins and disenrollments for assigned groups
Provide guidance and support to internal service teams regarding group-specific rules and escalations
Maintain accurate documentation of service issues, resolutions, and client interactions
Participate in special projects and other duties as assigned
Travel up to 10% as needed for client or member events

Measures of Success

High client and retiree satisfaction, as reflected in NPS and feedback
Effective resolution of escalated issues with minimal recurrence
Demonstrated proactive identification and prevention of service issues
Ability to independently manage client service responsibilities and member education events
Strong follow-through and reliability in complex or high-pressure situations

Required

High School diploma or equivalent
AZ or NJ Health license required
4+ years of experience in customer service, client service, benefits administration, operations, or account support
Experience in a healthcare, Medicare, or call-center-based environment
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel, and related applications
Demonstrated ability to manage escalated situations with professionalism and sound judgment
Experience working with databases and file transfers

Preferred

Bachelor’s degree
Experience with fully insured or self-funded Medicare plans
Familiarity with Salesforce or similar CRM systems

Behavioral Expectations

Proactive and anticipatory rather than purely reactive
Relentless follow-through until issues are fully resolved
Calm, clear, and confident under pressure
Focused on prevention and long-term service quality, not just short-term fixes

Pay: $49,559.66 - $72,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have your AZ or NJ Health license?

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in tempe, az

Client Service Manager

Service Drive Manager

Sr Site & Service Manager

Service Manager

Warranty Service Manager

Member Service Center Team Manager

Senior Manager, Service Management

Airport Customer Service Manager (PHX)

Service Desk Manager

IM Service Support Manager

Exp Cust Exp Professional

IT Service Desk Manager

Customer Service Manager

Service Field Manager

Experienced Customer Service Professional

Service Delivery Manager

Service Manager

Service Manager - Phoenix, Tucson or Las Vegas

Senior Service Delivery Manager

Service Manager Trainee

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