Top 56 Direct support specialist Jobs in Tennessee

Customer Experience Specialist (Part-Time)
Thomas and Company —Nashville, TN
- $16 - $19 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
Quick Apply
Customer Support Specialist IV
Everforth ECS —Memphis, TN
- Background check
- Research
- Mid-level
Autism Support Professional-Registered Behavior Technician (RBT) (Home-B
GBE Alliance —Crossville, TN
- Part-time
- Background check
- Experience working with individuals with developmental disabilities
- Sanitation
- Dental insurance
- 401(k)
Quick Apply
Autism Support Professional-Registered Behavior Technician (RBT)
GBE Alliance —McMinnville, TN
- Full-time
- Background check
- No high school diploma
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Autism Support Professional-Registered Behavior Technician (RBT)
GBE Alliance —Cookeville, TN
- Full-time
- Background check
- No high school diploma
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Autism Support Professional-Registered Behavior Technician (RBT) (Home-B
GBE Alliance —Nashville, TN
- Part-time
- Background check
- Experience working with individuals with developmental disabilities
- Sanitation
- Dental insurance
- 401(k)
Quick Apply
Autism Support Professional-Registered Behavior Technician (RBT)
GBE Alliance —Manchester, TN
- Full-time
- Background check
- No high school diploma
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Autism Support Professional-Registered Behavior Technician (RBT)
GBE Alliance —Nashville, TN
- Full-time
- Background check
- No high school diploma
- High school diploma or GED
- Dental insurance
- 401(k)
Quick Apply
Licensed Mental Health Professional
Centurion Health —Wartburg, TN
- From $75,000 a year
- Full-time
- LMFT
- CPR Certification
- BLS Certification
- Paid holidays
- Disability insurance
Quick Apply
RECREATION-WELLNESS SPECIALIST
Sertoma Center —Knoxville, TN
- $16 an hour
- Weekends as needed
- Clean driving record
- Management
- Heavy lifting
- Paid training
- Health insurance
Quick Apply
5d
Counselor - Advocate - Specialist (HS/Equivalent or Bachelor's) Claiborne, Cocke, Hamblen, & Sevier
Helen Ross McNabb Center —Morristown, TN
- $17.11 - $19.35 an hour
- Part-time
- Background check
- Current TB test
- Customer service
Administrative Specialist (ESL)
Memphis Shelby County Schools —Memphis, TN
- $47,611.20 - $68,476.60 a year
- Full-time
- Research
- Mid-level
- Office
4d
Customer Support Specialist
Mosquito Joe —Chattanooga, TN
- $15 - $20 an hour
- Seasonal
- Computer literacy
- No experience needed
- Communication skills
- Paid training
Quick Apply
Compassionate Care Professional
SYNERGY HomeCare —Chattanooga, TN
- $14 - $16 an hour
- Overtime
- 18 years or older
- Driver's License
- Criminal background check
- Paid training
- Health insurance
Quick Apply
Behavioral Health Specialist
Rolling Hills Hospital —Franklin, TN
- Overnight shift
- CPR Certification
- BLS Certification
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
2d
Client Specialist I
Chubb —Chattanooga, TN
- $65,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
Card Services Specialist
ORNL Federal Credit Union —Oak Ridge, TN
- Mid-level
- Office
- 3 years
Quick Apply
9d
Clinical Associate - Extended Care Professionals Men Tues. -Fri. 1P-11P
Cumberland Heights Foundation Inc —Pegram, TN
- Weekends as needed
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
12d
Behavioral Health Support Specialist
The Blessed Brothers, Inc —Antioch, TN
- From $16 an hour
- Part-time
- CPR Certification
- Vital signs
- Caregiving
- Health insurance
- Paid time off
Quick Apply
Member Services Specialist
Ducks Unlimited, Inc. —Memphis, TN
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Specialist (Part-Time)

Thomas and Company -
Nashville, TN

Quick Apply

Job Details

Part-time
$16 - $19 an hour

Qualifications

Microsoft Word
Microsoft Outlook
Phone communication
Brand representation
High school diploma or GED
Video conferences (communication methods)

Full Job Description

Who We Are:

As the largest privately held service provider in our industry, ThomasCompany stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, ThomasCompany invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, ThomasCompany offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The job of Customer Experience Specialist (Part-Time) is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C.

This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They will answer chat inquires, log calls, handle complaints, troubleshoot problems and provide directions, and send post call follow up. They must have the ability to take initiative and work independently with little supervision as well as work well with varying levels of internal management staff while maintaining positive working relationships with clients, peers, and other team members. This role reports directly to the Director of Customer Experience.

Schedule: Monday - Friday - 8:00 am-2:00 pm Central - (20-29 Hours Per Week)

Essential Duties and Responsibilities

Manage high volume of inbound calls (approx. 90 per day), chats, and emails with efficiency and accuracy
Follow Call Center "Procedures" while meeting or exceeding productivity and quality metrics
Identify caller's needs, clarify information, and direct the caller providing a solution and or resolution, including follow up as needed
Support verifications line of business with tasks as identified by management including but not limited to indexing, routing, completing, and/or returning verifications.
Identify and escalate priority issues to management, while maintaining a professional demeanor at all times with inbound callers.

Requirements and Qualifications

High School Diploma or equivalent
Previous experience in a Call Center role or environment is a plus
Proven track record of taking high volume calls daily
Customer service chat experience is a plus
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations and Prerequisites

Able to think outside the box and solve problems creatively
Deliver above-and-beyond customer service across all support channels with professional communication and a brand ambassador mindset.
Hold conversations, not interactions. We know how great our team is and we want our clients to know as well.
A thoughtful/professional communicator (both online and offline) who understands the importance of tone
Empathetic and able to adapt your communication style to best suit your audience
Highly organized and attentive to detail
A well-rounded team player who takes ownership of your work
Must be flexible with a "can do" attitude and a willingness to assist with varying tasks to support the business needs as they arise.
Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer's experience
Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships
Use Zoom to interact with your teammates, management, and other departments
Able to handle sensitive and confidential information appropriately
Able to take initiative and work independently with little supervision
Excited to be the face of T&C and build strong customer relationships
Agile and able to adapt to changes in processes, policies, and tools used
Punctual and maintain excellent attendance and adherence to schedule including scheduled breaks
Must be proficient in MS Word, MS Excel, Outlook, Zendesk experience is a plus!
Ability to deal with stressful situations to achieve desired business results

Quick Apply

Refine Your Search

direct support specialist jobs in tennessee

Customer Experience Specialist (Part-Time)

Customer Support Specialist IV

Autism Support Professional-Registered Behavior Technician (RBT) (Home-B

Autism Support Professional-Registered Behavior Technician (RBT)

Autism Support Professional-Registered Behavior Technician (RBT)

Autism Support Professional-Registered Behavior Technician (RBT) (Home-B

Autism Support Professional-Registered Behavior Technician (RBT)

Autism Support Professional-Registered Behavior Technician (RBT)

Licensed Mental Health Professional

RECREATION-WELLNESS SPECIALIST

Counselor - Advocate - Specialist (HS/Equivalent or Bachelor's) Claiborne, Cocke, Hamblen, & Sevier

Administrative Specialist (ESL)

Customer Support Specialist

Compassionate Care Professional

Behavioral Health Specialist

Client Specialist I

Card Services Specialist

Clinical Associate - Extended Care Professionals Men Tues. -Fri. 1P-11P

Behavioral Health Support Specialist

Member Services Specialist

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